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65" Interactive Display for Education - RP6501K
Keep students learning with an interactive display designed to boost class participation in both in-person and hybrid learning spaces.
Application
How do I connect and start using DMS local?
The DMS Local software allows you to remotely control/monitor your displays via LAN. It’s an effective way to lower TCO (total cost of ownership) and energy consumption for your operation.
This video will guide you to connect and start using DMS Local.
Learn more
What options/functions can be controlled by DMS Local?
The DMS Local software allows you to remotely control/monitor your displays via LAN. It's an effective way to lower TCO (total cost of ownership) and energy consumption for your operation.
This video will show you the function of DMS Local.
Learn more
How do I delete/unbind the device from DMS Cloud?
If you would like to delete/unbind the device from DMS Cloud, please follow the demo video for detailed steps.
Learn more
Why can't a display be added into DMS Local?
Please update the device definition (JSON) under setting in DMS Local.
Learn more
Why can't the unit be turned on using DMS Local?
1. Ensure that WOL (Wake-on-LAN) setting is supported by this model and enabled on the display.
2. Ensure that the display is connected to the network via the LAN (RJ-45) port. Wake-on-LAN does not work over a Wi-Fi connection. Learn more
2. Ensure that the display is connected to the network via the LAN (RJ-45) port. Wake-on-LAN does not work over a Wi-Fi connection. Learn more
How do I add a device by using unique ID for DMS Cloud?
A device must be added first in order to remotely monitor, control, and configure devices individually or as groups. Please follow the demo video to add a device using unique ID for DMS Cloud.
Learn more
How do I add a device by using QR code for DMS Cloud?
A device must be added first in order to remotely monitor, control, and configure devices individually or as groups. Please follow the demo video to add device using QR code for DMS Cloud.
Learn more
How do I use DMS Cloud to control the device remotely?
Devices can be controlled remotely in DMS Cloud. Please follow the demo video for detail steps.
Learn more
How do I upgrade apps for EZWrite 5.0 and X-Sign?
Most BenQ apps can be upgraded online. Please refer to the demo video for the upgrade process of EZWrite 5.0 and X-Sign.
Learn more
Why does it show "Display ID is invalid" when I tried to register EasySetting with my device?
Please make sure to check the followings:
(1) Is the network working properly? Make sure to use LAN instead of Wi-Fi for internet access.
(2) Make sure EasySetting whitelist is set up already. Learn more
(1) Is the network working properly? Make sure to use LAN instead of Wi-Fi for internet access.
(2) Make sure EasySetting whitelist is set up already. Learn more
How do I activate and use Saffi (BenQ Voice Assistant)?
BenQ offers an extra level of flexibility for device control through the voice assistant - Saffi.
Please follow the demo video to complete the process. Learn more
Please follow the demo video to complete the process. Learn more
What should I do when InstaShare displays "machine code" error?
Please connect to the Internet when you use the InstaShare for the first time in order to register to the cloud server.
Learn more
How do I publish messages with X-Sign Broadcast?
Messages can be easily published with X-Sign Broadcast. Please follow the demo video showing how to publish messages:
Learn more
How do I create a group tag and carry out IFP updates with X-Sign Broadcast?
Group tags can be easily set up and an IFP can be conveniently updated through X-Sign Broadcast. Please follow the demo video showing how to do so:
Learn more
How do I add and remove a device with X-Sign Broadcast?
An IFP device must be added to X-Sign Broadcast before use. Please follow the demo video showing how to add or remove a device:
Learn more
How do I register a new account with X-Sign Broadcast?
A new account must be registered with X-Sign Broadcast before use. Please follow the demo video showing how to register:
Learn more
How do I unbind the IFP from AMS?
The IFP must be unbound from AMS first before it can be bound to another account. Please follow the demo video on how to unbind the IFP.
Learn more
How do I bind the IFP to AMS?
The IFP must be bound to the AMS first in order to access a personal account. Please follow the demo video on how to bind the IFP.
Learn more
What is the maximum number of page that can be imported for document on EZWrite 5.0?
The maximum number of page that can be imported for document on EZWrite 5.0 is 15 pages.
Learn more
How to set up the e-mail account in IFP?
Please refer to the tutorial video for details on how to set up an email account for your IFP:
Learn more
How to use InstaQPrint?
InstaQPrint is a one-stop mobile printing solution. For the steps to set up InstaQPrint and print the selected file, please refer to the tutorial video.
Learn more
Does InstaShare support content projection from Chrome OS devices to interactive flat panels (IFPs)?
