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DP1310 的前側 USB-C 接口可提供手機或平板裝置充電,功率最高可達 PD 36W ; 後側的 USB-C 接口可提供筆記型電腦充電,功率最高可達 PD 100W。
若發生充電異常問題,可能的原因在於充電裝置與充電線、筆記型電腦、DP1310:
1. 請重新插拔充電裝置確保無接觸不良問題
2. 請確認在不使用 DP1310 的狀況下,該充電裝置仍可正常充電
3. 更換不同的支援 PD 的 USB-C 充電傳輸線,確認是否為充電傳輸線問題
請確認筆記型電腦的 USB-C 接口支援充電功能。
請先確認 DP1310 處於開機狀態(產品前側 LED 燈亮起)。若產品處於開機狀態仍無法充電,請將 DP1310 關機,並切斷電源變壓器與 DP1310 的連接 ; 接著重新連接電源變壓器並重新將 DP1310 開機,確認是否還存在充電異常問題。
若您已經嘗試上述所有方法仍無法解決問題,請聯繫 BenQ 客服讓我們為您提供更進一步的服務。與我們聯繫時,請向我們說明您已經嘗試過的方法與步驟,讓我們可以更快的為您提供服務。
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