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EX800ST Wireless Android-based Smart Projector for Business | 3300lm, XGA
Wireless Android-based Smart Projector for Business | 3300lm, XGA
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Can I control the BenQ projector with a remote control designed by other manufacturers?
Yes. When setting the remote control, please input the [custom code + IR code] or [IR code + custom code] based on the instruction on the remote control.
The custom code for BenQ is 0X30. For IR code, please refer to the user manual.
Learn more
Which reminder messages will stop being displayed after "Reminder Message" is switched off?
After "Reminder Message" option is switched off in OSD, the following messages will stop being displayed:
- All signal searching…
- No signal
- (Source) Source searching…
- (Source) Source detected
- Auto adjusting…
- Signal status(Source information menu)
- ECO BLANK/No source detected
- Out of range
- Best resolution
Learn more
- All signal searching…
- No signal
- (Source) Source searching…
- (Source) Source detected
- Auto adjusting…
- Signal status(Source information menu)
- ECO BLANK/No source detected
- Out of range
- Best resolution
Learn more
How do I project your data with AMS Service via E800ST series?
For projecting data with your AMS Service via E800ST series, please refer to the tutorial video:
Learn more
How do I wirelessly project an iPhone to an E800ST series via WiFi Mode?
To wirelessly project an iPhone to an E800ST series via WiFi Mode, please refer to the tutorial video:
Learn more
How do I wirelessly project to an E800ST series via Hotspot mode?
To wirelessly project to an E800ST series via Hotspot mode, please refer to the tutorial video:
Learn more
How do I download an App from BenQ Suggest?
To download an App from BenQ Suggest, please refer to the tutorial video:
Learn more
How do I set up the E800ST series projector?
To set up the E800ST series projector, please refer to the tutorial video:
Learn more
How do I read the USB flash drive data?
To read the USB flash drive data, please refer to the tutorial video:
Learn more
Can I disable AMS service?
Yes. Follow the below steps to disable AMS service.
(1) Please log in to your AMS administrator account, Select device information in the account menu, Select "UNBIND".
(2) Go to settings> AMS Service and set to "Off". Learn more
(1) Please log in to your AMS administrator account, Select device information in the account menu, Select "UNBIND".
(2) Go to settings> AMS Service and set to "Off". Learn more
Where can I find the web browser in the projector?
Please go to "BenQ Suggest" to download the "FireFox" app for web browsing purposes.
Learn more
Can I use my Google account on the projector?
Yes, please follow the below steps to use your personal Google account to sign in with Firefox.
Step1: Open Firefox and enter "Add-ons" to add extensions component.
Step2: Search for "User-Agent Switcher" and add it to Firefox.
Step3: Simulate the system as windows. Learn more
Step1: Open Firefox and enter "Add-ons" to add extensions component.
Step2: Search for "User-Agent Switcher" and add it to Firefox.
Step3: Simulate the system as windows. Learn more
How to start to using X-Sign Broadcast?
Before use broadcast function, please check:
1. If the projector is connected to a wireless network
2. If Time Zone is correct or not (Need to be consistent as where projector is.)
Please follow below steps to use X-Sign Broadcast.
1. You need to have a new account as an administrator with BenQ IAM (Identify and Access Management).Log in and choose X-Sign service.
2. Find "Display ID" : You can find "Display ID" shown from the "Broadcastsetting" App on the Projector
3. Add a New device on the Manager page in X-Sign Website: Enter the display ID to the device ID on the Manager page in X-Sign Website, Then enter the device name
4. Start to broadcasting.
*Refer to “X-Sign Broadcast” Website for details
https://business-display.benq.com/en/findproduct/ifp/software/x-sign-broadcast.html Learn more
1. If the projector is connected to a wireless network
2. If Time Zone is correct or not (Need to be consistent as where projector is.)
Please follow below steps to use X-Sign Broadcast.
1. You need to have a new account as an administrator with BenQ IAM (Identify and Access Management).Log in and choose X-Sign service.
