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How can I change my BenQ cookie settings?

Page updated: May 2020

Some essential features on BenQ sites just won’t work without cookies. And having other cookies switched off can seriously affect the way you’ll be able to enjoy our services.

Please check your cookie settings below and turn on any cookies you’re happy with.

“Strictly necessary” cookies can’t be turned off. But Functional and Performance cookies can be turned on or off below. You can learn more about cookies and what they do on our other pages.

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    Performance cookies

    These cookies help to improve the performance of BenQ. If you want to opt-out of advertising cookies, you have to turn-off performance cookies. We also use Google Analytics, SessionCam and Hotjar to track activity and performance on the BenQ website. You can control the information provided to Google, SessionCam and Hotjar.  To opt out of certain ads provided by Google you can use any of the methods set forth here or using the Google Analytics opt out browser add-on here. To opt-out of SessionCam collecting data, you can disable tracking completely by following link：https://sessioncam.com/choose-not-to-be-recorded/. To opt-out of Hotjar collecting data, you can disable tracking completely by following link：https://www.hotjar.com/privacy/do-not-track/.

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We use cookies and similar technologies to process personal information for the operation of our website, statistical analysis, and providing targeted advertising. We share information about your use of the site with our advertising partners who may further share it with additional parties. You may opt out of performance cookies here, and learn more about how we use cookies here” 

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Why cannot my BenQ monitor display appropriately via a USB-C(Type C) cable?

05-08-2023

1. Ensure your laptop's USB-C port supports DisplayPort Alt mode or
    Thunderbolt 3/4.

2. It is recommended to use the BenQ certified USB-C cable, which is attached
    to the BenQ product box 

3. If you prefer to use your own USB-C cable, ensure the purchased cable has
    the following features: power delivery and video/audio/data transfer
    functionality.

    • USB-C male to USB-C male

    • Support DisplayPort 1.2/1.4 display (DP alternative mode)

    • Support 4K resolution (3840x2160)

    • USB-IF certified

    • Support power delivery (You could purchase the corresponding cable
      supports 60W or 100W according to the power supply wattage of the
      monitor)

4. It is recommended to use a USB-C cable to connect the BenQ monitor and
    input source device directly.  NOT suggest using any 3rd party adaptor, USB
    docking, or converter between the monitor and input source device. 

5. When connecting a Mac device, try to plug the USB-C cable into another
    USB-C port of the Mac device. The output signal from the USB-C ports of
    the Mac device might be different. 

6. If the BenQ monitor doesn’t have a USB-C port but has a DisplayPort port, it
    is recommended to use one USB-C to DP cable to connect the BenQ monitor
    and the input source device directly.

7. When plugging in the USB-C cable to the monitor and an input source
    device, press the function keys on the monitor and switch the input source
    to the correct one: USB-C. (Not all BenQ monitors have the signal auto
    switch function.)

8. Try to reset your BenQ monitor
    Pressing the function key > Menu > System > Reset All > Yes 

9. Try upgrading the MacOS version on Mac devices or the graphic card driver
    version on Windows devices.

10. Try to reboot your input source device. 

11. Contact BenQ support for further assistance if the problem can’t be fixed.

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