Q&A

4K UHD 65”Education Interactive Flat Panel Display | RM6502K

Your Caring Mate for Enhanced Interactive Learning

RM6502K

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Application Specification Further Query

Application

Why does it show "Display ID is invalid" when I tried to register EasySetting with my device?

Please make sure to check the followings:
(1) Is the network working properly? Make sure to use LAN instead of Wi-Fi for internet access.
(2) Make sure EasySetting whitelist is set up already.
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Where can I download InstaShare App for Android/iOS/Windows/MAC OS?

Please refer to the following download sites for the app:
- Android phone/tablet: Search for "InstaShare" in Google Play and download the app.
- iOS phone/tablet: Search for "InstaShare" in the App Store and download the app.
- Windows/MAC: Follow the below steps to download the app from IFP:
(1) Ensure both IFP and PC are connected to the same network.
(2) Open IFP InstaShare app.
(3) Follow InstaShare instructions to download the app.

What should I do when InstaShare displays "machine code" error?

Please connect to the Internet when you use the InstaShare for the first time in order to register to the cloud server.

How do I publish messages with X-Sign Broadcast?

Messages can be easily published with X-Sign Broadcast. Please follow the demo video showing how to publish messages:
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How do I create a group tag and carry out IFP updates with X-Sign Broadcast?

Group tags can be easily set up and an IFP can be conveniently updated through X-Sign Broadcast. Please follow the demo video showing how to do so:
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How do I add and remove a device with X-Sign Broadcast?

An IFP device must be added to X-Sign Broadcast before use. Please follow the demo video showing how to add or remove a device:
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How do I register a new account with X-Sign Broadcast?

A new account must be registered with X-Sign Broadcast before use. Please follow the demo video showing how to register:
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Does InstaShare support projecting the content from a Chrome OS device to the IFP?

Yes. InstaShare supports projecting the content from a Chrome OS device to the IFP.

How do I use InstaShare to mirror?

InstaShare software is designed to allow seamless wireless presentation and collaboration, utilising smooth streaming of both audio files and Full HD videos. Users can also mirror and control all digital content across their devices including BenQ IFPs, PCs, tablets, and smartphones, empowering contributors to enrich their sessions with a variety of multimedia resources. Here is the step by step tutorial for using InstaShare to do mirroring.
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How do I connect with InstaShare?

How can I link/unlink an AMS (Account Management System) account from cloud storage like Google Drive, Dropbox, or One Drive?

With BenQ AMS, users only have to log into their cloud storage accounts once during setup/account creation, and can then start accessing data without having to login ever again on the IFP (Interactive Flat Panel). AMS automatically sets permissions for personal and network folders, providing another way for users to easily find and organize their data. AMS makes accessing various storage spaces more secure and easily accessible.
Please refer to the below tutorial for the setup:
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How can I clean my screen without damaging it?

As our IFP (Interactive Flat Panel) is covered with glass on the panel module, it is actually safe to clean it with alcohol-based wipes. However, please make no liquid reaches the IR sensor located between the glass screen and the bezel.

Why is it required to install the "Eumus Design Sound Cards & Media Devices" during the InstaShare installation process?

"Eumus Design Sound Cards & Media Devices" is a virtual audio card. As there are too many audio cards on the market with support for different Windows versions (Windows 7, Windows 8, Windows 10, and even older versions), in order to avoid compatibility issues with InstaShare, installing a virtual audio driver can solve any audio issues that you may experience while using InstaShare.

How do I check the YouTube content that played on Broadcast is copyrighted?

1. Open an incognito tab in browser > link to your YouTube video > click on the "share" button.
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Why can't I cast to InstaShare 2 Host?

Please kindly check the following: 1. Make sure the client app/software is for InstaShare 2. 2. Make sure to enable the ports which are needed for InstaShare 2. 3. Make sure the client app/software and the host on BenQ display are connected to the same network. 4. When client app/software and the host on BenQ display are in different VLANs, make sure that the network of the school/enterprise supports inter-vLAN connection.

Does InstaShare 2 support Miracast?

Yes, InstaShare 2 supports Miracast.

InstaShare 2 supports 28 languages as listed below.

English, Traditional Chinese, and Simple Chinese are now available.
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How can I delete an account from IAM?

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How do I setup and configure Active Directory (AD) integration with IAM?

Please refer to this video for a step-by-step tutorial:
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How do I upgrade apps for EZWrite 5.0 and X-Sign?

Most BenQ apps can be upgraded online. Please refer to the demo video for the upgrade process of EZWrite 5.0 and X-Sign.
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How can I add a SAMBA server to AMS Files?