Yes. InstaShare supports content projection and casting from devices running Chrome OS to IFPs.
Learn more
Why is the system hanged when I select “share by e-mail” in EZWrite 5.0?
In order to do “share by e-mail” in EZWrite 5.0, you must complete the e-mail setup in the IFP first.
Learn more
What is the naming rule of device name under device management of AMS?
The naming rule of the device name is "device model name" + "last 4 digits of MAC address".
You can change the device name after binding the device. Learn more
You can change the device name after binding the device. Learn more
How many accounts can be created in AMS?
The number for AMS account is not limited. The IFP will read the information on the NFC cards when the user tags in.
Learn more
Does it allow the same account to login to different IFPs at the same time?
No. For security reason, it only allows one account to login to AMS at same time.
Learn more
What is the naming rule for the account of AMS?
It can only use English letters, numbers and .-_
Learn more
What is the naming rule for the name of AMS?
No special symbols are allowed when creating the name.
Learn more
What is the rule for creating the password of AMS?
Combination of English letters and numbers are the must. Special symbols are allowed. The password cannot be the same as the account.
Learn more
What is the website to log in IAM/AMS/DMS Cloud/X-Sign Manager/X-Sign Broadcast?
User can log-in to IAM/AMS/DMS Cloud/X-Sign Manager/X-Sign Broadcast from the following website:
https://service-portal.benq.com/login
Learn more
Where to download the user manual of AMS?
The user manual of AMS can be downloaded from:
https://www.benq.com/en-us/business/ifp/account-management-system.html
Learn more
Does InstaQshare support projecting the content from a Chrome OS device to the IFP?
Yes. InstaQshare supports projecting the content from a Chrome OS device to the IFP.
Learn more
Why did my IFP show white stripes or crash continuously when I tried to enable iMirror (InstaQShare) with my iPhone or iPad?
This issue may be caused by the iOS version. Please download InstaQshare APP of v1.5.0 from the App Store to solve the compatibility issue with iOS12.
Learn more
Can I set the logout time to 0 minute or never logout?
The log out time cannot be set to 0 minutes or never logout on the device. Please access and set the logout time to 0 on the Account Management Service (AMS) website
Learn more
Does the user can see "shared with me" folder when linking their account to the Google Drive under AMS?
No. The API of Google Drive only support personal folder currently. The user cannot see the "shared with me" folder.
Learn more
How to enable the touch function if connecting to PC or Mac?
Kindly connect both the touch USB cable and input signal cable to the unit. No additional driver is needed.
Learn more
How do I use InstaShare to mirror?
InstaShare software is designed to allow seamless wireless presentation and collaboration, utilising smooth streaming of both audio files and Full HD videos.
Users can also mirror and control all digital content across their devices including BenQ IFPs, PCs, tablets, and smartphones, empowering contributors to enrich their sessions with a variety of multimedia resources.
Here is the step by step tutorial for using InstaShare to do mirroring.
Learn more
How do I connect with InstaShare?
InstaShare software is designed to allow seamless wireless presentation and collaboration, utilising smooth streaming of both audio files and Full HD videos.
Users can also mirror and control all digital content across their devices including BenQ IFPs, PCs, tablets, and smartphones, empowering contributors to enrich their sessions with a variety of multimedia resources.
Here is the step by step tutorial for connecting your device with InstaShare.
Learn more
How can I link/unlink an AMS (Account Management System) account from cloud storage like Google Drive, Dropbox, or One Drive?
With BenQ AMS, users only have to log into their cloud storage accounts once during setup/account creation, and can then start accessing data without having to login ever again on the IFP (Interactive Flat Panel). AMS automatically sets permissions for personal and network folders, providing another way for users to easily find and organize their data. AMS makes accessing various storage spaces more secure and easily accessible.
Please refer to the below tutorial for the setup: Learn more
Please refer to the below tutorial for the setup: Learn more
How can I clean my screen without damaging it?
As our IFP (Interactive Flat Panel) is covered with glass on the panel module, it is actually safe to clean it with alcohol-based wipes.
However, please make no liquid reaches the IR sensor located between the glass screen and the bezel.
Learn more
Why is it required to install the "Eumus Design Sound Cards & Media Devices" during the InstaShare installation process?
"Eumus Design Sound Cards & Media Devices" is a virtual audio card. As there are too many audio cards on the market with support for different Windows versions (Windows 7, Windows 8, Windows 10, and even older versions), in order to avoid compatibility issues with InstaShare, installing a virtual audio driver can solve any audio issues that you may experience while using InstaShare.
Learn more
How can I delete an account from IAM?
