Q&A｜BenQ India

Visit BenQ Education Website for Education Solutions

RP8602 86" Germ Resistant Education Interactive Flat Panel

Blending Interactivity and Health

RP8602

FAQs Downloads Video

Application Specification Further Query

Application

How do I connect and start using DMS local?

The DMS Local software allows you to remotely control/monitor your displays via LAN. It’s an effective way to lower TCO (total cost of ownership) and energy consumption for your operation. This video will guide you to connect and start using DMS Local.
Learn more

What options/functions can be controlled by DMS Local?

The DMS Local software allows you to remotely control/monitor your displays via LAN. It's an effective way to lower TCO (total cost of ownership) and energy consumption for your operation. This video will show you the function of DMS Local.
Learn more

Why can't the unit be turned on using DMS Local?

1. Ensure that WOL (Wake-on-LAN) setting is supported by this model and enabled on the display.
2. Ensure that the display is connected to the network via the LAN (RJ-45) port. Wake-on-LAN does not work over a Wi-Fi connection.

How do I add a device by using unique ID for DMS Cloud?

A device must be added first in order to remotely monitor, control, and configure devices individually or as groups. Please follow the demo video to add a device using unique ID for DMS Cloud.
Learn more

How do I add a device by using QR code for DMS Cloud?

A device must be added first in order to remotely monitor, control, and configure devices individually or as groups. Please follow the demo video to add device using QR code for DMS Cloud.
Learn more

How do I use DMS Cloud to control the device remotely?

Devices can be controlled remotely in DMS Cloud. Please follow the demo video for detail steps.
Learn more

How do I upgrade apps for EZWrite 5.0 and X-Sign?

Most BenQ apps can be upgraded online. Please refer to the demo video for the upgrade process of EZWrite 5.0 and X-Sign.
Learn more

Why does it show "Display ID is invalid" when I tried to register EasySetting with my device?

Please make sure to check the followings:
(1) Is the network working properly? Make sure to use LAN instead of Wi-Fi for internet access.
(2) Make sure EasySetting whitelist is set up already.
Learn more

Where can I download InstaShare App for Android/iOS/Windows/MAC OS?

Please refer to the following download sites for the app:
- Android phone/tablet: Search for "InstaShare" in Google Play and download the app.
- iOS phone/tablet: Search for "InstaShare" in the App Store and download the app.
- Windows/MAC: Follow the below steps to download the app from IFP:
(1) Ensure both IFP and PC are connected to the same network.
(2) Open IFP InstaShare app.
(3) Follow InstaShare instructions to download the app.

What should I do when InstaShare displays "machine code" error?

Please connect to the Internet when you use the InstaShare for the first time in order to register to the cloud server.

How do I publish messages with X-Sign Broadcast?

Messages can be easily published with X-Sign Broadcast. Please follow the demo video showing how to publish messages:
Learn more

How do I create a group tag and carry out IFP updates with X-Sign Broadcast?

Group tags can be easily set up and an IFP can be conveniently updated through X-Sign Broadcast. Please follow the demo video showing how to do so:
[video]
Learn more

How do I add and remove a device with X-Sign Broadcast?

An IFP device must be added to X-Sign Broadcast before use. Please follow the demo video showing how to add or remove a device:
Learn more

How do I register a new account with X-Sign Broadcast?

A new account must be registered with X-Sign Broadcast before use. Please follow the demo video showing how to register:
Learn more

How do I unbind the IFP from AMS?

The IFP must be unbound from AMS first before it can be bound to another account. Please follow the demo video on how to unbind the IFP.
Learn more

How do I bind the IFP to AMS?

The IFP must be bound to the AMS first in order to access a personal account. Please follow the demo video on how to bind the IFP.
Learn more

Does InstaShare support projecting the content from a Chrome OS device to the IFP?

Yes. InstaShare supports projecting the content from a Chrome OS device to the IFP.

What is the website to log in IAM/AMS/DMS Cloud/X-Sign Manager/X-Sign Broadcast?

User can log-in to IAM/AMS/DMS Cloud/X-Sign Manager/X-Sign Broadcast from the following website: https://service-portal.benq.com/login

Where to download the user manual of AMS?

The user manual of AMS can be downloaded from: https://www.benq.com/en-us/business/ifp/account-management-system.html

How do I connect with InstaShare?

InstaShare software is designed to allow seamless wireless presentation and collaboration, utilising smooth streaming of both audio files and Full HD videos. Users can also mirror and control all digital content across their devices including BenQ IFPs, PCs, tablets, and smartphones, empowering contributors to enrich their sessions with a variety of multimedia resources. Here is the step by step tutorial for connecting your device with InstaShare.
Learn more

How can I link/unlink an AMS (Account Management System) account from cloud storage like Google Drive, Dropbox, or One Drive?

