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PointWrite™ PW40U Touch Module
Inspiration, Collaboration with BenQ Interactive Touch Technology
Application
Can I control the BenQ projector with a remote control designed by other manufacturers?
Yes. When setting the remote control, please input the [custom code + IR code] or [IR code + custom code] based on the instruction on the remote control.
The custom code for BenQ is 0X30. For IR code, please refer to the user manual.
Learn more
Which reminder messages will stop being displayed after "Reminder Message" is switched off?
After "Reminder Message" option is switched off in OSD, the following messages will stop being displayed:
- All signal searching…
- No signal
- (Source) Source searching…
- (Source) Source detected
- Auto adjusting…
- Signal status(Source information menu)
- ECO BLANK/No source detected
- Out of range
- Best resolution
Learn more
- All signal searching…
- No signal
- (Source) Source searching…
- (Source) Source detected
- Auto adjusting…
- Signal status(Source information menu)
- ECO BLANK/No source detected
- Out of range
- Best resolution
Learn more
Can PointWrite be applied on 3 sets of projector side by side to create one larger screen?
PointWrite could only support 2 sets of projector and 2 pcs of camera module side by side. PointWrite does not support the 3rd projector and camera module.
Learn more
Is it ok to use external power supply for PointWrite-PW40U? If yes, what is the spec. of the power adaptor?
Yes, and the power supply rating should be 5V, 500 mA.
Learn more
Why does PointWrite-PW40U disconnect intermittently with 5 meter USB cable?
Lacking of power from USB port may cause disconnection issue. The power supply required from USB port is 5V 500mA. Please try to add external DC 5 V to USB cable.
Learn more
Why is the cursor shivering when projecting to a white board?
If sun's ray reflection by whiteboard enters to the camera module or direct sun's ray on the screen may cause shivering. It is suggested to contact white board dealer to add an anti-reflection film to the whiter board which will improve the issue significantly.
Learn more
How to change the lamp and reset the lamp timer?
Please refer to the below video for instructions on how to replace a projector lamp and reset the lamp life timer on BenQ projectors.
Learn more
How do I mute the projector?
The projector can be muted using one of the following settings -
1. OSD > System setup > audio settings > mute
2.. Mute key on remote
The mute function will reset to default (Off) when the projector is restarted, which means audio will be on.
Therefore, if you wish to mute the projector permanently, please turn the audio volume down to 0. Volume levels do not reset for power cycles or restarts.
1. OSD > System setup > audio settings > mute
2.. Mute key on remote
The mute function will reset to default (Off) when the projector is restarted, which means audio will be on.
Therefore, if you wish to mute the projector permanently, please turn the audio volume down to 0. Volume levels do not reset for power cycles or restarts.
Does the projector support change slides on PowerPoint using a remote which emulates page up and page down commands for both Windows PC and MacOS?
This function is only working with Windows PC/Laptop which is designed with and has PgUP and PgDn keys. HDMI (designed with MHL function) and USB Mini-B connection are required from the projector to your Windows PC/Laptop.
Learn more
How do I clean my projector lens?
It is normal to have some dust on the lens surface.
Please refer to the below video for a guide to cleaning your projector's lens.
Learn more
Specification
Why can't PointWrite driver be activated after installation?
The PointWrite driver will not be activated until it detects the camera module. After installing PointWrite driver, do not activate it until a camera module is connected to the computer. After the camera module is detected, PointWrite driver will be activated.
Learn more
Which types of BenQ projectors require a power cycling process?
For BenQ projectors designed for general home entertainment and business use, we recommend powering off the projector for 2-3 minutes after every 12 hours of constant use for longer lasting reliability and maximized projector lifespan.
BenQ professional projectors designed with corresponding industrial standards can be used continuously for more than 12 hours and do not require a power cycling process as our home and general-use business projectors do.
If you have any questions, please contact your local BenQ customer care team for further assistance. Thank you.
Learn more
Can PointWrite module be applied to 3 sets of projectors side by side to create one larger screen?
No. PointWrite module supports 2 sets of projectors side by side at most.
The Wired remote port is used to connect to a wired remote control. What is the maximum distance supported by the wired remote control?
The maximum distance supported by the wired remote control is 10 meters.
Learn moreFurther Query
My remote control is not working. What can be done to fix it?
Please follow below steps for troubleshooting:
(1) Check if the remote receiver is turned off by accident in OSD. It should be turned to Front/Top/Front+Top.
(2) Check if the batteries are out of power. Replace both of the batteries with new ones.
(3) Make sure you are not too far away from the projector. Stand within 7 meters from the projector.
(4) Remove the obstacles between the remote control and projector.
For demo, please refer to the tutorial video Learn more
(1) Check if the remote receiver is turned off by accident in OSD. It should be turned to Front/Top/Front+Top.
(2) Check if the batteries are out of power. Replace both of the batteries with new ones.
(3) Make sure you are not too far away from the projector. Stand within 7 meters from the projector.
(4) Remove the obstacles between the remote control and projector.
For demo, please refer to the tutorial video Learn more
PointWrite-PW40U auto calibration is failed, how to fix this problem?
1. Check the alignment view: Check the projection pattern is well included from the camera view.
2. Check the environment: If there is ambient bright shining directly to the screen, please use manual calibration to calibrate.
3. Check if the resolution is the same at PC and projector's side.
Learn more
Why is the cursor projected on a white board shivering?