Admin or user accounts can be deleted from the IAM website.
1. Enter BenQ IAM
2. Select the profile icon
Learn more
How do I check the YouTube content that played on Broadcast is copyrighted?
1. Open an incognito tab in browser > link to your YouTube video > click on the "share" button.
Learn more
How do I setup and configure Active Directory (AD) integration with IAM?
Please refer to this video for a step-by-step tutorial:
Learn more
How can I bind and unbind BenQ services like DMS, AMS, and Broadcast?
BenQ provides Device Management Solution (DMS), Account Management Solution (AMS) and X-Sign Broadcast for BenQ public display products. This video will guide you how to bind and unbind the service from the device.
Learn more
How can I add a SAMBA server to AMS Files?
Please follow our demo video on how to add a SAMBA server to AMS Files. The video can be found here:
Learn more
How can I copy specific files and upload them to a cloud drive with AMS Files?
We have a demo video explaining how to select files, copy them, and upload these files to the cloud. View the video here:
Learn more
How do I update firmware OTA (Over The Air) manually?
Please refer to the step-by-step video tutorial for updating firmware via the internet and a USB flash drive.
Learn more
How to access cloud storage files via AMS?
How to access files from a USB storage device?
How to access files from the slot-in PC?
How to access files from a local network drive
How to access cloud storage files via Firefox?
How to add a network drive to AMS?
The following steps should be performed by an administrator.
Learn more
How to link a cloud storage account to AMS?
1. Go to https://ams.benq.com.
Learn more
How to unlink a cloud storage account from AMS?
1. Go to https://ams.benq.com.
Learn more
How to enable AMS on the display
How to bind the NFC card to the BenQ Account Management System (AMS) accouont?
To make it more convenient for users to access and manage their files and personal device environment, BenQ releases Account Management System (AMS) to make it easier for users to access and manage files as well as accounts.
This video will guide you on how to bind the NFC card to the AMS account. Learn more
This video will guide you on how to bind the NFC card to the AMS account. Learn more
How to bind your display to the BenQ Account Management System (AMS) account?
To make it more convenient for users to access and manage their files and personal device environment, BenQ releases Account Management System (AMS) to make it easier for users to access and manage files as well as accounts.
This video will guide you on how to bind your displays to the AMS account.
Learn more
How to add a corporate network drive to the BenQ Account Management System (AMS) account?
To make it more convenient for users to access and manage their files and personal device environment, BenQ releases Account Management System (AMS) to make it easier for users to access and manage files as well as accounts.
This video will guide you on how to add a corporate network drive to the AMS account.
Learn more
How to access your cloud storage in BenQ Account Management System (AMS)?
To make it more convenient for users to access and manage their files and personal device environment, BenQ releases Account Management System (AMS) to make it easier for users to access and manage files as well as accounts.
This video will guide you on how to access your cloud storage in AMS.
Learn more
How to use Agent Mode in BenQ DMS (Device Management Solution)?
BenQ DMS (Device Management Solution), combined with DMS Cloud and DMS Local, featuring leading technologies and intuitive interface, is your ultimate solution for device management.
This video will guide you on how to use Agent Mode in DMS.
Learn more
How to install Apps through BenQ DMS (Device Management Solution)?
BenQ DMS (Device Management Solution), combined with DMS Cloud and DMS Local, featuring leading technologies and intuitive interface, is your ultimate solution for device management.
This video will guide you on how to install Apps through DMS.
Learn more
How to bind your display to BenQ DMS (Device Management Solution)?
BenQ DMS (Device Management Solution), combined with DMS Cloud and DMS Local, featuring leading technologies and intuitive interface, is your ultimate solution for device management.
This video will guide you on how to bind your display to DMS.
Learn more
How to manage groups in BenQ DMS (Device Management Solution)?
BenQ DMS (Device Management Solution), combined with DMS Cloud and DMS Local, featuring leading technologies and intuitive interface, is your ultimate solution for device management.
This video will guide you on how to manage groups in DMS.
Learn more
How to push OTA updates through BenQ DMS (Device Management Solution)?
BenQ DMS (Device Management Solution), combined with DMS Cloud and DMS Local, featuring leading technologies and intuitive interface, is your ultimate solution for device management.
This video will guide you on how to push OTA updates through DMS.
Learn more
How to set a power schedule through BenQ DMS (Device Management Solution)?
BenQ DMS (Device Management Solution), combined with DMS Cloud and DMS Local, featuring leading technologies and intuitive interface, is your ultimate solution for device management.
This video will guide you on how to set a power schedule through DMS.
