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請依以下兩種方式的操作步驟逐一確認 :
方式一
(1) 前往 Netflix 設定頁面 >> 點選 "說明與支援"。
(2) 點選 "檢查網路" 以確認網速。建議觀看 Netflix 4K 影片時,網速應高於 25 Mbps,並確保網速穩定 。
(3) 點選 "重新載入 Netflix"。
(4) 於大型液晶與網路數據機電源重新插拔後,再次確認問題是否解決。
若問題仍存在,請再使用下列方式步驟進行排除
方式二
1.進入Netflix應用程式
(1.1).設定 > 應用程式 > Netflix
(1.2).強制停止 > 確定
(1.3).清除資料 > 確定
2.更新Netflix
(2.1).進入Google Play Store
(2.2)[影視] > Netflix > 更新
3.重新登入Netflix
(3.1)至首頁開啟Netflix
(3.2)登入帳號
(3.3)播放已正常
若問題仍存在,請透過以下管道由BenQ客服人員協助您
適用產品型號
E65-720, E55-720, E50-720, E43-720, E40-520