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Page updated: May 2020

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Price Qty

There's no audio from the projector when I play video from a USB stick. What can I do to fix this?

06-12-2023

It is possible the audio codec of the video you're playing isn't supported by the projector, even though the file extension of the video appears valid.

Please follow the steps below to check whether the audio codec is supported.

1. Go to here to download and install the tool “MediaInfo”

2. Run “MediaInfo” and click “File”

3. Click “Open” and select “File” to open the video you would like to check.

4. Check that the audio codec (highlighted in red) is listed in the table below.
    If it is not, that audio codec is not supported.

GS50 Codec

Item

File Extension

Codec

Description

Video

MPEG program stream (.mpg, .mpeg)

MPEG transport stream (.ts)

AVI (.avi)

MKV (.mkv)

MP4(.mp4, .mov)

MPEG1/2

MPEG4

H.263

H.265

AVC

Max. 1920 x 1080
@ 30fps

Audio

WAV (.wav)

MP3 (.mp3)

MP4 (.m4a)

AAC (.aac)

FLAC (.flac)

MPEG1/2 L1, L2, L3

AAC-LC

LPCM

FLAC

5. To convert an unsupported audio codec to a supported audio codec, please
     go to here

Applicable Models

GS50

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