Learn more
How to unbind a display from BenQ DMS (Device Management Solution)?
BenQ DMS (Device Management Solution), combined with DMS Cloud and DMS Local, featuring leading technologies and intuitive interface, is your ultimate solution for device management.
This video will guide you on how to unbind a display from DMS. Learn more
This video will guide you on how to unbind a display from DMS. Learn more
How to create user accounts in BenQ IAM (Identify and Access Management)?
With BenQ IAM (Identify and Access Management), you can manage all of your BenQ services (X-Sign, AMS, DMS) in one account.
This video will guide you on how to create user accounts in IAM.
Learn more
How to manage user roles in BenQ IAM (Identify and Access Management)?
With BenQ IAM (Identify and Access Management), you can manage all of your BenQ services (X-Sign, AMS, DMS) in one account.
This video will guide you on how to manage user roles in IAM.
Learn more
How to bind your display to X-Sign Broadcast?
X-Sign Broadcast is a wireless broadcast system that can push alerts, messages and announcements during class.
This video will guide you on how to bind your display to X-Sign Broadcast.
Learn more
How to push real-time messages from X-Sign Broadcast?
X-Sign Broadcast is a wireless broadcast system that can push alerts, messages and announcements during class.
This video will guide you on how to push real-time messages from X-Sign Broadcast.
Learn more
How to schedule messages in X-Sign Broadcast?
X-Sign Broadcast is a wireless broadcast system that can push alerts, messages and announcements during class.
This video will guide you on how to schedule messages in X-Sign Broadcast.
Learn more
How to manage tags in X-Sign Broadcast?
X-Sign Broadcast is a wireless broadcast system that can push alerts, messages and announcements during class.
This video will guide you on how to manage tags in X-Sign Broadcast.
Learn more
How to manage users in X-Sign Broadcast?
X-Sign Broadcast is a wireless broadcast system that can push alerts, messages and announcements during class.
This video will guide you on how to manage users in X-Sign Broadcast.
Learn more
Can I use my laptop’s on-screen keyboard on a BenQ interactive display?
BenQ interactive displays support the use of the Windows on-screen keyboard and the macOS accessibility and touch keyboards. Using your laptop’s virtual keyboard is a convenient way to enter text on your display directly from the screen.
How to access the macOS accessibility or touch keyboard on a BenQ interactive display
How to access the Windows on-screen keyboard on a BenQ interactive display
How can I set up the touch function in extended display mode?
Please refer to the video below for detailed instructions for how to set up touch functionality in extended display mode.
Learn more
How to change picture mode and open website through DMS automation?
Please follow the step-by-step instructions in the video to change picture mode and open the website through DMS automation.
Learn moreSpecification
Is there any minimum bandwidth requirement when using AMS to access cloud storage?
There's no minimum bandwidth requirement for accessing cloud storage via AMS.
Is there any minimum bandwidth or maximum participant requirement for interacting with hosts on EZwrite Cloud Whiteboard?
There isn't any minimum bandwidth requirement for interacting with hosts on EZwrite Cloud Whiteboard, but do note a maximum of 32 participants is supported.
Further Query
Is there any minimum bandwidth requirement when using AMS to access cloud storage?
There's no minimum bandwidth requirement for accessing cloud storage via AMS.
Is there any minimum bandwidth or maximum participant requirement for interacting with hosts on EZwrite Cloud Whiteboard?
There isn't any minimum bandwidth requirement for interacting with hosts on EZwrite Cloud Whiteboard, but do note a maximum of 32 participants is supported.
Why isn't "Display ID" shown on the device?
"Display ID" will not be shown if the network is not available. Please make sure your device is successfully connected to the Internet.
Learn more
Why does the device screen turn black when Netflix video is played through InstaShare or HDMI connection from a laptop or Macbook?
This problem is related to HDCP (High-Bandwidth Digital Content Protection) issues.
Netflix does not allow video content to be played though external monitors.
Therefore users won’t be able to view video content via external displays through HDMI or InstaShare mirroring. Learn more
Netflix does not allow video content to be played though external monitors.
Therefore users won’t be able to view video content via external displays through HDMI or InstaShare mirroring. Learn more
Why does it turn to full screen automatically when I select InstaShare "2-Split Screen" or "4-Split Screen" to play YouTube video with an iPhone?
When YouTube video is played through an iPhone, it will turn to full screen automatically, this is a known behavior for iOS devices.
Learn more
Why does my interactive flat panel (IFP) show white stripes onscreen or crash repeatedly when I try to enable iMirror via InstaShare from my iPhone or iPad?
