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How can I change my BenQ cookie settings?

Page updated: May 2020

Some essential features on BenQ sites just won’t work without cookies. And having other cookies switched off can seriously affect the way you’ll be able to enjoy our services.

Please check your cookie settings below and turn on any cookies you’re happy with.

“Strictly necessary” cookies can’t be turned off. But Functional and Performance cookies can be turned on or off below. You can learn more about cookies and what they do on our other pages.

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    Performance cookies and advertising cookies

    Performance cookies

    These cookies help to improve the performance of BenQ. If you want to opt-out of advertising cookies, you have to turn-off performance cookies. We also use Google Analytics, SessionCam and Hotjar to track activity and performance on the BenQ website. You can control the information provided to Google, SessionCam and Hotjar.  To opt out of certain ads provided by Google you can use any of the methods set forth here or using the Google Analytics opt out browser add-on here. To opt-out of SessionCam collecting data, you can disable tracking completely by following link：https://sessioncam.com/choose-not-to-be-recorded/. To opt-out of Hotjar collecting data, you can disable tracking completely by following link：https://www.hotjar.com/privacy/do-not-track/.

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    These cookies are used to track your activity on the BenQ website and other websites across the Internet, help measure the effectiveness of our advertising campaign and deliver advertisements that are more relevant to you and your interests. We use various advertising partners, including Amazon, Facebook, and Google. These cookies and other technologies capture data like your IP address, when you viewed the page or email, what device you were using and where you were. You can find out how to avoid them below.

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We use cookies and similar technologies to process personal information for the operation of our website, statistical analysis, and providing targeted advertising. We share information about your use of the site with our advertising partners who may further share it with additional parties. You may opt out of performance cookies here, and learn more about how we use cookies here” 

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3D is not working or getting lost sync on my projector. How can I fix it?

07-09-2024

Please check the following settings to correct this issue. 

  1. If the source gives the correct 3D information to the projector, the projector will switch to 3D automatically.
    If your source is from PC or steaming content, please select the correct 3D format via OSD Display > 3D > 3D mode.
  2. Check the user manual and make sure that the resolution of your content supports 3D.
  3. Press the DLP Link button on your 3D glasses to resync the projector and 3D glasses.
  4. Please try to change the HDMI EDID setting to Standard.
  5. Make sure that no other Projectors are sending DLP Link signals in the same room.
  6. Watching in a relatively dark environment to avoid being influenced by other light sources.
  7. Check the battery level on your DLP 3D Glasses
  8. Adjust the watching distance and screen size within a normal range(Specs)
  9. Stay in a fixed position, and try not to move too far/quickly on your head/3D glasses.
  10. Try to adjust a colorful setting on the projector and avoid external light direct to your 3D glasses/screen.
  11.  If it's still not working, the issue might be caused by Hardware margin. You can switch to another projector or 3D glasses for a try.

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