Search history
Clear
EW600 Wireless Android-based Smart Projector for Business | 3600lm, WXGA
Application
How do I mute the projector?
The projector can be muted using one of the following settings -
1. OSD > System setup > audio settings > mute
2.. Mute key on remote
The mute function will reset to default (Off) when the projector is restarted, which means audio will be on.
Therefore, if you wish to mute the projector permanently, please turn the audio volume down to 0. Volume levels do not reset for power cycles or restarts.
1. OSD > System setup > audio settings > mute
2.. Mute key on remote
The mute function will reset to default (Off) when the projector is restarted, which means audio will be on.
Therefore, if you wish to mute the projector permanently, please turn the audio volume down to 0. Volume levels do not reset for power cycles or restarts.
The projector is not listed as detected by my device even though they're on the same Wi-Fi network. What can I do to enable wireless projection?
Please check your router settings to see if there's any access restriction like AP isolation and whether UDP port 5053 and 1900 are taken up or blocked. If so, please disable and unblock those access restrictions and try again. Thank you.
How can I wirelessly project my Windows PC to the projector?
For wirelessly projecting your Windows PC to the projector, please refer to the following tutorial video:
Learn more
Does the projector support change slides on PowerPoint using a remote which emulates page up and page down commands for both Windows PC and MacOS?
This function is only working with Windows PC/Laptop which is designed with and has PgUP and PgDn keys. HDMI (deisgned with MHL functino) and USB Mini-B connection are required from projector to your Windows PC/Laptop.
How do I clean my projector lens?
It is normal to have some dust on the lens surface.
Please refer to the below video for a guide to cleaning your projector's lens.
Learn more
Does the projector support native Windows wireless projection protocols?
No, wireless projection is available with Google Chrome and BenQ InstaShare software once the projector and your PC are connected to the same network.
Learn moreSpecification
The Wired remote port is used to connect to a wired remote control. What is the maximum distance supported by the wired remote control?
The maximum distance supported by the wired remote control is 10 meters.
Learn more
Can I install a third-party app on my projector?
Yes, you can install a third-party app from a USB Flash drive, but it' s not recommended as we cannot guarantee its compatibility with the projector.
Additionally, some apps require Google service (e.g. Skype), and therefore cannot run on the projector.
Under what circumstances can I use project wirelessly and the USB reader on the projector?
You can use wireless projection and the USB reader only when selecting BenQ Launcher as the source among the source list.
Learn more
Under what circumstances can I use HID devices (e.g. Mouse/Keyboard) on my projector?
You can connect the USB mouse to the projector's USB-1 or USB-2 port and use it only when selecting BenQ Launcher as the source amongst the source list.
Learn moreExplanation
What can I do if my projection screen shrinks when Duplicate Mode is applied in Windows?
The displayed image ratio shrinks because the projector adjusts the displayed image ratio based on a received resolution which does not match the output resolutions the projector is designed for.
Please follow the steps below if you would like to have the displayed image remain intact:
Learn moreFurther Query
The Wired remote port is used to connect to a wired remote control. What is the maximum distance supported by the wired remote control?
The maximum distance supported by the wired remote control is 10 meters.
Learn more
Can I install a third-party app on my projector?
Yes, you can install a third-party app from a USB Flash drive, but it' s not recommended as we cannot guarantee its compatibility with the projector.
Additionally, some apps require Google service (e.g. Skype), and therefore cannot run on the projector.
Under what circumstances can I use project wirelessly and the USB reader on the projector?
You can use wireless projection and the USB reader only when selecting BenQ Launcher as the source among the source list.
Learn more
Under what circumstances can I use HID devices (e.g. Mouse/Keyboard) on my projector?
You can connect the USB mouse to the projector's USB-1 or USB-2 port and use it only when selecting BenQ Launcher as the source amongst the source list.
Learn more
When using Google cast, sometimes the service will randomly not be available for a short of period of time. How can I fix this?
This is a limitation of the Google cast service. It is suggested to utilize the InstaShare App to cast.
