You can use "Touch Back" on an interactive flat panel under 2 conditions:

1) The touch panel of the interactive panel is functioning (USB HID required)

2) Connect the Host to the interactive panel with a USB cable (USB Touch port on the interactive
    panel)

You can use "Touch Back" if both your projecor and touch-sensor support USB HID. Connect your projector to Host with a USB wire.

Make sure Host is connected to the ethernet if you want to have your mobile connect to the internet.

Please adjust the setting of laptop audio to "HDMI output". Windows OS will record your previous audio output as default. Thus, you only need to re-appoint it to "HDMI output".

Yes, a periodical restart of InstaShow is required. After 24 hours of usage, please power the InstaShow off for 30 minutes then restart. This will ensure stability and the best transmission quality between the Host and Button.

Wi-Fi Traffic Test in Web Management is designed to help you check your internet speed. We recommend at least 15Mbps for 1080p 60Hz content.

No, touch back only works on one PC at a time on a full screen.

Yes, touch back supports multi-touch on Windows and Mac OS.

No. Only the meeting host needs to run the VS Assist app on their PC, and then activate “InstaShow Display”, “InstaShow Camera” and “InstaShow Audio” in the video conferencing app. Other presenters (non-hosts) can present simply using InstaShow’s normal plug-and-play capabilities.  

Depending on the “User Account Control Settings” in your PC’s Windows operating system, a window might pop up and ask you to confirm installation of the app. Click “Yes” to proceed.
If you are asked for permission from the Administrator, check with your IT staff or download InstaShow VS Assist version 1.0.1 or above. Please make sure you have uninstalled the current version before you install the new version.     

Split screen functionality works with InstaShow Button and AirPlay.

Yes, the splash screen can be customized.

No, InstaShow series firmware designs do not include Apache Log4j or Java Script Log4j support.

Yes, you can hide Host's SSID on the screen. Please refer to User Manual for more info.

No, InstaShow/InstaShow S does not support 3D content.

Yes, BenQ InstaShow/InstaShow S supports Windows extended mode.

Embedded with "Auto Switch," InstaShow S detects and changes to either Video or Presentation Mode automatically. There's no need to switch from mode to mode for InstaShow S.

The last one to cast takes charge of the major screen. Only the major screen can cast video and audio. The other three can only cast images.

5V/0.9A

Images should be JPEG, PNG, or GIF. For best results, we recommend an image resolution of 1920 x 1080, but the maximum acceptable resolution for custom background images is 3840 x 2160.

Yes, the split screen function supports up to 2 inputs from multiple devices.

InstaShow output resolutions depend on host output resolution settings, which determine actual resolution and frame rate per screen, whether single or split.

For example, if output resolution is 1080p 60Hz on a single native screen, when used in split screen this is slowed to 1080p 30Hz.

Yes, the splash screen can be customized.

No, InstaShow series firmware designs do not include Apache Log4j or Java Script Log4j support.

Yes, you can hide Host's SSID on the screen. Please refer to User Manual for more info.

No, InstaShow/InstaShow S does not support 3D content.

Yes, BenQ InstaShow/InstaShow S supports Windows extended mode.

Embedded with "Auto Switch," InstaShow S detects and changes to either Video or Presentation Mode automatically. There's no need to switch from mode to mode for InstaShow S.

The last one to cast takes charge of the major screen. Only the major screen can cast video and audio. The other three can only cast images.

5V/0.9A

Images should be JPEG, PNG, or GIF. For best results, we recommend an image resolution of 1920 x 1080, but the maximum acceptable resolution for custom background images is 3840 x 2160.

Yes, the split screen function supports up to 2 inputs from multiple devices.

InstaShow output resolutions depend on host output resolution settings, which determine actual resolution and frame rate per screen, whether single or split.

For example, if output resolution is 1080p 60Hz on a single native screen, when used in split screen this is slowed to 1080p 30Hz.

Please try the following:

1. Turn off the power of the host and button, and then turn them on.

2.  Resync. the button to the host again by pressing the hardware buttons on them.

The problem is related to the fact that in the battery plan, most of the laptop components deactivate when not used for a certain time. Please follow below steps to fix this problem.

