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1. 從顯示器上拔下所有 USB 設備,除了 USB-C 電纜或 USB 上行電纜(USB Type-A 到 Type-B 電纜)以及連接到電腦和顯示器的校準器之外。
2. 解除安裝目前版本的 PMU 和所有其他校準程序。
3. 如果您的作業系統是 Windows,請參考下圖並刪除 FTDI 驅動程式。
4. 從BenQ官網下載最新版本的 PMU 並重新安裝程序
5. 關鍵步驟:安裝 PMU 時,直接將 USB-C 或 USB 上行線(USB Type-A 轉 Type-B 線)連接到顯示器和您的計算機。在繼續之前確保所有驅動程式均已正確安裝。
6. 重新啟動電腦並開啟PMU 檢查軟體是否運作。
7. 如果錯誤訊息仍然存在,請拔下並重新插入 USB 上行電纜(USB Type-A 至 Type-B 連接線)或更換新電纜。
8. 如果錯誤仍然存在且您的作業系統是 Windows,請依照步驟 3 解除安裝 FTDI 驅動程式並重新安裝。您可以從明基官方網站下載。
如果問題仍然存在,請聯絡您當地的 BenQ 服務中心。
適用產品型號
專業螢幕軟體 Palette Master Ultimate (PMU) 校色軟體, SW270C , SW271C, SW272Q, SW272U, SW321C , SW242Q