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EH620 3400lms 1080p Smart Windows Projector for Meeting Room
Commence Meetings of the Future
Application
Can I control the BenQ projector with a remote control designed by other manufacturers?
Yes. When setting the remote control, please input the [custom code + IR code] or [IR code + custom code] based on the instruction on the remote control.
The custom code for BenQ is 0X30. For IR code, please refer to the user manual.
Which reminder messages will stop being displayed after "Reminder Message" is switched off?
After "Reminder Message" option is switched off in OSD, the following messages will stop being displayed:
- All signal searching…
- No signal
- (Source) Source searching…
- (Source) Source detected
- Auto adjusting…
- Signal status(Source information menu)
- ECO BLANK/No source detected
- Out of range
- Best resolution
- All signal searching…
- No signal
- (Source) Source searching…
- (Source) Source detected
- Auto adjusting…
- Signal status(Source information menu)
- ECO BLANK/No source detected
- Out of range
- Best resolution
How to change the lamp and reset the lamp timer?
Please refer to the below video for instructions on how to replace a projector lamp and reset the lamp life timer on BenQ projectors.
Learn more
How do I mute the projector?
The projector can be muted using one of the following settings -
1. OSD > System setup > audio settings > mute
2.. Mute key on remote
The mute function will reset to default (Off) when the projector is restarted, which means audio will be on.
Therefore, if you wish to mute the projector permanently, please turn the audio volume down to 0. Volume levels do not reset for power cycles or restarts.
1. OSD > System setup > audio settings > mute
2.. Mute key on remote
The mute function will reset to default (Off) when the projector is restarted, which means audio will be on.
Therefore, if you wish to mute the projector permanently, please turn the audio volume down to 0. Volume levels do not reset for power cycles or restarts.
Can I restart the Windows system only by keeping my projector running?
Can I install applications from Microsoft Store or online source on Windows?
Can I connect a USB device to the projector?
Some keyboard shortcuts are not working in Windows. How can I fix it?
Does the projector support change slides on PowerPoint using a remote which emulates page up and page down commands for both Windows PC and MacOS?
How do I clean my projector lens?
It is normal to have some dust on the lens surface.
Please refer to the below video for a guide to cleaning your projector's lens.
Learn more
Can I update Windows through the LAN port on the projector?
How do I get my computer to show on a second display through my projector?
Specification
Which types of BenQ projectors require a power cycling process?
For BenQ projectors designed for general home entertainment and business use, we recommend powering off the projector for 2-3 minutes after every 12 hours of constant use for longer lasting reliability and maximized projector lifespan.
BenQ professional projectors designed with corresponding industrial standards can be used continuously for more than 12 hours and do not require a power cycling process as our home and general-use business projectors do.
If you have any questions, please contact your local BenQ customer care team for further assistance. Thank you.
Learn more
I cannot cast my Android phone or Google Tab to the projector. How can I fix that?
Google Cast is not supported right now, but will be added in the later system update .
Learn more
The Wired remote port is used to connect to a wired remote control. What is the maximum distance supported by the wired remote control?
Explanation
Volume adjustment is not available and always keep at 100 in Windows. How can I fix it?
Can I use Cortana to control the projector?
How much ROM and RAM does EH620 have?
EH620 features 4GB RAM and 64GB ROM.
EH620 takes longer than most projectors to start up. How can I fix that?
Further Query
Which types of BenQ projectors require a power cycling process?
For BenQ projectors designed for general home entertainment and business use, we recommend powering off the projector for 2-3 minutes after every 12 hours of constant use for longer lasting reliability and maximized projector lifespan.
BenQ professional projectors designed with corresponding industrial standards can be used continuously for more than 12 hours and do not require a power cycling process as our home and general-use business projectors do.
If you have any questions, please contact your local BenQ customer care team for further assistance. Thank you.
Learn more
I cannot cast my Android phone or Google Tab to the projector. How can I fix that?
Google Cast is not supported right now, but will be added in the later system update .
Learn more
The Wired remote port is used to connect to a wired remote control. What is the maximum distance supported by the wired remote control?
My remote control is not working. What can be done to fix it?
Please follow below steps for troubleshooting:
(1) Check if the remote receiver is turned off by accident in OSD. It should be turned to Front/Top/Front+Top.
(2) Check if the batteries are out of power. Replace both of the batteries with new ones.
(3) Make sure you are not too far away from the projector. Stand within 7 meters from the projector.
(4) Remove the obstacles between the remote control and projector.
For demo, please refer to the tutorial video Learn more
(1) Check if the remote receiver is turned off by accident in OSD. It should be turned to Front/Top/Front+Top.
(2) Check if the batteries are out of power. Replace both of the batteries with new ones.
(3) Make sure you are not too far away from the projector. Stand within 7 meters from the projector.
(4) Remove the obstacles between the remote control and projector.
For demo, please refer to the tutorial video Learn more
An error message shows in “Skype for Business Basic 2016” when I am trying to install MS Office, which includes Skype. How can I fix this?
Does Miracast support 4-spilt screen mirroring?
3D is not working or getting lost sync on my projector. How can I fix it?
Volume adjustment is not available and always keep at 100 in Windows. How can I fix it?
Can I use Cortana to control the projector?
How much ROM and RAM does EH620 have?
EH620 features 4GB RAM and 64GB ROM.
EH620 takes longer than most projectors to start up. How can I fix that?
Can I control the BenQ projector with a remote control designed by other manufacturers?
Yes. When setting the remote control, please input the [custom code + IR code] or [IR code + custom code] based on the instruction on the remote control.
The custom code for BenQ is 0X30. For IR code, please refer to the user manual.
Which reminder messages will stop being displayed after "Reminder Message" is switched off?
After "Reminder Message" option is switched off in OSD, the following messages will stop being displayed:
- All signal searching…
- No signal
- (Source) Source searching…
- (Source) Source detected
- Auto adjusting…
- Signal status(Source information menu)
- ECO BLANK/No source detected
- Out of range
- Best resolution
- All signal searching…
- No signal
- (Source) Source searching…
- (Source) Source detected
- Auto adjusting…
- Signal status(Source information menu)
- ECO BLANK/No source detected
- Out of range
- Best resolution
How to change the lamp and reset the lamp timer?
Please refer to the below video for instructions on how to replace a projector lamp and reset the lamp life timer on BenQ projectors.
Learn more
How do I mute the projector?
The projector can be muted using one of the following settings -
1. OSD > System setup > audio settings > mute
2.. Mute key on remote
The mute function will reset to default (Off) when the projector is restarted, which means audio will be on.
Therefore, if you wish to mute the projector permanently, please turn the audio volume down to 0. Volume levels do not reset for power cycles or restarts.
1. OSD > System setup > audio settings > mute
2.. Mute key on remote
The mute function will reset to default (Off) when the projector is restarted, which means audio will be on.
Therefore, if you wish to mute the projector permanently, please turn the audio volume down to 0. Volume levels do not reset for power cycles or restarts.
Can I restart the Windows system only by keeping my projector running?
Can I install applications from Microsoft Store or online source on Windows?
Can I connect a USB device to the projector?
Some keyboard shortcuts are not working in Windows. How can I fix it?
Does the projector support change slides on PowerPoint using a remote which emulates page up and page down commands for both Windows PC and MacOS?
How do I clean my projector lens?
It is normal to have some dust on the lens surface.
Please refer to the below video for a guide to cleaning your projector's lens.
Learn more
Can I update Windows through the LAN port on the projector?
How do I get my computer to show on a second display through my projector?
Support
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