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若您將筆記型電腦與 DP1310 連接後,發生僅顯示一個螢幕,或三個螢幕皆無法顯示,可能的原因在於連接方式、筆電、驅動程式與連接線材:
請確保您已將 DP1310 開機(長按前側按鈕 3 秒鐘)
請確定您的連接方式正確,詳細連接方式請參考下圖,或是 DP1310 的 How-to 影片。
請確認筆記型電腦的 USB-C 接口支援 DisplayPort Alt Mode (DP Alt Mode) 或嘗試另一台支援 DisplayPort Alt Mode 的筆電。
本產品需要下載 DisplayLink 驅動程式(https://benqurl.biz/dock-driver),請確保您的筆記型電腦已正確下載並安裝最新版的驅動程式。
線材的品質與耗損程度極有可能影響顯示的效果。請確保您使用盒附的 USB-C 線材以及 HDMI 2.1 線材,或嘗試更換您的 HDMI & DisplayPort 線材來解決顯示問題。
若您已經嘗試上述所有方法仍無法解決問題,請聯繫 BenQ 客服讓我們為您提供更進一步的服務。與我們聯繫時,請向我們說明您已經嘗試過的方法與步驟,讓我們可以更快的為您提供服務。
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