2. Find "Display ID" : You can find "Display ID" shown from the "Broadcastsetting" App on the Projector
3. Add a New device on the Manager page in X-Sign Website: Enter the display ID to the device ID on the Manager page in X-Sign Website, Then enter the device name
4. Start to broadcasting.
*Refer to “X-Sign Broadcast” Website for details
https://business-display.benq.com/en/findproduct/ifp/software/x-sign-broadcast.html Learn more
How can I do screen-mirroring on a smart projector?
Please refer to the below video for information on smart projector screen-mirroring with a range of devices:
Learn more
How can I update Android versions via USB drive on BenQ smart projectors?
Please refer to the below video to find out how to update the Android operating system on BenQ smart projectors using a USB drive:
Learn more
How to change the lamp and reset the lamp timer?
Please refer to the below video for instructions on how to replace a projector lamp and reset the lamp life timer on BenQ projectors.
Learn more
How do I mute the projector?
The projector can be muted using one of the following settings -
1. OSD > System setup > audio settings > mute
2.. Mute key on remote
The mute function will reset to default (Off) when the projector is restarted, which means audio will be on.
Therefore, if you wish to mute the projector permanently, please turn the audio volume down to 0. Volume levels do not reset for power cycles or restarts.
1. OSD > System setup > audio settings > mute
2.. Mute key on remote
The mute function will reset to default (Off) when the projector is restarted, which means audio will be on.
Therefore, if you wish to mute the projector permanently, please turn the audio volume down to 0. Volume levels do not reset for power cycles or restarts.
The projector is not listed as detected by my device even though they're on the same Wi-Fi network. What can I do to enable wireless projection?
Please check your router settings to see if there's any access restriction like AP isolation and whether UDP port 5053 and 1900 are taken up or blocked. If so, please disable and unblock those access restrictions and try again. Thank you.
How can I manage screen mirroring authority on my projector?
Follow the below steps to manage screen mirroring authority on your projector.
Step 1 Go to BenQ Suggest
How to manual upgrade android firmware on Smart projector?
Please refer to the step-by-step video tutorial for updating firmware via a USB disk.
Learn more
Static IP settings (IP address, subnet mask, default gateway, and DNS server settings) cannot be saved. What can I do to fix this?
Please check the port selection settings. Make sure to set port selection to LAN in the Advanced Settings >> Serial Port Settings menu before configuring the network.
Does the projector support change slides on PowerPoint using a remote which emulates page up and page down commands for both Windows PC and MacOS?
This function is only working with Windows PC/Laptop which is designed with and has PgUP and PgDn keys. HDMI (designed with MHL function) and USB Mini-B connection are required from the projector to your Windows PC/Laptop.
Learn more
How can I change the projector's name?
Please follow the steps below to check and change the projector's name:
1. Connect to the internet
2. Log in to your AMS account
3. Go to "Settings"
4. Select "About"
5. Click "Projector Information"
6. Select "Device Name" to change projector name
Learn more
No audio from my Bluetooth speaker when it is connected to my projector for video from HDMI wire. How can I fix it?
It's suggested to connect the Bluetooth speaker to your video source device for audio output.
The Bluetooth function of BenQ smart business projectors is built into the Android operating system, which uses hardware separate from other input sources like HDMI or D-Sub. Thus, the Bluetooth function is only available when using the projector’s built-in Android OS or BenQ launcher as the input source. In other words, due to the current hardware design, we can't transmit audio using HDMI or D-Sub to external Bluetooth speakers. If you have any further questions, please contact your local customer care team for more assistance
Learn more
How do I clean my projector lens?
It is normal to have some dust on the lens surface.
Please refer to the below video for a guide to cleaning your projector's lens.
Learn more
Does the projector support native Windows wireless projection protocols?
No, wireless projection is available with Google Chrome and BenQ InstaShare software once the projector and your PC are connected to the same network.
