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MX731 4000lms XGA Meeting Room
High Brightness Projector for Seamless Corporate Integration
Application
Could I connect my iPhone to MHL port of projector to project documents, photos, videos and any other contents in iPhone to screen by mirroring?
iPhone does not support MHL. Nevertheless, Our projector combines MHL & HDMI in the same port. You still could project the contents in iPhone via HDMI without problem.
Learn more
Could projector support other RF Dongle?
Projector supports BenQ WDRT8192 wireless dongle only. Please do not use other brands of RF Dongle.
Learn more
Could USB reader support HDD?
No, the USB reader could not support HDD.
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May I hot plug wireless dongle? Hot plug means to plug or unplug the wireless dongle when projector is powered on.
No, projector does not support "Hot plugging" and may impact the network function. If projector operates abnormally after hot plugging, please re-boot the projector.
Learn more
May I know the storage limit on the USB flash drive?
The storage limit on the USB flash drive is 64GB.
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May I use USB reader to charge my cell phone or portable device?
Sorry, the USB reader could not be used as charger.
Learn more
Why does projector not turn on successfully via LAN?
Please check if you follow the steps of network standby setting mentioned in user manual especially below two steps. Monitor out or audio pass through need to be activated is due to that more power are required by projector's Lan IC.
(1) Set "Network standby" to "ON"
(2) Set "Monitor out" or "Audio Pass Through" to "on" Learn more
(1) Set "Network standby" to "ON"
(2) Set "Monitor out" or "Audio Pass Through" to "on" Learn more
Why is corner fit greyed out in OSD?
The function is not available when there is no input signal. If you wish to use this function when there is no input signal, please active Test Pattern first. (OSD> Display> Test Pattern)
Learn more
Why projector could not wake on Lan?
Projector will initiate a self-security mechanism from full power stand-by mode to low power stand-by mode when the environment temperature is over 40 degrees. As a result, the projector's "Wake On LAN" function will be limited. Please manually turn on the projector.
Learn more
Does the projector support change slides on PowerPoint using a remote which emulates page up and page down commands for both Windows PC and MacOS?
This function is only working with Windows PC/Laptop which is designed with and has PgUP and PgDn keys. HDMI (designed with MHL function) and USB Mini-B connection are required from the projector to your Windows PC/Laptop.
Learn more
How do I clean my projector lens?
It is normal to have some dust on the lens surface.
Please refer to the below video for a guide to cleaning your projector's lens.
Learn more
Specification
The Wired remote port is used to connect to a wired remote control. What is the maximum distance supported by the wired remote control?
The maximum distance supported by the wired remote control is 10 meters.
Learn moreExplanation
What could "Corner Fit" do for me?
Corner Fit is a flexible and convenient way to correct picture dimensions by adjusting each corner of an image independently.
Learn more
Further Query
The Wired remote port is used to connect to a wired remote control. What is the maximum distance supported by the wired remote control?
The maximum distance supported by the wired remote control is 10 meters.
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My remote control is not working. What can be done to fix it?
Please follow below steps for troubleshooting:
(1) Check if the remote receiver is turned off by accident in OSD. It should be turned to Front/Top/Front+Top.
(2) Check if the batteries are out of power. Replace both of the batteries with new ones.
(3) Make sure you are not too far away from the projector. Stand within 7 meters from the projector.
(4) Remove the obstacles between the remote control and projector.
For demo, please refer to the tutorial video Learn more
(1) Check if the remote receiver is turned off by accident in OSD. It should be turned to Front/Top/Front+Top.
(2) Check if the batteries are out of power. Replace both of the batteries with new ones.
(3) Make sure you are not too far away from the projector. Stand within 7 meters from the projector.
(4) Remove the obstacles between the remote control and projector.
For demo, please refer to the tutorial video Learn more
As Abobe Flash support ends at the end of Dec 2020, the Crestron network interface will no longer work after that. Is there any solution for this?
As Adobe will no longer support Flash Player after December 31 2020, access to Flash Player will be removed from all browsers gradually, including Internet Explorer and Google Chrome. As a result, the Crestron RoomView service from BenQ, which is Flash-based, will also be discontinued. BenQ suggests using the following alternatives to manage and monitor multiple projectors.
1. Crestron RoomView Express: this software can be downloaded from Crestron’s official website.
https://www.crestron.com/resources/get-roomview
2. BenQ DMS Local: this software can be downloaded from the official BenQ website. Please reach out to BenQ service for further assistance with installation if needed.
https://www.benq.com/en-us/business/projector/dms-local.html
Learn more
3D is not working or getting lost sync on my projector. How can I fix it?
Please check the following settings to correct this issue.
- If the source gives the correct 3D information to the projector, the projector will switch to 3D automatically.
If your source is from PC or steaming content, please select the correct 3D format via OSD Display > 3D > 3D mode. - Check the user manual and make sure that the resolution of your content supports 3D.
- Press the DLP Link button on your 3D glasses to resync the projector and 3D glasses.
- Please try to change the HDMI EDID setting to Standard.
- Make sure that no other Projectors are sending DLP Link signals in the same room.
- Watching in a relatively dark environment to avoid being influenced by other light sources.
- Check the battery level on your DLP 3D Glasses
- Adjust the watching distance and screen size within a normal range(Specs)
- Stay in a fixed position, and try not to move too far/quickly on your head/3D glasses.
- Try to adjust a colorful setting on the projector and avoid external light direct to your 3D glasses/screen.
- If it's still not working, the issue might be caused by Hardware margin. You can switch to another projector or 3D glasses for a try.
What could "Corner Fit" do for me?
Corner Fit is a flexible and convenient way to correct picture dimensions by adjusting each corner of an image independently.
Learn more
Could I connect my iPhone to MHL port of projector to project documents, photos, videos and any other contents in iPhone to screen by mirroring?
iPhone does not support MHL. Nevertheless, Our projector combines MHL & HDMI in the same port. You still could project the contents in iPhone via HDMI without problem.
Learn more
Could projector support other RF Dongle?
Projector supports BenQ WDRT8192 wireless dongle only. Please do not use other brands of RF Dongle.
Learn more
Could USB reader support HDD?
No, the USB reader could not support HDD.
Learn more
May I hot plug wireless dongle? Hot plug means to plug or unplug the wireless dongle when projector is powered on.
No, projector does not support "Hot plugging" and may impact the network function. If projector operates abnormally after hot plugging, please re-boot the projector.
Learn more
May I know the storage limit on the USB flash drive?
The storage limit on the USB flash drive is 64GB.
Learn more
May I use USB reader to charge my cell phone or portable device?
Sorry, the USB reader could not be used as charger.
Learn more
Why does projector not turn on successfully via LAN?
Please check if you follow the steps of network standby setting mentioned in user manual especially below two steps. Monitor out or audio pass through need to be activated is due to that more power are required by projector's Lan IC.
(1) Set "Network standby" to "ON"
(2) Set "Monitor out" or "Audio Pass Through" to "on" Learn more
(1) Set "Network standby" to "ON"
(2) Set "Monitor out" or "Audio Pass Through" to "on" Learn more
Why is corner fit greyed out in OSD?
The function is not available when there is no input signal. If you wish to use this function when there is no input signal, please active Test Pattern first. (OSD> Display> Test Pattern)
Learn more
Why projector could not wake on Lan?
Projector will initiate a self-security mechanism from full power stand-by mode to low power stand-by mode when the environment temperature is over 40 degrees. As a result, the projector's "Wake On LAN" function will be limited. Please manually turn on the projector.
Learn more
Does the projector support change slides on PowerPoint using a remote which emulates page up and page down commands for both Windows PC and MacOS?
This function is only working with Windows PC/Laptop which is designed with and has PgUP and PgDn keys. HDMI (designed with MHL function) and USB Mini-B connection are required from the projector to your Windows PC/Laptop.
Learn more
How do I clean my projector lens?
It is normal to have some dust on the lens surface.
Please refer to the below video for a guide to cleaning your projector's lens.
Learn more
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