Both the reflected sunlight that enters the camera module and the direct sunlight on the white board may cause the cursor to look shivering. It is suggested to contact white board dealers to add an anti-reflection film to the white board. The issue will be improved significantly.
Why can't PointWrite driver be activated after installation?
The PointWrite driver will not be activated until it detects the camera module. After installing PointWrite driver, do not activate it until a camera module is connected to the computer. After the camera module is detected, PointWrite driver will be activated.
3D is not working or getting lost sync on my projector. How can I fix it?
Please check the following settings to correct this issue.
1. If the source gives the correct 3D information to the projector, the projector will switch to 3D automatically.
If your source is from PC or steaming content, please select the correct 3D format via OSD Display > 3D > 3D mode.
2. Check the user manual and make sure that the resolution of your content supports 3D.
3. Press the DLP Link button on your 3D glasses to resync the projector and 3D glasses.
4. Please try to change the HDMI EDID setting to Standard.
5. Make sure that no other Projectors are sending DLP Link signals in the same room.
6. Watching in a relatively dark environment to avoid being influenced by other light sources.
7. Check the battery level on your DLP 3D Glasses
8. Adjust the watching distance and screen size within a normal range(Specs)
9. Stay in a fixed position, and try not to move too far/quickly on your head/3D glasses.
10. Try to adjust a colorful setting on the projector and avoid external light direct to your 3D glasses/screen.
11. If it's still not working, the issue might be caused by Hardware margin. You can switch to another projector or 3D glasses for a try.
Why can't PointWrite driver be activated after installation?
The PointWrite driver will not be activated until it detects the camera module. After installing PointWrite driver, do not activate it until a camera module is connected to the computer. After the camera module is detected, PointWrite driver will be activated.
Learn more
Which types of BenQ projectors require a power cycling process?
For BenQ projectors designed for general home entertainment and business use, we recommend powering off the projector for 2-3 minutes after every 12 hours of constant use for longer lasting reliability and maximized projector lifespan.
BenQ professional projectors designed with corresponding industrial standards can be used continuously for more than 12 hours and do not require a power cycling process as our home and general-use business projectors do.
If you have any questions, please contact your local BenQ customer care team for further assistance. Thank you.
Learn more
Can PointWrite module be applied to 3 sets of projectors side by side to create one larger screen?
No. PointWrite module supports 2 sets of projectors side by side at most.
The Wired remote port is used to connect to a wired remote control. What is the maximum distance supported by the wired remote control?
The maximum distance supported by the wired remote control is 10 meters.
Learn more
Can I control the BenQ projector with a remote control designed by other manufacturers?
Yes. When setting the remote control, please input the [custom code + IR code] or [IR code + custom code] based on the instruction on the remote control.
The custom code for BenQ is 0X30. For IR code, please refer to the user manual.
Learn more
Which reminder messages will stop being displayed after "Reminder Message" is switched off?
After "Reminder Message" option is switched off in OSD, the following messages will stop being displayed:
- All signal searching…
- No signal
- (Source) Source searching…
- (Source) Source detected
- Auto adjusting…
- Signal status(Source information menu)
- ECO BLANK/No source detected
- Out of range
- Best resolution
Learn more
- All signal searching…
- No signal
- (Source) Source searching…
- (Source) Source detected
- Auto adjusting…
- Signal status(Source information menu)
- ECO BLANK/No source detected
- Out of range
- Best resolution
Learn more
Can PointWrite be applied on 3 sets of projector side by side to create one larger screen?
PointWrite could only support 2 sets of projector and 2 pcs of camera module side by side. PointWrite does not support the 3rd projector and camera module.
Learn more
Is it ok to use external power supply for PointWrite-PW40U? If yes, what is the spec. of the power adaptor?
Yes, and the power supply rating should be 5V, 500 mA.
Learn more
Why does PointWrite-PW40U disconnect intermittently with 5 meter USB cable?
Lacking of power from USB port may cause disconnection issue. The power supply required from USB port is 5V 500mA. Please try to add external DC 5 V to USB cable.
Learn more
Why is the cursor shivering when projecting to a white board?
If sun's ray reflection by whiteboard enters to the camera module or direct sun's ray on the screen may cause shivering. It is suggested to contact white board dealer to add an anti-reflection film to the whiter board which will improve the issue significantly.
Learn more
How to change the lamp and reset the lamp timer?
Please refer to the below video for instructions on how to replace a projector lamp and reset the lamp life timer on BenQ projectors.
Learn more
How do I mute the projector?
The projector can be muted using one of the following settings -
1. OSD > System setup > audio settings > mute
2.. Mute key on remote
The mute function will reset to default (Off) when the projector is restarted, which means audio will be on.
Therefore, if you wish to mute the projector permanently, please turn the audio volume down to 0. Volume levels do not reset for power cycles or restarts.
1. OSD > System setup > audio settings > mute
2.. Mute key on remote
The mute function will reset to default (Off) when the projector is restarted, which means audio will be on.
Therefore, if you wish to mute the projector permanently, please turn the audio volume down to 0. Volume levels do not reset for power cycles or restarts.
Does the projector support change slides on PowerPoint using a remote which emulates page up and page down commands for both Windows PC and MacOS?
This function is only working with Windows PC/Laptop which is designed with and has PgUP and PgDn keys. HDMI (designed with MHL function) and USB Mini-B connection are required from the projector to your Windows PC/Laptop.
Learn more
How do I clean my projector lens?
It is normal to have some dust on the lens surface.
Please refer to the below video for a guide to cleaning your projector's lens.
Learn more
