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How can I change my BenQ cookie settings?

Page updated: May 2020

Some essential features on BenQ sites just won’t work without cookies. And having other cookies switched off can seriously affect the way you’ll be able to enjoy our services.

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    These cookies help to improve the performance of BenQ. If you want to opt-out of advertising cookies, you have to turn-off performance cookies. We also use Google Analytics, SessionCam and Hotjar to track activity and performance on the BenQ website. You can control the information provided to Google, SessionCam and Hotjar.  To opt out of certain ads provided by Google you can use any of the methods set forth here or using the Google Analytics opt out browser add-on here. To opt-out of SessionCam collecting data, you can disable tracking completely by following link：https://sessioncam.com/choose-not-to-be-recorded/. To opt-out of Hotjar collecting data, you can disable tracking completely by following link：https://www.hotjar.com/privacy/do-not-track/.

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We use cookies and similar technologies to process personal information for the operation of our website, statistical analysis, and providing targeted advertising. We share information about your use of the site with our advertising partners who may further share it with additional parties. You may opt out of performance cookies here, and learn more about how we use cookies here” 

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My projector stops working with an Android error icon screen. How can I fix it?

07-08-2024

If you see the Android error icon as the following picture, please follow the steps below to fix it.

 

1. Please check whether your BenQ Android TV dongle is QS01 or QS02.

 

2. If the dongle you have is QS01 or the BenQ projector you have is
    W2710i/HT3560i or TK860i, please directly contact BenQ service
    center in your area. If the dongle you have is QS02, please continue
    the following steps.

3. Please remove the QS02 dongle from your projector and check if the
    error remains or not. If it is gone, please directly contact BenQ.
    If still remains, please continue the following steps.

4. Put the QS02 dongle back to the projector and turn on the projector

5. Press and hold the button (circled in red) with a paper clip to select and
    operate try again, and release the button once the selection is changed
    from blue to light green to restart QS02 dongle to fix the issue. 

 

You would feel a click once you press the button.  

Applicable Models

GP100, GV31, X500i, X300G, X3100i, TK860i

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