Please follow our demo video on how to add a SAMBA server to AMS Files. The video can be found here:
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How can I copy specific files and upload them to a cloud drive with AMS Files?

We have a demo video explaining how to select files, copy them, and upload these files to the cloud. View the video here:
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How do I update firmware OTA (Over The Air) manually?

Please refer to the step-by-step video tutorial for updating firmware via the internet and a USB flash drive.
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How to install InstaShare 2?

How to add a network drive to AMS

How to link a cloud storage account to AMS?

How to unlink a cloud storage account from AMS?

How to display content from a laptop?

How to wirelessly display content from a laptop?

How to display content from an Android tablet or smartphone?

How to enable AMS on the display?

How to connect the display to the internet?

How to access files from a USB storage device?

How to access files from the slot-in PC?

How to access files from a local network drive?

How to access cloud storage files via AMS?

How to access cloud storage files via Firefox?

How to use Agent Mode in BenQ DMS (Device Management Solution)?

BenQ DMS (Device Management Solution), combined with DMS Cloud and DMS Local, featuring leading technologies and intuitive interface, is your ultimate solution for device management.
This video will guide you on how to use Agent Mode in DMS.
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How to install Apps through BenQ DMS (Device Management Solution)?

How to bind your display to BenQ DMS (Device Management Solution)?

How to manage groups in BenQ DMS (Device Management Solution)?

How to push OTA updates through BenQ DMS (Device Management Solution)?

How to set a power schedule through BenQ DMS (Device Management Solution)?

How to unbind a display from BenQ DMS (Device Management Solution)?

How to create user accounts in BenQ IAM (Identify and Access Management)?

With BenQ IAM (Identify and Access Management), you can manage all of your BenQ services (X-Sign, AMS, DMS) in one account.
This video will guide you on how to create user accounts in IAM.
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How to manage user roles in BenQ IAM (Identify and Access Management)?

With BenQ IAM (Identify and Access Management), you can manage all of your BenQ services (X-Sign, AMS, DMS) in one account.
This video will guide you on how to manage user roles in IAM.
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How to bind your display to X-Sign Broadcast?

X-Sign Broadcast is a wireless broadcast system that can push alerts, messages and announcements during class.
This video will guide you on how to bind your display to X-Sign Broadcast.
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How to push real-time messages from X-Sign Broadcast?

X-Sign Broadcast is a wireless broadcast system that can push alerts, messages and announcements during class.
This video will guide you on how to push real-time messages from X-Sign Broadcast.
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How to schedule messages in X-Sign Broadcast?

X-Sign Broadcast is a wireless broadcast system that can push alerts, messages and announcements during class.
This video will guide you on how to schedule messages in X-Sign Broadcast.
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How to manage tags in X-Sign Broadcast?

X-Sign Broadcast is a wireless broadcast system that can push alerts, messages and announcements during class.
This video will guide you on how to manage tags in X-Sign Broadcast.
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How to manage users in X-Sign Broadcast?

X-Sign Broadcast is a wireless broadcast system that can push alerts, messages and announcements during class.
This video will guide you on how to manage users in X-Sign Broadcast.
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What is the difference between InstaShare 1 and InstaShare 2?

With InstaShare 2, we added these important features:
1. Smart splitter
2. Remote host mode
3. Improved user experience

Where can I download the InstaShare 2 for my client device?

For all client devices, there are two ways to download the InstaShare 2 app:
Mobile users can search for "InstaShare 2" on Google Play or the Apple App store. Laptop and desktop users can download the executable file through our website. Also, you can always find a link that provides the correct version for your OS on the InstaShare 2 on screen instruction of your BenQ device.

How can I use Miracast to cast my Windows screen to a BenQ device?

You need to connect your Windows device to the BenQ device before projecting your screen via Miracast. Follow the below steps, which cover connecting to projecting.
1. Connect to all devices to the same wireless network.
2. Press the Miracast icon in the control window on the IFP.
3. On your Windows PC, navigate to Start -> Settings -> Devices -> Connected Devices.
4. Click on ‘Add a Device’ and wait for the adapter to appear on the list. Select the display device shown as "InstaShare2xxx" (the full name shown on the main page of the projection device).
5. After connecting successfully, press Windows key + P on your keyboard.
6. You will be presented with options on the right of the screen to cast your screen if Miracast is supported.
7. Select Duplicate to start sharing your screen on the projection device.

How do I connect and start using DMS local?

