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請完成以下故障排除步驟。
(1) 確保投影機支持輸出解析度
(2) 確保使用 HDMI 2.0/2.1 電纜。嘗試使用不同的電纜進行測試。
(3) 確保 OSD 設置正確。
- HDMI EDID 設置為增強
- 啟用 4K 升級以將所有輸入升級到 4K 解析度
(4)請將信號源與投影機直接連接,繞過AVR等其他設備
(5) 要支持 4K 流媒體,請確保有線或 Wi-Fi 頻寬在 25Mbps 以上
如果投影機仍然無法顯示 4K,請嘗試將信號源連接到其他 4K 顯示器或將投影機連接到其他 4K 信號源,以檢查問題是否仍然存在。 如果其他 4K 顯示器工作正常,請聯繫 BenQ 服務中心尋求進一步幫助。