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PD3220U 32 inch 4K Thunderbolt 3 DesignVue Designer Monitor
Make Inspirations Come Alive with AQCOLOR Tech
Application
Can I use Rosetta or Rosetta 2 with Apple M1 devices and Display Pilot?
When connecting the monitor with a Mac, only the HDR picture mode is available in the OSD menu. How can I switch to other OSD picture modes?
Specification
How to change the settings for my monitor that shows ”HDR Emulated” instead of “HDR On” while the HDR video looks good?
Please follow below steps to verify and fix the issue:
1. Make sure the video content is encoded with HDR by looking for the HDR description or logo. For example, for YouTube, the video quality setting should indicate “HDR.” For streaming services such as Netflix, the HDR logo will be displayed on the video cover.
2. Check the internet speed and ensure it is fast enough to stream HDR content. For example, for HDR content in 4K resolution, the download speed should be higher than 25 megabits per second.
3. Check the HDR compatibility of source device. The firmware of source device should be updated to the latest version and support HDR and HDCP 2.2.
4. Verify whether the cables support HDR. The cables that come with BenQ HDR monitors are recommended for the best video quality. If an aftermarket cable is used, make sure it fits one the following requirements:
-HDMI: HDMI 1.4 or later versions.
-DisplayPort/DP to MiniDP: DP 1.2 or later versions.
-USB Type C: USB-C certified.
For more information, please refer to: httcps://www.benq.com/en/knowledge-center/knowledge/hdr-troubleshooting-instruction.html
1. Make sure the video content is encoded with HDR by looking for the HDR description or logo. For example, for YouTube, the video quality setting should indicate “HDR.” For streaming services such as Netflix, the HDR logo will be displayed on the video cover.
2. Check the internet speed and ensure it is fast enough to stream HDR content. For example, for HDR content in 4K resolution, the download speed should be higher than 25 megabits per second.
3. Check the HDR compatibility of source device. The firmware of source device should be updated to the latest version and support HDR and HDCP 2.2.
4. Verify whether the cables support HDR. The cables that come with BenQ HDR monitors are recommended for the best video quality. If an aftermarket cable is used, make sure it fits one the following requirements:
-HDMI: HDMI 1.4 or later versions.
-DisplayPort/DP to MiniDP: DP 1.2 or later versions.
-USB Type C: USB-C certified.
For more information, please refer to: httcps://www.benq.com/en/knowledge-center/knowledge/hdr-troubleshooting-instruction.html
Are all BenQ monitors or only certain models mercury free?
All BenQ LED monitors are mercury free.
What models do support ICC Sync in Display Pilot software?
PD2705Q, PD2720U, PD3220U, PD3420Q, PD2705U, PD2725U, and PD3205U all support ICC Sync in Display Pilot.
Further Query
How to change the settings for my monitor that shows ”HDR Emulated” instead of “HDR On” while the HDR video looks good?
Please follow below steps to verify and fix the issue:
1. Make sure the video content is encoded with HDR by looking for the HDR description or logo. For example, for YouTube, the video quality setting should indicate “HDR.” For streaming services such as Netflix, the HDR logo will be displayed on the video cover.
2. Check the internet speed and ensure it is fast enough to stream HDR content. For example, for HDR content in 4K resolution, the download speed should be higher than 25 megabits per second.
3. Check the HDR compatibility of source device. The firmware of source device should be updated to the latest version and support HDR and HDCP 2.2.
4. Verify whether the cables support HDR. The cables that come with BenQ HDR monitors are recommended for the best video quality. If an aftermarket cable is used, make sure it fits one the following requirements:
-HDMI: HDMI 1.4 or later versions.
-DisplayPort/DP to MiniDP: DP 1.2 or later versions.
-USB Type C: USB-C certified.
For more information, please refer to: httcps://www.benq.com/en/knowledge-center/knowledge/hdr-troubleshooting-instruction.html
1. Make sure the video content is encoded with HDR by looking for the HDR description or logo. For example, for YouTube, the video quality setting should indicate “HDR.” For streaming services such as Netflix, the HDR logo will be displayed on the video cover.
2. Check the internet speed and ensure it is fast enough to stream HDR content. For example, for HDR content in 4K resolution, the download speed should be higher than 25 megabits per second.
3. Check the HDR compatibility of source device. The firmware of source device should be updated to the latest version and support HDR and HDCP 2.2.
4. Verify whether the cables support HDR. The cables that come with BenQ HDR monitors are recommended for the best video quality. If an aftermarket cable is used, make sure it fits one the following requirements:
-HDMI: HDMI 1.4 or later versions.
-DisplayPort/DP to MiniDP: DP 1.2 or later versions.
-USB Type C: USB-C certified.
For more information, please refer to: httcps://www.benq.com/en/knowledge-center/knowledge/hdr-troubleshooting-instruction.html
Are all BenQ monitors or only certain models mercury free?
All BenQ LED monitors are mercury free.
What models do support ICC Sync in Display Pilot software?
PD2705Q, PD2720U, PD3220U, PD3420Q, PD2705U, PD2725U, and PD3205U all support ICC Sync in Display Pilot.
The projector stuck and error message shows “Installing upgrade package…” when it is powered on. What can I do to fix it?
This message indicates that firmware OTA upgrade process is not completed and projector is powered off last time. Please follow below steps to fix this issue. When projector is back to normal, make sure that keeping projector connected with power when performing OTA firmware upgrade.
(1) Power off the projector.
(2) Press ECO Blank button first, then press power key together for few seconds to power on projector.
(3) After projector powering on process is done, release the two buttons at the same time. Learn more
(1) Power off the projector.
(2) Press ECO Blank button first, then press power key together for few seconds to power on projector.
(3) After projector powering on process is done, release the two buttons at the same time. Learn more
Can I use Rosetta or Rosetta 2 with Apple M1 devices and Display Pilot?
When connecting the monitor with a Mac, only the HDR picture mode is available in the OSD menu. How can I switch to other OSD picture modes?
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