The DMS Local software allows you to remotely control/monitor your displays via LAN. It’s an effective way to lower TCO (total cost of ownership) and energy consumption for your operation. This video will guide you to connect and start using DMS Local.
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How can I set up the touch function in extended display mode?

Please refer to the video below for detailed instructions for how to set up touch functionality in extended display mode.
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Will BenQ continue updating its smart boards running end-of-life Android versions?

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How to display content from an iPhone or iPad?

How to install InstaShare2 without the virtual sound driver?

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Specification

Is there any minimum bandwidth requirement when using AMS to access cloud storage?

There's no minimum bandwidth requirement for accessing cloud storage via AMS.

Is there any minimum bandwidth or maximum participant requirement for interacting with hosts on EZwrite Cloud Whiteboard?

There isn't any minimum bandwidth requirement for interacting with hosts on EZwrite Cloud Whiteboard, but do note a maximum of 32 participants is supported.

Further Query

Is there any minimum bandwidth requirement when using AMS to access cloud storage?

There's no minimum bandwidth requirement for accessing cloud storage via AMS.

Is there any minimum bandwidth or maximum participant requirement for interacting with hosts on EZwrite Cloud Whiteboard?

There isn't any minimum bandwidth requirement for interacting with hosts on EZwrite Cloud Whiteboard, but do note a maximum of 32 participants is supported.

Why does the device screen turn black when Netflix video is played through InstaShare or HDMI connection from a laptop or Macbook?

This problem is related to HDCP (High-Bandwidth Digital Content Protection) issues.
Netflix does not allow video content to be played though external monitors.
Therefore users won’t be able to view video content via external displays through HDMI or InstaShare mirroring.
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Why does it turn to full screen automatically when I select InstaShare "2-Split Screen" or "4-Split Screen" to play YouTube video with an iPhone?

When YouTube video is played through an iPhone, it will turn to full screen automatically, this is a known behavior for iOS devices.

Why does my interactive flat panel (IFP) show white stripes onscreen or crash repeatedly when I try to enable iMirror via InstaShare from my iPhone or iPad?

The issue typically occurs due to an out of date iOS version on your iPhone or iPad. Make sure your device runs the latest version of iOS available. For iOS 12 and later, you need to use InstaShare app version 1.5.0 or later to resolve striping and crash issues.

Why can't I pair my IAM (Identity and Access Management) account with AMS (Account Management System), DMS (Device Management Solution), or X-Sign Broadcast?

Currently, AMS, DMS, and X-Sign Broadcast may all only be paired to one unified IAM admin account. If different IAM admin accounts are used, pairing will fail. For example, if DMS is paired already to an IAM account, you won't be able to pair AMS or X-Sign Broadcast with a new IAM account unless other BenQ services (EX: DMS) are deleted. In essence, AMS, DMS, and X-Sign go together with one IAM account and all need to be unpaired to switch IAM account association. If you would like to pair software with a new IAM account, please delete the devices in associated BenQ services (DMS, AMS, Broadcast) from the corresponding web site. If other BenQ services are deleted but still encounter a pairing issue, please record the MAC address and contact your local BenQ service center for further assistance.

Why can't I set up an email account on the unit using my personal Gmail address?

Most likely the app used has been tagged as not secure by Gmail and is therefore blocked. Please follow the steps below to lower Gmail's security level, as most product-bundled apps don't support new Gmail authentication requirements. This does not mean the app presents a security risk.
Go to Google Account > Security > Less secure app access > Change it to ""ON"" to lower security level.

Why can't my device be bound to another admin account and is still showing as bound to the previous admin account?

(1) Login to your AMS Web using the admin account, then find the IFP and remove it.
(2) Login to your DMS Cloud with the admin account, then find the IFP and remove it.
(3) Do a factory reset on the IFP.
(4) Re-bind the IFP with the DMS Client app.
(5) Add the IFP to the AMS service again.
(6) Enable the AMS service on the IFP.

What should I do if I added my IFP to the X-Sign broadcast again but X-Sign Broadcast had already been bound?

(1) Log in to X-Sign broadcast with your admin account and find the IFP to update it to the latest version (V2.3).
(2) Delete the duplicate IFP that shows as online.
(3) The offline IFP will go online and take effect, and the cross-service binding mechanism will activate as well.

Why is my device still showing as "offline" after updating to X-Sign Broadcast V2.3?

(1) Log in to X-Sign Broadcast with your admin account and find the IFP then remove it.
(2) Log in to DMS Cloud with your admin account, find the IFP and remove it.
(3) Re-bind the IFP with the DMS Client app.

Why can't YouTube video be played on Broadcast?

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Why can't I use the YouTube apk to watch videos anymore?