Learn more
Can I disable AMS service?
Yes. Follow the below steps to disable AMS service.
- Please log in to your AMS administrator account, Select device information in the account menu, Select "UNBIND"
- Go to settings> AMS Service and set to "Off"
Specification
Does the projector have Google Play market?
Although it is an Android-based projector, it is not yet certified under "Play Protect certification" to use Google services or products. Therefore we have "BenQ Suggest" which contains certified third-party apps. You can download and use them freely.
Learn more
Under what circumstances can I use HID devices (e.g. Mouse/Keyboard) on my projector?+U103
You can connect the USB mouse to the projector's USB-1 or USB-2 port and use it only when selecting BenQ Launcher as the source amongst the source list.
Learn more
What are the supported formats of the USB reader function?
(1) Documents will be opened with the WPS app. The supported formats are below:
doc,docx,pdf,txt,log,dot,dotx,xls,xlsx,csv,xlt,xltx,ppt,pptx,pps,psx,pot,potx
(2) For Video, Audio, Image supported format, refer to the below tables. Learn more
(2) For Video, Audio, Image supported format, refer to the below tables. Learn more
Which types of BenQ projectors require a power cycling process?
For BenQ projectors designed for general home entertainment and business use, we recommend powering off the projector for 2-3 minutes after every 12 hours of constant use for longer lasting reliability and maximized projector lifespan.
BenQ professional projectors designed with corresponding industrial standards can be used continuously for more than 12 hours and do not require a power cycling process as our home and general-use business projectors do.
If you have any questions, please contact your local BenQ customer care team for further assistance. Thank you.
Learn more
How long is the suggested working time for models which light source is UHP lamp?
It is suggested to power cycle at least every 12 hours for more stable performance.
Learn more
The Wired remote port is used to connect to a wired remote control. What is the maximum distance supported by the wired remote control?
The maximum distance supported by the wired remote control is 10 meters.
Learn more
Under what circumstances can I use HID devices (e.g. Mouse/Keyboard) on my projector?
You can connect the USB mouse to the projector's USB-1 or USB-2 port and use it only when selecting BenQ Launcher as the source amongst the source list.
Learn more
Can I install a third-party app on my projector?
Yes, you can install a third-party app from a USB Flash drive, but it' s not recommended as we cannot guarantee its compatibility with the projector.
Additionally, some apps require Google service (e.g. Skype), and therefore cannot run on the projector.
Explanation
Why can’t I log into my Google account in WPS apps?
It is because that projector is still not certified under "Play Protect certification" to use Google services or products.
Learn more
What is the function of "TeamViewer Quick Support" in BenQ Suggest?
The "TeamViewer Quick Support" app in the projector is being controlled by your IT department, who can remotely access the projector to troubleshoot a problem. You cannot use the projector to control other devices with the "TeamViewer Quick Support" app on the projector.
Learn more
Further Query
Does the projector have Google Play market?
Although it is an Android-based projector, it is not yet certified under "Play Protect certification" to use Google services or products. Therefore we have "BenQ Suggest" which contains certified third-party apps. You can download and use them freely.
Learn more
Under what circumstances can I use HID devices (e.g. Mouse/Keyboard) on my projector?+U103
You can connect the USB mouse to the projector's USB-1 or USB-2 port and use it only when selecting BenQ Launcher as the source amongst the source list.
Learn more
What are the supported formats of the USB reader function?
(1) Documents will be opened with the WPS app. The supported formats are below:
doc,docx,pdf,txt,log,dot,dotx,xls,xlsx,csv,xlt,xltx,ppt,pptx,pps,psx,pot,potx
(2) For Video, Audio, Image supported format, refer to the below tables. Learn more
(2) For Video, Audio, Image supported format, refer to the below tables. Learn more
Which types of BenQ projectors require a power cycling process?
For BenQ projectors designed for general home entertainment and business use, we recommend powering off the projector for 2-3 minutes after every 12 hours of constant use for longer lasting reliability and maximized projector lifespan.
