This chapter provides specific hardware and firmware installation and configuration steps.

The BenQ Device Management Solution (DMS) is a device management platform that allows IT administrators to remotely manage their BenQ interactive displays. For more information on DMS, refer to the DMS user manual.

1.     Install and launch the DMS app on a mobile device.

2.     Log in with a DMS administrator account.

3.     Tap +.

4.     Scan the serial number barcode on the side of the box.

5.     Enter a device name and description, and then tap Add.

1.     Place the box in an upright position on a clean, dry, stable surface.

2.     Remove the box.

a.  Cut the box straps.

b.  Unfasten the clips.

• If you are unboxing an RP6504, skip this step.

• The RP8604 and RP7504 have four clips in total. To unfasten each clip, simultaneously pinch the handles together, and then pull it out.

c.  Using the flaps on the side, carefully lift the box off the display.

3.     Remove the panel protectors.

4.     Collect all accessories.

5.     Carefully cut the protective cover.

The interactive display comes with a preinstalled wall mount that can be replaced with a different mount to meet specific requirements. Refer to the third-party wall mount or trolley mount user guide for the installation instructions.

1.    Ensure that the mounting plate is securely attached to the wall.

2.    Ensure that the mounting brackets are securely attached to the display.

3.    Carefully lift the display to its upright position, and then carry it towards the plate.

4.    Align the bracket hooks with the plate, and then carefully mount the display onto the wall.

5.    Attach the locking screws until they are fully secured to the mount.

1.     Lock all the trolley wheels in place.

2.     Ensure that the mounting brackets are securely attached to the display.

3.     Carefully lift the display to its upright position, and then carry it towards the trolley.

4.     Align the bracket hooks with the mounting plate, and then carefully mount the display onto the trolley.

5.     Attach the locking screws until they are fully secured to the mount.

1.    Place padding on a flat, horizontal, and object-free surface.

2.    Gently lay the display on the padding with the screen facing down.

3.    Remove the screws securing the mounting plate.

4.    Carefully remove the plate.

5.    Optional: Remove the mounting brackets.

If the height of the brackets needs to be adjusted or the brackets themselves need to be replaced to match a different wall mount, you can remove the existing brackets.

a. Remove the screws securing the mounting brackets.

b. Carefully remove the brackets.

1.    Place padding on a flat, horizontal, and object-free surface.

2.    Gently lay the display on the padding with the screen facing down.

3.    Align the holes of the mounting brackets with the holes at the back of the  display.

Adjust the placement of the brackets depending on the height requirements of the room.

For details, see VESA specifications.

4.    Attach the screws to secure the brackets in place.

1.     Ensure that the power cord is connected to the display and a power source.

2.     Ensure that the power switch is turned on.

3.     Press the Power button on the front control panel or remote control.

There are dedicated slots for a web camera found on top of the board. The installation procedures vary depending on the camera model.

1.     Connect the camera to the USB-C port on top of the display.

2.     Attach the screws on both sides.

1.     Attach the mounting plate to the camera.

a.     Place the camera upside down on a smooth, stable surface.

b.     Align the hole of the plate with the hole at the bottom of camera.   

TIP: Ensure that the curved side of the plate is on the same side as the front of the camera.

c.     Attach the 8 mm screw.

2.     Remove the screws from the top of the board.

3.     Attach the camera to the board.

a.     Tilt down the camera.

b.     Align the holes of the plate with the holes on top of the board.

c.     Attach the screws.

d.     Tilt up the camera.

e.     Connect the camera to the USB Type-A port.

The RP04 has USB 3.0 Type-A ports that are dedicated for the Bluetooth Wi-Fi adapter and the remote control receiver. These ports come with a security cover designed to prevent misuse and theft.

Depending on your region, a Wi-Fi adapter may already be pre-installed on the display.

1.    Remove the slot cover screw.

2.    Pull the cover off.

3.    Connect the adapter to the USB port.

4.    Align the grooves of the cover with the grooves on the display, and then slide the cover in place.

5.    Attach the screw.

Use a different operating system and expand the computing capacity of the BenQ Board by installing either an OPS slot-in PC or a mini PC.

1.    Power off the BenQ Board.

2.    Disconnect the power cord from the electrical outlet.

3.    Remove the slot cover.

a.     Locate the OPS slot cover.

b.     Remove the screws and the cover.

4.    Slide the PC into the slot until it locks in place.

5.    Attach the screws.

6.    Connect the power cord to the electrical outlet.

7.    Power on the BenQ Board.

At the back of the display, there are four holes that are provisioned for a mini PC with a 75 × 75 VESA specification. Refer to the mini PC user manual for the complete installation instructions. The maximum torque for screws is 39.22-49.03 N•cm (3.47-4.33 lb•in).

1.     Power on the BenQ Board. 

2.     Set the language and vision settings, and then tap Start.

3.     Perform the steps relevant to your internet connection.

4.     Tap Don’t copy.

5.     Tap Skip.

6.     Tap Skip.

7.     Review the permissions, and then tap Accept.

8.     Tap Skip.

9.     Tap Skip anyway.

10.   Carefully read and accept the End-User License Agreement, and then tap Next.

11.   Carefully read and agree to the Privacy Policy, and then tap Next.

12.   On the BenQ services screen, tap Enable BenQ services, and then tap Next.

The system will restart automatically.

Upon startup, an installation message for the BenQ wireless screen sharing solution may appear.

13.   Optional: Activate AMS.

For details, see Binding the display to AMS.

The BenQ Account Management System (AMS) is an account management platform that enables users to quickly and securely load and access their personal settings and cloud storage on any BenQ interactive display. For more information on AMS, refer to the AMS user manual.

1.     Tap AMS Service.

2.     In the Password field, type admin, and then tap Send.

3.     Set a new local administrator password, and then tap Send.

4.     Bind the board to AMS.

There are three methods to perform this step: