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PointWrite™ PW30U Touch Module
Inspiration, Collaboration with BenQ Interactive Touch Technology
Application
Does the projector support change slides on PowerPoint using a remote which emulates page up and page down commands for both Windows PC and MacOS?
This function is only working with Windows PC/Laptop which is designed with and has PgUP and PgDn keys. HDMI (designed with MHL function) and USB Mini-B connection are required from the projector to your Windows PC/Laptop.
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How do I clean my projector lens?
It is normal to have some dust on the lens surface.
Please refer to the below video for a guide to cleaning your projector's lens.
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Specification
Why can't PointWrite driver be activated after installation?
The PointWrite driver will not be activated until it detects the camera module. After installing PointWrite driver, do not activate it until a camera module is connected to the computer. After the camera module is detected, PointWrite driver will be activated.
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Can PointWrite module be applied to 3 sets of projectors side by side to create one larger screen?
No. PointWrite module supports 2 sets of projectors side by side at most.
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How many pens does PointWrite support simultaneously?
PointWrite module supports up to 10 pens simultaneously.
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The Wired remote port is used to connect to a wired remote control. What is the maximum distance supported by the wired remote control?
The maximum distance supported by the wired remote control is 10 meters.
Learn moreFurther Query
Why can't PointWrite driver be activated after installation?
The PointWrite driver will not be activated until it detects the camera module. After installing PointWrite driver, do not activate it until a camera module is connected to the computer. After the camera module is detected, PointWrite driver will be activated.
Learn more
Can PointWrite module be applied to 3 sets of projectors side by side to create one larger screen?
No. PointWrite module supports 2 sets of projectors side by side at most.
Learn more
How many pens does PointWrite support simultaneously?
PointWrite module supports up to 10 pens simultaneously.
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The Wired remote port is used to connect to a wired remote control. What is the maximum distance supported by the wired remote control?
The maximum distance supported by the wired remote control is 10 meters.
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My remote control is not working. What can be done to fix it?
Please follow below steps for troubleshooting:
(1) Check if the remote receiver is turned off by accident in OSD. It should be turned to Front/Top/Front+Top.
(2) Check if the batteries are out of power. Replace both of the batteries with new ones.
(3) Make sure you are not too far away from the projector. Stand within 7 meters from the projector.
(4) Remove the obstacles between the remote control and projector.
For demo, please refer to the tutorial video Learn more
(1) Check if the remote receiver is turned off by accident in OSD. It should be turned to Front/Top/Front+Top.
(2) Check if the batteries are out of power. Replace both of the batteries with new ones.
(3) Make sure you are not too far away from the projector. Stand within 7 meters from the projector.
(4) Remove the obstacles between the remote control and projector.
For demo, please refer to the tutorial video Learn more
Why is the cursor projected on a white board shivering?
Both the reflected sunlight that enters the camera module and the direct sunlight on the white board may cause the cursor to look shivering. It is suggested to contact white board dealers to add an anti-reflection film to the white board. The issue will be improved significantly.
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Why can't PointWrite driver be activated after installation?
The PointWrite driver will not be activated until it detects the camera module. After installing PointWrite driver, do not activate it until a camera module is connected to the computer. After the camera module is detected, PointWrite driver will be activated.
Learn more
3D is not working or getting lost sync on my projector. How can I fix it?
Please check the following settings to correct this issue.
- If the source gives the correct 3D information to the projector, the projector will switch to 3D automatically.
If your source is from PC or steaming content, please select the correct 3D format via OSD Display > 3D > 3D mode. - Check the user manual and make sure that the resolution of your content supports 3D.
- Press the DLP Link button on your 3D glasses to resync the projector and 3D glasses.
- Please try to change the HDMI EDID setting to Standard.
- Make sure that no other Projectors are sending DLP Link signals in the same room.
- Watching in a relatively dark environment to avoid being influenced by other light sources.
- Check the battery level on your DLP 3D Glasses
- Adjust the watching distance and screen size within a normal range(Specs)
- Stay in a fixed position, and try not to move too far/quickly on your head/3D glasses.
- Try to adjust a colorful setting on the projector and avoid external light direct to your 3D glasses/screen.
- If it's still not working, the issue might be caused by Hardware margin. You can switch to another projector or 3D glasses for a try.
Does the projector support change slides on PowerPoint using a remote which emulates page up and page down commands for both Windows PC and MacOS?
This function is only working with Windows PC/Laptop which is designed with and has PgUP and PgDn keys. HDMI (designed with MHL function) and USB Mini-B connection are required from the projector to your Windows PC/Laptop.
Learn more
How do I clean my projector lens?
It is normal to have some dust on the lens surface.
Please refer to the below video for a guide to cleaning your projector's lens.
Learn more
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