BenQ professional projectors designed with corresponding industrial standards can be used continuously for more than 12 hours and do not require a power cycling process as our home and general-use business projectors do.
If you have any questions, please contact your local BenQ customer care team for further assistance. Thank you.
Learn more
How long is the suggested working time for models which light source is UHP lamp?
It is suggested to power cycle at least every 12 hours for more stable performance.
Learn more
The Wired remote port is used to connect to a wired remote control. What is the maximum distance supported by the wired remote control?
The maximum distance supported by the wired remote control is 10 meters.
Learn more
Under what circumstances can I use HID devices (e.g. Mouse/Keyboard) on my projector?
You can connect the USB mouse to the projector's USB-1 or USB-2 port and use it only when selecting BenQ Launcher as the source amongst the source list.
Learn more
Can I install a third-party app on my projector?
Yes, you can install a third-party app from a USB Flash drive, but it' s not recommended as we cannot guarantee its compatibility with the projector.
Additionally, some apps require Google service (e.g. Skype), and therefore cannot run on the projector.
My remote control is not working. What can be done to fix it?
Please follow below steps for troubleshooting:
(1) Check if the remote receiver is turned off by accident in OSD. It should be turned to Front/Top/Front+Top.
(2) Check if the batteries are out of power. Replace both of the batteries with new ones.
(3) Make sure you are not too far away from the projector. Stand within 7 meters from the projector.
(4) Remove the obstacles between the remote control and projector.
For demo, please refer to the tutorial video Learn more
(1) Check if the remote receiver is turned off by accident in OSD. It should be turned to Front/Top/Front+Top.
(2) Check if the batteries are out of power. Replace both of the batteries with new ones.
(3) Make sure you are not too far away from the projector. Stand within 7 meters from the projector.
(4) Remove the obstacles between the remote control and projector.
For demo, please refer to the tutorial video Learn more
Why can't I project wirelessly?
Please check the following:
(1) If the wireless dongle correctly installed.
(2) Before you project wirelessly via the projector, you must first connect the projector to a wireless network to activate the wireless function. Learn more
(1) If the wireless dongle correctly installed.
(2) Before you project wirelessly via the projector, you must first connect the projector to a wireless network to activate the wireless function. Learn more
After enabling Hot Spot mode on the projector, wireless projection from Android-based Google Cast or Windows stopped working. What can I do to fix it?
"The projector needs to connect to a wireless network via a router or Wi-Fi mode to support Google Cast and Windows-based wireless projection. Once properly connected to a wireless network, got back to Hot Spot mode and the Google Cast function will be turned on.
Learn more
Why can't I use the over the air (OTA) function?
Please check the below points for troubleshooting:
(1) Check if the projector is connected to a wireless network.
(2) Check if the time zone is correct or not. The time zone has match where the projector is. Learn more
(1) Check if the projector is connected to a wireless network.
(2) Check if the time zone is correct or not. The time zone has match where the projector is. Learn more
If the video does not play smoothly, what can I do to improve it?
Please try the below two ways to improve the situation:
(1) Go to "Clear memory" to clear up the memory of unnecessary files and boost available RAM.
(2) Go to "Recent App" to close unused apps. Learn more
(1) Go to "Clear memory" to clear up the memory of unnecessary files and boost available RAM.
(2) Go to "Recent App" to close unused apps. Learn more
Why can't I find the wireless network under hotspot mode on the projector?
"Please try to switch the internet quality option from higher(5G) to normal(2.4G) under hotspot mode in your projector if you can't find the wireless network on your device.
WIFI 5G segment may not be supported by your mobile device.
Learn more
Why can't I broadcast some videos/images via the X-Sign broadcast app?
This is because the projector doesn't support 4K content.
Learn more
As Abobe Flash support ends at the end of Dec 2020, the Crestron network interface will no longer work after that. Is there any solution for this?
