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Page updated: May 2020

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There's no audio from the projector when I play video from a USB stick. What can I do to fix this?

06-12-2023

It is possible the audio codec of the video you're playing isn't supported by the projector, even though the file extension of the video appears valid.

Please follow the steps below to check whether the audio codec is supported.

1. Go to here to download and install the “MediaInfo” tool

2. Run “MediaInfo” and click “File”.

3. Click “Open” and select “File” to open the video you would like to check.

4. Check that the audio codec (highlighted in red) is listed in the table below.
    If it is not, that audio codec is not supported.

 

GV30 Codec

Item

File Extension

Codec

Description

Video

MPEG program stream (.mpg, .mpeg)

MPEG transport stream (.ts, .trp, .tp)

MP4 (.mp4, mov)

AVI (.avi)

MKV (.mkv)

ASF (.asf)

MPEG1/2

MPEG4

H.263

H.264

VC1

HEVC

Max. 1920 x 1080
@ 30fps

(only H.564 max. 1920 x 1080 @60fps)

Audio

WAV (.wav)

MP3 (.mp3)

MP4 (.m4a)

AAC (.aac)

FLAC (.flac)

MPEG1/2 L1, L2, L3

AAC-LC

LPCM

FLAC

5. To convert an unsupported audio codec to a supported one, please go to
    here
    

Applicable Models

GV30

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