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EW800ST 3300lms WXGA Education
High Resolution & High Brightness Smart Projector For Blended Learning
Application
How can I manage screen mirroring authority on my projector?
Follow the below steps to manage screen mirroring authority on your projector.
Step 1 Go to BenQ Suggest
How to manual upgrade android firmware on Smart projector?
Please refer to the step-by-step video tutorial for updating firmware via a USB disk.
Learn more
How can I do screen-mirroring on a smart projector?
Please refer to the below video for information on smart projector screen-mirroring with a range of devices:
Learn more
Does the projector support change slides on PowerPoint using a remote which emulates page up and page down commands for both Windows PC and MacOS?
This function is only working with Windows PC/Laptop which is designed with and has PgUP and PgDn keys. HDMI (designed with MHL function) and USB Mini-B connection are required from the projector to your Windows PC/Laptop.
Learn more
How can I change the projector's name?
Please follow the steps below to check and change the projector's name:
1. Connect to the internet
2. Log in to your AMS account
3. Go to "Settings"
4. Select "About"
5. Click "Projector Information"
6. Select "Device Name" to change projector name
Learn more
No audio from my Bluetooth speaker when it is connected to my projector for video from HDMI wire. How can I fix it?
It's suggested to connect the Bluetooth speaker to your video source device for audio output.
The Bluetooth function of BenQ smart business projectors is built into the Android operating system, which uses hardware separate from other input sources like HDMI or D-Sub. Thus, the Bluetooth function is only available when using the projector’s built-in Android OS or BenQ launcher as the input source. In other words, due to the current hardware design, we can't transmit audio using HDMI or D-Sub to external Bluetooth speakers. If you have any further questions, please contact your local customer care team for more assistance.
How do I clean my projector lens?
It is normal to have some dust on the lens surface.
Please refer to the below video for a guide to cleaning your projector's lens.
Learn more
Can I disable AMS service?
Yes. Follow the below steps to disable AMS service.
- Please log in to your AMS administrator account, Select device information in the account menu, Select "UNBIND"
- Go to settings> AMS Service and set to "Off"
Specification
The Wired remote port is used to connect to a wired remote control. What is the maximum distance supported by the wired remote control?
The maximum distance supported by the wired remote control is 10 meters.
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Under what circumstances can I use HID devices (e.g. Mouse/Keyboard) on my projector?
You can connect the USB mouse to the projector's USB-1 or USB-2 port and use it only when selecting BenQ Launcher as the source amongst the source list.
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Can I use wireless projection when the signal source is HDMI or PC/YPbPr?
You can only use wireless projection if you select BenQ Launcher as the source.
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Can I install a third-party app on my projector?
Yes, you can install a third-party app from a USB Flash drive, but it' s not recommended as we cannot guarantee its compatibility with the projector.
Additionally, some apps require Google service (e.g. Skype), and therefore cannot run on the projector.
Further Query
The Wired remote port is used to connect to a wired remote control. What is the maximum distance supported by the wired remote control?
The maximum distance supported by the wired remote control is 10 meters.
Learn more
Under what circumstances can I use HID devices (e.g. Mouse/Keyboard) on my projector?
You can connect the USB mouse to the projector's USB-1 or USB-2 port and use it only when selecting BenQ Launcher as the source amongst the source list.
Learn more
Can I use wireless projection when the signal source is HDMI or PC/YPbPr?
You can only use wireless projection if you select BenQ Launcher as the source.
Learn more
Can I install a third-party app on my projector?
Yes, you can install a third-party app from a USB Flash drive, but it' s not recommended as we cannot guarantee its compatibility with the projector.
Additionally, some apps require Google service (e.g. Skype), and therefore cannot run on the projector.
My remote control is not working. What can be done to fix it?
Please follow below steps for troubleshooting:
(1) Check if the remote receiver is turned off by accident in OSD. It should be turned to Front/Top/Front+Top.
(2) Check if the batteries are out of power. Replace both of the batteries with new ones.
(3) Make sure you are not too far away from the projector. Stand within 7 meters from the projector.
(4) Remove the obstacles between the remote control and projector.
For demo, please refer to the tutorial video Learn more
(1) Check if the remote receiver is turned off by accident in OSD. It should be turned to Front/Top/Front+Top.
(2) Check if the batteries are out of power. Replace both of the batteries with new ones.
(3) Make sure you are not too far away from the projector. Stand within 7 meters from the projector.
(4) Remove the obstacles between the remote control and projector.
For demo, please refer to the tutorial video Learn more
Why can't I project wirelessly?
Please check the following:
(1) If the wireless dongle correctly installed.
(2) Before you project wirelessly via the projector, you must first connect the projector to a wireless network to activate the wireless function. Learn more
(1) If the wireless dongle correctly installed.
(2) Before you project wirelessly via the projector, you must first connect the projector to a wireless network to activate the wireless function. Learn more
After enabling Hot Spot mode on the projector, wireless projection from Android-based Google Cast or Windows stopped working. What can I do to fix it?
