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當您發現擴充座無法為您的筆電充電,或是僅提供慢速充電,可能的原因在於變壓器與電源線、操作方式、筆記型電腦:
DP1310 配有高達 180W 的變壓器,使用其他廠牌變壓器可能無法完整發揮 DP1310 的充電能力且容易造成接口無法運作,請使用盒附的變壓器與電源線,並將電源線連接至電源插座。
請長壓產品前側的圓形按鈕 3 秒來將 DP1310 通電開啟(產品前側 LED 會亮起),以便為您的筆記型電腦充電。
並非所有筆記型電腦上的 USB-C 接口都支援充電,請確認您的筆記型電腦支援 USB-C 充電(支援 PD 協議)。若您的筆記型電腦配有多個 USB-C 接口,請確認哪些接口配有 PD 功能。
若您已經嘗試上述所有方法仍無法解決問題,請聯繫 BenQ 客服讓我們為您提供更進一步的服務。與我們聯繫時,請向我們說明您已經嘗試過的方法與步驟,讓我們可以更快的為您提供服務。
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