With BenQ AMS, users only have to log into their cloud storage accounts once during setup/account creation, and can then start accessing data without having to login ever again on the IFP (Interactive Flat Panel). AMS automatically sets permissions for personal and network folders, providing another way for users to easily find and organize their data. AMS makes accessing various storage spaces more secure and easily accessible.
Please refer to the below tutorial for the setup:
Learn more

Why is it required to install the "Eumus Design Sound Cards & Media Devices" during the InstaShare installation process?

"Eumus Design Sound Cards & Media Devices" is a virtual audio card. As there are too many audio cards on the market with support for different Windows versions (Windows 7, Windows 8, Windows 10, and even older versions), in order to avoid compatibility issues with InstaShare, installing a virtual audio driver can solve any audio issues that you may experience while using InstaShare.

How can I set authorization for different admins to manage different devices in X-Sign Broadcast?

If you have several admins and would like them to manage different devices, please follow this tutorial to set up X-Sign Broadcast. For example, Admin A can only manage certain devices and cannot access devices that are assigned to Admin B.
Learn more

How do I setup and configure Active Directory (AD) integration with IAM?

Please refer to this video for a step-by-step tutorial:
https://youtu.be/t6dS4-wJ3Ok

Learn more

How to bind/unbind with BenQ Service (DMS, AMS and Broadcast)?

BenQ provides Device Management Solution (DMS), Account Management System (AMS) and X-Sign Broadcast for BenQ public display products. This video will guide you how to bind and unbind the service from the device.
Learn more

Why are there two of the same display name on the list when searching in the InstaShare 2 app?

If you use same device name for both InstaShare & InstaShare 2, the device name will appear twice in the list. Use a new device name for InstaShare 2 to remedy this double-name issue.

Why can't I access InstaShare 2 when I select the Wireless Projection icon from the launcher or the shortcut in the OSD menu?

Wireless Projection in the launcher and the shortcut in the OSD menu are still linked to InstaShare even after InstaShare 2 is downloaded and installed. Please go to the app list and select InstaShare 2 to use this.

Why does Wi-Fi turn off automatically after I switch input source?

We suggest using the Wi-Fi dongle through a USB port on the rear of the device, marked as dedicated to that role. All other USB 3.0 ports do not store Wi-Fi settings and simply adjust based on input source, leading to a reset of Wi-Fi status. The dedicated port was designed to keep Wi-Fi settings stable. photo.
Learn more

How can I add a SAMBA server to AMS Files?

Please follow our demo video on how to add a SAMBA server to AMS Files. The video can be found here: Link
Learn more

How can I copy specific files and upload them to a cloud drive with AMS Files?

We have a demo video explaining how to select files, copy them, and upload these files to the cloud. View the video here: Link
Learn more

How to bind the NFC card to the BenQ Account Management System (AMS) accouont?

To make it more convenient for users to access and manage their files and personal device environment, BenQ releases Account Management System (AMS) to make it easier for users to access and manage files as well as accounts.
This video will guide you on how to bind the NFC card to the AMS account. Link
Learn more

How to manage groups in BenQ DMS (Device Management Solution)?

Learn more

How to unbind a display from BenQ DMS (Device Management Solution)?

BenQ DMS (Device Management Solution), combined with DMS Cloud and DMS Local, featuring leading technologies and intuitive interface, is your ultimate solution for device management.
This video will guide you on how to unbind a display from DMS. Link
Learn more

How to use Duo Windows mode

Link

What is the difference between InstaShare 1 and InstaShare 2?

For the InstaShare 2, we provide the below features:
1. Smart spliter
2. Remote host mode
3. Improve User Experience

Where can I download InstaShare 2 client for my device?

For all client devices, there are 2 ways that provide you to download our app:
For mobile users, you can search "InstaShare2" on Google Play or the App store; laptop users can download the executable file through our website. You can always find a link that provides the proper version for all OS on the InstaShare2 IFP screen for all users.

How to use Miracast to cast my Windows screen to the BenQ device?

You need to connect your Windows device to the BenQ device before projecting your screen via Miracast. Follow the below steps from connecting to projecting.
1. Connect to the same network as the projection.
2. Press Miracast icon in the control windows on the IFP.
3. On your Windows PC, navigate to Start -> Settings -> Devices -> Connected Devices.
4. Click on ‘Add a Device’ and wait for the adapter to appear in the list. Select the display device as "InstaShare2xxx" (the full name shows on the mainpage of the projection).
5. After connecting successfully, press Windows key + P on your keyboard at the same time.
6. You will be presented options on the right to cast your screen if Miracast is supported.
7. Select Duplicate to start sharing your screen on the projection.

What should I pay attention to if there're both InstaShare and InstaShare 2 installed on my BenQ device?

You can have both InstaShare and InstaShare2 on your BenQ device at the same time. But please notice:
1. Wireless Projection in the launcher and the shortcut in the OSD menu are still linked to the same app.
2. Apps on the client devices are different, so users can only use the InstaShare2 app to control InstaShare2 on the BenQ device, and so does the InstaShare.
3. The original setting of the device name for both InstaShare 1 & InstaShare 2 are not the same and please keep the device name different for both apps.