The projector stuck and error message shows “Installing upgrade package…” when it is powered on. What can I do to fix it?
This message indicates that firmware OTA upgrade process is not completed and projector is powered off last time. Please follow below steps to fix this issue. When projector is back to normal, make sure that keeping projector connected with power when performing OTA firmware upgrade.
(1) Power off the projector.
(2) Press ECO Blank button first, then press power key together for few seconds to power on projector.
(3) After projector powering on process is done, release the two buttons at the same time. Learn more
(1) Power off the projector.
(2) Press ECO Blank button first, then press power key together for few seconds to power on projector.
(3) After projector powering on process is done, release the two buttons at the same time. Learn more
How do I connect my projector to my Wi-Fi network (SSID)?
Please follow the steps below to get you projector connected to your Wi-Fi SSID:
1. Upgrade the system firmware of your projector (please refer to the instructions listed on page 33 of the user manual)
2. Select "Settings" under on the home screen of the BenQ Launcher (see page 50 of the user manual)
3. Select "Internet"
4. Enable "Wireless Network Settings"
5. Click "Add Network"
6. Enter your SSID and password
Learn more
“Untrusted device” message pops up on my smartphone when I tried to cast YouTube to my projector. How can I fix it?
If the projector model you have is BenQ GV1, GS2, or TK810, please follow the steps to fix the issue.
STEP 1
Connect the projector to the internet and follow the user manual to update the projector firmware to the latest firmware version
STEP 2
Click “App Store” on the home screen
STEP 3
Select and install “CCast”
If the projector model you have is BenQ E600/E800 series, please follow the steps to fix the issue.
STEP 1
Connect the projector to the internet and follow the user manual to update the projector firmware to the latest firmware version
STEP 2
Go to “All Apps” on the home screen, and select “BenQ Suggest”
STEP 3
Go to “Education” and select and install “Google Cast Patch”
Learn more
3D is not working or getting lost sync on my projector. How can I fix it?
Please check the following settings to correct this issue.
1. If the source gives the correct 3D information to the projector, the projector will switch to 3D automatically.
If your source is from PC or steaming content, please select the correct 3D format via OSD Display > 3D > 3D mode.
2. Check the user manual and make sure that the resolution of your content supports 3D.
3. Press the DLP Link button on your 3D glasses to resync the projector and 3D glasses.
4. Please try to change the HDMI EDID setting to Standard.
5. Make sure that no other Projectors are sending DLP Link signals in the same room.
6. Watching in a relatively dark environment to avoid being influenced by other light sources.
7. Check the battery level on your DLP 3D Glasses
8. Adjust the watching distance and screen size within a normal range(Specs)
9. Stay in a fixed position, and try not to move too far/quickly on your head/3D glasses.
10. Try to adjust a colorful setting on the projector and avoid external light direct to your 3D glasses/screen.
11. If it's still not working, the issue might be caused by Hardware margin. You can switch to another projector or 3D glasses for a try.
Why can't I log in to my AMS account?
Before logging in, please check:
- If the projector is connected to a wireless network
- If the time zone is correct or not. The time zone has to match where the projector is
- The same account cannot be used on different devices at the same time.
If the video does not play smoothly, what can I do to improve it?
Please try the below two ways to improve the situation:
- Go to "Clear memory" to clear up the memory of unnecessary files and boost available RAM.
- Go to "Recent App" to close unused apps.
Why can’t I log into my Google account in WPS apps?
It is because that projector is still not certified under "Play Protect certification" to use Google services or products.
Learn more
What is the function of "TeamViewer Quick Support" in BenQ Suggest?
The "TeamViewer Quick Support" app in the projector is being controlled by your IT department, who can remotely access the projector to troubleshoot a problem. You cannot use the projector to control other devices with the "TeamViewer Quick Support" app on the projector.
Learn more
Can I control the BenQ projector with a remote control designed by other manufacturers?