"The projector needs to connect to a wireless network via a router or Wi-Fi mode to support Google Cast and Windows-based wireless projection. Once properly connected to a wireless network, got back to Hot Spot mode and the Google Cast function will be turned on.
Learn more
Static IP settings (IP address, subnet mask, default gateway, and DNS server settings) cannot be saved. What can I do to fix this?
Please check the port selection settings. Make sure to set port selection to LAN in the Advanced Settings >> Serial Port Settings menu before configuring the network.
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After upgrading the firmware, the Button LED indicator is solid white or does not power cycle automatically. What can I do to fix this?
Please follow the steps below to get you projector connected to your Wi-Fi SSID:
1. Upgrade the system firmware of your projector (please refer to the instructions listed on page 33 of the user manual)
2. Select "Settings" under on the home screen of the BenQ Launcher (see page 50 of the user manual)
3. Select "Internet"
4. Enable "Wireless Network Settings"
5. Click "Add Network"
6. Enter your SSID and password
Learn more
“Untrusted device” message pops up on my smartphone when I tried to cast YouTube to my projector. How can I fix it?
If the projector model you have is BenQ GV1, GS2, or TK810, please follow the steps to fix the issue.
STEP 1
Connect the projector to the internet and follow the user manual to update the projector firmware to the latest firmware version
STEP 2
Click “App Store” on the home screen
STEP 3
Select and install “CCast”
If the projector model you have is BenQ E600/E800 series, please follow the steps to fix the issue.
STEP 1
Connect the projector to the internet and follow the user manual to update the projector firmware to the latest firmware version
STEP 2
Go to “All Apps” on the home screen, and select “BenQ Suggest”
STEP 3
Go to “Education” and select and install “Google Cast Patch”
Learn more
3D is not working or getting lost sync on my projector. How can I fix it?
Please check the following settings to correct this issue.
- If the source gives the correct 3D information to the projector, the projector will switch to 3D automatically.
If your source is from PC or steaming content, please select the correct 3D format via OSD Display > 3D > 3D mode. - Check the user manual and make sure that the resolution of your content supports 3D.
- Press the DLP Link button on your 3D glasses to resync the projector and 3D glasses.
- Please try to change the HDMI EDID setting to Standard.
- Make sure that no other Projectors are sending DLP Link signals in the same room.
- Watching in a relatively dark environment to avoid being influenced by other light sources.
- Check the battery level on your DLP 3D Glasses
- Adjust the watching distance and screen size within a normal range(Specs)
- Stay in a fixed position, and try not to move too far/quickly on your head/3D glasses.
- Try to adjust a colorful setting on the projector and avoid external light direct to your 3D glasses/screen.
- If it's still not working, the issue might be caused by Hardware margin. You can switch to another projector or 3D glasses for a try.
Why can't I log in to my AMS account?
Before logging in, please check:
- If the projector is connected to a wireless network
- If the time zone is correct or not. The time zone has to match where the projector is
- The same account cannot be used on different devices at the same time.
If the video does not play smoothly, what can I do to improve it?
Please try the below two ways to improve the situation:
- Go to "Clear memory" to clear up the memory of unnecessary files and boost available RAM.
- Go to "Recent App" to close unused apps.
How can I manage screen mirroring authority on my projector?
Follow the below steps to manage screen mirroring authority on your projector.
Step 1 Go to BenQ Suggest
How to manual upgrade android firmware on Smart projector?
Please refer to the step-by-step video tutorial for updating firmware via a USB disk.
Learn more
How can I do screen-mirroring on a smart projector?
Please refer to the below video for information on smart projector screen-mirroring with a range of devices:
Learn more
Does the projector support change slides on PowerPoint using a remote which emulates page up and page down commands for both Windows PC and MacOS?
This function is only working with Windows PC/Laptop which is designed with and has PgUP and PgDn keys. HDMI (designed with MHL function) and USB Mini-B connection are required from the projector to your Windows PC/Laptop.
Learn more
How can I change the projector's name?
Please follow the steps below to check and change the projector's name:
1. Connect to the internet
2. Log in to your AMS account
3. Go to "Settings"
4. Select "About"
5. Click "Projector Information"
6. Select "Device Name" to change projector name
Learn more
No audio from my Bluetooth speaker when it is connected to my projector for video from HDMI wire. How can I fix it?
It's suggested to connect the Bluetooth speaker to your video source device for audio output.
The Bluetooth function of BenQ smart business projectors is built into the Android operating system, which uses hardware separate from other input sources like HDMI or D-Sub. Thus, the Bluetooth function is only available when using the projector’s built-in Android OS or BenQ launcher as the input source. In other words, due to the current hardware design, we can't transmit audio using HDMI or D-Sub to external Bluetooth speakers. If you have any further questions, please contact your local customer care team for more assistance.
How do I clean my projector lens?
It is normal to have some dust on the lens surface.
Please refer to the below video for a guide to cleaning your projector's lens.
Learn more
Can I disable AMS service?
Yes. Follow the below steps to disable AMS service.
- Please log in to your AMS administrator account, Select device information in the account menu, Select "UNBIND"
- Go to settings> AMS Service and set to "Off"
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