How to access the Windows on-screen keyboard on a BenQ interactive display

Learn more

How to access the macOS accessibility or touch keyboard on a BenQ interactive display

Learn more

Can I use my laptop’s on-screen keyboard on a BenQ interactive display?

Learn more

How can I connect InstaShare 2 with Miracast?

Learn more

How to auto start apps?

Learn more

How to use the floating tool?

Learn more

How to take screenshots?

Learn more

Will BenQ continue updating its smart boards running end-of-life Android versions?

Learn more

Why doesn't sound come out directly from the IFP speaker when it's connected to an external USB microphone?

Learn more

How to install InstaShare2 without the virtual sound driver?

Learn more

Specification

Is there any minimum bandwidth requirement when using AMS to access cloud storage?

There's no minimum bandwidth requirement for accessing cloud storage via AMS.

Is there any minimum bandwidth or maximum participant requirement for interacting with hosts on EZWrite Cloud Whiteboard?

There isn't any minimum bandwidth requirement for interacting with hosts on EZWrite Cloud Whiteboard, but do note a maximum of 32 participants is supported.

Further Query

Is there any minimum bandwidth requirement when using AMS to access cloud storage?

There's no minimum bandwidth requirement for accessing cloud storage via AMS.

Is there any minimum bandwidth or maximum participant requirement for interacting with hosts on EZWrite Cloud Whiteboard?

There isn't any minimum bandwidth requirement for interacting with hosts on EZWrite Cloud Whiteboard, but do note a maximum of 32 participants is supported.

Why isn't "Display ID" shown on the device?

"Display ID" will not be shown if the network is not available. Please make sure your device is successfully connected to the Internet.
Learn more

Why does the device screen turn black when Netflix video is played through InstaShare or HDMI connection from a laptop or Macbook?

This problem is related to HDCP (High-Bandwidth Digital Content Protection) issues.
Netflix does not allow video content to be played though external monitors.
Therefore users won’t be able to view video content via external displays through HDMI or InstaShare mirroring.
Learn more

Why does my interactive flat panel (IFP) show white stripes onscreen or crash repeatedly when I try to enable iMirror via InstaShare from my iPhone or iPad?

The issue typically occurs due to an out of date iOS version on your iPhone or iPad. Make sure your device runs the latest version of iOS available. For iOS 12 and later, you need to use InstaShare app version 1.5.0 or later to resolve striping and crash issues.

A USB device or adapter dongle doesn’t work or interferes with other USB devices randomly. How can I make them work properly?

USB 3.0 has been found to cause interference that may hinder the performance of nearby wireless devices in the 2.4GHz band, including RF devices, Wi-Fi, and Bluetooth. For wireless devices in the 2.4GHz range, we suggest using the USB port on the front I/O. If the connected device's manual recommends a different USB port, do follow those guidelines. For more details, please refer to the below white paper from Intel.

Why can't I pair my IAM (Identity and Access Management) account with AMS (Account Management System), DMS (Device Management Solution), or X-Sign Broadcast?

Currently, AMS, DMS, and X-Sign Broadcast may all only be paired to one unified IAM admin account. If different IAM admin accounts are used, pairing will fail. For example, if DMS is paired already to an IAM account, you won't be able to pair AMS or X-Sign Broadcast with a new IAM account unless other BenQ services (EX: DMS) are deleted. In essence, AMS, DMS, and X-Sign go together with one IAM account and all need to be unpaired to switch IAM account association. If you would like to pair software with a new IAM account, please delete the devices in associated BenQ services (DMS, AMS, Broadcast) from the corresponding web site. If other BenQ services are deleted but still encounter a pairing issue, please record the MAC address and contact your local BenQ service center for further assistance.

Why is there a rectangular box on the lower-right part of the screen? Can I remove it?

This is the new app storage visual area in our launcher, and you may put frequently used apps inside the box. The box cannot be removed.

What should I do if I added my IFP to the X-Sign broadcast again but X-Sign Broadcast had already been bound?

(1) Log in to X-Sign broadcast with your admin account and find the IFP to update it to the latest version (V2.3).
(2) Delete the duplicate IFP that shows as online.
(3) The offline IFP will go online and take effect, and the cross-service binding mechanism will activate as well.

Why is my device still showing as "offline" after updating to X-Sign Broadcast V2.3?

(1) Log in to X-Sign Broadcast with your admin account and find the IFP then remove it.
(2) Log in to DMS Cloud with your admin account, find the IFP and remove it.
(3) Re-bind the IFP with the DMS Client app.

Why can't my device be bound to another admin account and is still showing as bound to the previous admin account?

(1) Login to your AMS Web using the admin account, then find the IFP and remove it.
(2) Login to your DMS Cloud with the admin account, then find the IFP and remove it.
(3) Do a factory reset on the IFP.
(4) Re-bind the IFP with the DMS Client app.
(5) Add the IFP to the AMS service again.
(6) Enable the AMS service on the IFP.

Troubleshoot a failed connection between InstaShare 2 and Miracast