Yes. When setting the remote control, please input the [custom code + IR code] or [IR code + custom code] based on the instruction on the remote control.
The custom code for BenQ is 0X30. For IR code, please refer to the user manual.
Learn more
Which reminder messages will stop being displayed after "Reminder Message" is switched off?
After "Reminder Message" option is switched off in OSD, the following messages will stop being displayed:
- All signal searching…
- No signal
- (Source) Source searching…
- (Source) Source detected
- Auto adjusting…
- Signal status(Source information menu)
- ECO BLANK/No source detected
- Out of range
- Best resolution
Learn more
- All signal searching…
- No signal
- (Source) Source searching…
- (Source) Source detected
- Auto adjusting…
- Signal status(Source information menu)
- ECO BLANK/No source detected
- Out of range
- Best resolution
Learn more
How do I project your data with AMS Service via E800ST series?
For projecting data with your AMS Service via E800ST series, please refer to the tutorial video:
Learn more
How do I wirelessly project an iPhone to an E800ST series via WiFi Mode?
To wirelessly project an iPhone to an E800ST series via WiFi Mode, please refer to the tutorial video:
Learn more
How do I wirelessly project to an E800ST series via Hotspot mode?
To wirelessly project to an E800ST series via Hotspot mode, please refer to the tutorial video:
Learn more
How do I download an App from BenQ Suggest?
To download an App from BenQ Suggest, please refer to the tutorial video:
Learn more
How do I set up the E800ST series projector?
To set up the E800ST series projector, please refer to the tutorial video:
Learn more
How do I read the USB flash drive data?
To read the USB flash drive data, please refer to the tutorial video:
Learn more
Can I disable AMS service?
Yes. Follow the below steps to disable AMS service.
(1) Please log in to your AMS administrator account, Select device information in the account menu, Select "UNBIND".
(2) Go to settings> AMS Service and set to "Off". Learn more
(1) Please log in to your AMS administrator account, Select device information in the account menu, Select "UNBIND".
(2) Go to settings> AMS Service and set to "Off". Learn more
Where can I find the web browser in the projector?
Please go to "BenQ Suggest" to download the "FireFox" app for web browsing purposes.
Learn more
Can I use my Google account on the projector?
Yes, please follow the below steps to use your personal Google account to sign in with Firefox.
Step1: Open Firefox and enter "Add-ons" to add extensions component.
Step2: Search for "User-Agent Switcher" and add it to Firefox.
Step3: Simulate the system as windows. Learn more
Step1: Open Firefox and enter "Add-ons" to add extensions component.
Step2: Search for "User-Agent Switcher" and add it to Firefox.
Step3: Simulate the system as windows. Learn more
How to start to using X-Sign Broadcast?
Before use broadcast function, please check:
1. If the projector is connected to a wireless network
2. If Time Zone is correct or not (Need to be consistent as where projector is.)
Please follow below steps to use X-Sign Broadcast.
1. You need to have a new account as an administrator with BenQ IAM (Identify and Access Management).Log in and choose X-Sign service.
2. Find "Display ID" : You can find "Display ID" shown from the "Broadcastsetting" App on the Projector
3. Add a New device on the Manager page in X-Sign Website: Enter the display ID to the device ID on the Manager page in X-Sign Website, Then enter the device name
4. Start to broadcasting.
*Refer to “X-Sign Broadcast” Website for details
https://business-display.benq.com/en/findproduct/ifp/software/x-sign-broadcast.html Learn more
1. If the projector is connected to a wireless network
2. If Time Zone is correct or not (Need to be consistent as where projector is.)
Please follow below steps to use X-Sign Broadcast.
1. You need to have a new account as an administrator with BenQ IAM (Identify and Access Management).Log in and choose X-Sign service.