(1) Adjust the power plan so that the USB does not deactivate while running on battery

(2) Unplug and plug TX

This is normal due to the processing required by mirroring and the bandwidth it occupies having an impact on Wi-Fi connection speeds. To accurately gauge your wireless network speed, please do not speed test while mirroring.

There is a way to recover from this. Please unplug the USB cable and reconnect it. Then wait about two minutes, and your InstaShow Button will automatically restart to upgrade the firmware.

Please disable network standby mode, then the idle screen or guide screen will stay displayed. You can disable network standby model from web management > Advance Setting.

The changes are related to Macbook design. The resolution can be defined by changing the display setting of the Macbook:
(1) When "Default Retina Display" is selected, it will follow Macbook native resolution.
(2) When "BenQ InstaShow" is selected, it follows the native resolution of the connected display.

When your microphone and speaker are placed too close to each other, it is likely that your remote attendees will hear an echo. To fix echoes in the video conference, here are 3 things you can do:

1. You can use an all-in-one video bar or a microphone and speaker 2-in-1 soundbar device. These
    devices have Echo Cancellation features that will solve this issue. 

2. If you use the BenQ InstaShow Wireless Conferencing System in a large room and need a
    standalone speaker, make sure the speaker uses the USB 2.0 interface. 

3. Your network bandwidth speed should be at least 20Mbps.

Please select "Display" and adjust "Scaling" on the graphics card to adjust the resolution.

We recommend a minimum 20Mbps in network bandwidth, 4GB RAM and 300MB of available drive space.

If you still encounter poor signal quality, please turn off any video streaming apps that may be running concurrently to free up network resources.

If this happens, make sure that the USB Type-A cable you're using is connected to the top USB 2.0 port (port 1 as indicated below) located on the backside of the Host.

The approved environment temperature range for WDC10 InstaShow/ InstaShow S in operation is 0~40 °C. The upper temperature limit of InstaShow/ InstaShow S TX and RX ambient is 95 °C. 

When the environment temperature is 40 °C, the measured temperature of WDC10 RX should be under 63 °C and that of InstaShow/ InstaShow S TX should be under 51.2°C, according to the regulation compliance. Please refer to the user manual for the suggested temperature range for safe use.

You can use "Touch Back" on an interactive flat panel under 2 conditions:

1) The touch panel of the interactive panel is functioning (USB HID required)

2) Connect the Host to the interactive panel with a USB cable (USB Touch port on the interactive
    panel)

You can use "Touch Back" if both your projecor and touch-sensor support USB HID. Connect your projector to Host with a USB wire.

Make sure Host is connected to the ethernet if you want to have your mobile connect to the internet.

Please adjust the setting of laptop audio to "HDMI output". Windows OS will record your previous audio output as default. Thus, you only need to re-appoint it to "HDMI output".

Yes, a periodical restart of InstaShow is required. After 24 hours of usage, please power the InstaShow off for 30 minutes then restart. This will ensure stability and the best transmission quality between the Host and Button.

Wi-Fi Traffic Test in Web Management is designed to help you check your internet speed. We recommend at least 15Mbps for 1080p 60Hz content.

No, touch back only works on one PC at a time on a full screen.

Yes, touch back supports multi-touch on Windows and Mac OS.

No. Only the meeting host needs to run the VS Assist app on their PC, and then activate “InstaShow Display”, “InstaShow Camera” and “InstaShow Audio” in the video conferencing app. Other presenters (non-hosts) can present simply using InstaShow’s normal plug-and-play capabilities.  

Depending on the “User Account Control Settings” in your PC’s Windows operating system, a window might pop up and ask you to confirm installation of the app. Click “Yes” to proceed.
If you are asked for permission from the Administrator, check with your IT staff or download InstaShow VS Assist version 1.0.1 or above. Please make sure you have uninstalled the current version before you install the new version.     

Split screen functionality works with InstaShow Button and AirPlay.