Please download InstaShare APP from the BenQ website or Google Play.
“Untrusted device” message pops up on my smartphone when I tried to cast YouTube to my projector. How can I fix it?
If the projector model you have is BenQ GV1, GS2, or TK810, please follow the steps to fix the issue.
STEP 1
Connect the projector to the internet and follow the user manual to update the projector firmware to the latest firmware version
STEP 2
Click “App Store” on the home screen
STEP 3
Select and install “CCast”
If the projector model you have is BenQ E600/E800 series, please follow the steps to fix the issue.
STEP 1
Connect the projector to the internet and follow the user manual to update the projector firmware to the latest firmware version
STEP 2
Go to “All Apps” on the home screen, and select “BenQ Suggest”
STEP 3
Go to “Education” and select and install “Google Cast Patch”
Learn more
How can I avoid the DLP Link signal getting lost sync when watching the Blue-Ray 3D video?
In the DLP Link technique, the projector inserts light pulses to identify whether it is a right or left frame, thus forming a seamless 3D experience with active DLP 3D glasses.
When you are watching DLP Link 3D(Frame Packing), there are some insights we would like to share with you.
1. Make sure that no other Projectors are sending DLP Link signals in the
same room.
2. Watching in a relatively dark environment to avoid being influenced
by other light sources.
3. Check the battery level on your DLP 3D Glasses
4. Adjust the watching distance and screen size within a normal range(Specs)
5. Stay in a fixed position, and try not to move too far/quickly on your
head/3D glasses.
6. Try to adjust a colorful setting on the projector and avoid external light
direct to your 3D glasses/screen.
7. If it's still not working, the issue might be caused by Hardware margin.
You can switch to another projector or 3D glasses for a try.
If the video does not play smoothly, what can I do to improve it?
Please try the below two ways to improve the situation:
- Go to "Clear memory" to clear up the memory of unnecessary files and boost available RAM.
- Go to "Recent App" to close unused apps.
What can I do if my projection screen shrinks when Duplicate Mode is applied in Windows?
The displayed image ratio shrinks because the projector adjusts the displayed image ratio based on a received resolution which does not match the output resolutions the projector is designed for.
Please follow the steps below if you would like to have the displayed image remain intact:
Learn more
How do I mute the projector?
The projector can be muted using one of the following settings -
1. OSD > System setup > audio settings > mute
2.. Mute key on remote
The mute function will reset to default (Off) when the projector is restarted, which means audio will be on.
Therefore, if you wish to mute the projector permanently, please turn the audio volume down to 0. Volume levels do not reset for power cycles or restarts.
1. OSD > System setup > audio settings > mute
2.. Mute key on remote
The mute function will reset to default (Off) when the projector is restarted, which means audio will be on.
Therefore, if you wish to mute the projector permanently, please turn the audio volume down to 0. Volume levels do not reset for power cycles or restarts.
The projector is not listed as detected by my device even though they're on the same Wi-Fi network. What can I do to enable wireless projection?
Please check your router settings to see if there's any access restriction like AP isolation and whether UDP port 5053 and 1900 are taken up or blocked. If so, please disable and unblock those access restrictions and try again. Thank you.
How can I wirelessly project my Windows PC to the projector?
For wirelessly projecting your Windows PC to the projector, please refer to the following tutorial video:
Learn more
Does the projector support change slides on PowerPoint using a remote which emulates page up and page down commands for both Windows PC and MacOS?
This function is only working with Windows PC/Laptop which is designed with and has PgUP and PgDn keys. HDMI (deisgned with MHL functino) and USB Mini-B connection are required from projector to your Windows PC/Laptop.
How do I clean my projector lens?
It is normal to have some dust on the lens surface.
Please refer to the below video for a guide to cleaning your projector's lens.
Learn more
Does the projector support native Windows wireless projection protocols?
No, wireless projection is available with Google Chrome and BenQ InstaShare software once the projector and your PC are connected to the same network.
Learn more