2. Find "Display ID" : You can find "Display ID" shown from the "Broadcastsetting" App on the Projector
3. Add a New device on the Manager page in X-Sign Website: Enter the display ID to the device ID on the Manager page in X-Sign Website, Then enter the device name
4. Start to broadcasting.
*Refer to “X-Sign Broadcast” Website for details
https://business-display.benq.com/en/findproduct/ifp/software/x-sign-broadcast.html Learn more
How can I do screen-mirroring on a smart projector?
Please refer to the below video for information on smart projector screen-mirroring with a range of devices:
Learn more
How can I update Android versions via USB drive on BenQ smart projectors?
Please refer to the below video to find out how to update the Android operating system on BenQ smart projectors using a USB drive:
Learn more
How to change the lamp and reset the lamp timer?
Please refer to the below video for instructions on how to replace a projector lamp and reset the lamp life timer on BenQ projectors.
Learn more
How do I mute the projector?
The projector can be muted using one of the following settings -
1. OSD > System setup > audio settings > mute
2.. Mute key on remote
The mute function will reset to default (Off) when the projector is restarted, which means audio will be on.
Therefore, if you wish to mute the projector permanently, please turn the audio volume down to 0. Volume levels do not reset for power cycles or restarts.
1. OSD > System setup > audio settings > mute
2.. Mute key on remote
The mute function will reset to default (Off) when the projector is restarted, which means audio will be on.
Therefore, if you wish to mute the projector permanently, please turn the audio volume down to 0. Volume levels do not reset for power cycles or restarts.
The projector is not listed as detected by my device even though they're on the same Wi-Fi network. What can I do to enable wireless projection?
Please check your router settings to see if there's any access restriction like AP isolation and whether UDP port 5053 and 1900 are taken up or blocked. If so, please disable and unblock those access restrictions and try again. Thank you.
How can I manage screen mirroring authority on my projector?
Follow the below steps to manage screen mirroring authority on your projector.
Step 1 Go to BenQ Suggest
How to manual upgrade android firmware on Smart projector?
Please refer to the step-by-step video tutorial for updating firmware via a USB disk.
Learn more
Static IP settings (IP address, subnet mask, default gateway, and DNS server settings) cannot be saved. What can I do to fix this?
Please check the port selection settings. Make sure to set port selection to LAN in the Advanced Settings >> Serial Port Settings menu before configuring the network.
Does the projector support change slides on PowerPoint using a remote which emulates page up and page down commands for both Windows PC and MacOS?
This function is only working with Windows PC/Laptop which is designed with and has PgUP and PgDn keys. HDMI (designed with MHL function) and USB Mini-B connection are required from the projector to your Windows PC/Laptop.
Learn more
How can I change the projector's name?
Please follow the steps below to check and change the projector's name:
1. Connect to the internet
2. Log in to your AMS account
3. Go to "Settings"
4. Select "About"
5. Click "Projector Information"
6. Select "Device Name" to change projector name
Learn more
No audio from my Bluetooth speaker when it is connected to my projector for video from HDMI wire. How can I fix it?
It's suggested to connect the Bluetooth speaker to your video source device for audio output.
The Bluetooth function of BenQ smart business projectors is built into the Android operating system, which uses hardware separate from other input sources like HDMI or D-Sub. Thus, the Bluetooth function is only available when using the projector’s built-in Android OS or BenQ launcher as the input source. In other words, due to the current hardware design, we can't transmit audio using HDMI or D-Sub to external Bluetooth speakers. If you have any further questions, please contact your local customer care team for more assistance
Learn more
How do I clean my projector lens?
It is normal to have some dust on the lens surface.
Please refer to the below video for a guide to cleaning your projector's lens.
Learn more
Does the projector support native Windows wireless projection protocols?
No, wireless projection is available with Google Chrome and BenQ InstaShare software once the projector and your PC are connected to the same network.
Learn more
Can I disable AMS service?
Yes. Follow the below steps to disable AMS service.
- Please log in to your AMS administrator account, Select device information in the account menu, Select "UNBIND"
- Go to settings> AMS Service and set to "Off"
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