The issue typically occurs due to an out of date iOS version on your iPhone or iPad. Make sure your device runs the latest version of iOS available. For iOS 12 and later, you need to use InstaShare app version 1.5.0 or later to resolve striping and crash issues.
Learn more
A USB device or adapter dongle doesn’t work or interferes with other USB devices randomly. How can I make them work properly?
Why can't my device be bound to another admin account and is still showing as bound to the previous admin account?
What should I do if I added my IFP to the X-Sign broadcast again but X-Sign Broadcast had already been bound?
Why is my device still showing as "offline" after updating to X-Sign Broadcast V2.3?
Why can't YouTube video be played on Broadcast?
1. Please make sure your video is set to “Allow embedding”.
Go to your YouTube Studio, and under video details click “show more”.
Learn more
Why can't I use the YouTube apk to watch videos anymore?
The following error messages may be encountered as YouTube has stopped support for smart devices on some older apps.
Alternatively, you can use a browser to view YouTube videos or try other YouTube TV apps you may have.
Learn more
How do I connect and start using DMS local?
The DMS Local software allows you to remotely control/monitor your displays via LAN. It’s an effective way to lower TCO (total cost of ownership) and energy consumption for your operation.
This video will guide you to connect and start using DMS Local.
Learn more
What options/functions can be controlled by DMS Local?
The DMS Local software allows you to remotely control/monitor your displays via LAN. It's an effective way to lower TCO (total cost of ownership) and energy consumption for your operation.
This video will show you the function of DMS Local.
Learn more
How do I delete/unbind the device from DMS Cloud?
If you would like to delete/unbind the device from DMS Cloud, please follow the demo video for detailed steps.
Learn more
Why can't a display be added into DMS Local?
Please update the device definition (JSON) under setting in DMS Local.
Learn more
Why can't the unit be turned on using DMS Local?
1. Ensure that WOL (Wake-on-LAN) setting is supported by this model and enabled on the display.
2. Ensure that the display is connected to the network via the LAN (RJ-45) port. Wake-on-LAN does not work over a Wi-Fi connection. Learn more
2. Ensure that the display is connected to the network via the LAN (RJ-45) port. Wake-on-LAN does not work over a Wi-Fi connection. Learn more
How do I add a device by using unique ID for DMS Cloud?
A device must be added first in order to remotely monitor, control, and configure devices individually or as groups. Please follow the demo video to add a device using unique ID for DMS Cloud.
Learn more
How do I add a device by using QR code for DMS Cloud?
A device must be added first in order to remotely monitor, control, and configure devices individually or as groups. Please follow the demo video to add device using QR code for DMS Cloud.
Learn more
How do I use DMS Cloud to control the device remotely?
Devices can be controlled remotely in DMS Cloud. Please follow the demo video for detail steps.
Learn more
How do I upgrade apps for EZWrite 5.0 and X-Sign?
Most BenQ apps can be upgraded online. Please refer to the demo video for the upgrade process of EZWrite 5.0 and X-Sign.
Learn more
Why does it show "Display ID is invalid" when I tried to register EasySetting with my device?
Please make sure to check the followings:
(1) Is the network working properly? Make sure to use LAN instead of Wi-Fi for internet access.
(2) Make sure EasySetting whitelist is set up already. Learn more
(1) Is the network working properly? Make sure to use LAN instead of Wi-Fi for internet access.
(2) Make sure EasySetting whitelist is set up already. Learn more
How do I activate and use Saffi (BenQ Voice Assistant)?
BenQ offers an extra level of flexibility for device control through the voice assistant - Saffi.
Please follow the demo video to complete the process. Learn more
Please follow the demo video to complete the process. Learn more
What should I do when InstaShare displays "machine code" error?
Please connect to the Internet when you use the InstaShare for the first time in order to register to the cloud server.
Learn more
How do I publish messages with X-Sign Broadcast?
Messages can be easily published with X-Sign Broadcast. Please follow the demo video showing how to publish messages:
Learn more
How do I create a group tag and carry out IFP updates with X-Sign Broadcast?
Group tags can be easily set up and an IFP can be conveniently updated through X-Sign Broadcast. Please follow the demo video showing how to do so:
Learn more
How do I add and remove a device with X-Sign Broadcast?
An IFP device must be added to X-Sign Broadcast before use. Please follow the demo video showing how to add or remove a device:
Learn more
How do I register a new account with X-Sign Broadcast?
A new account must be registered with X-Sign Broadcast before use. Please follow the demo video showing how to register:
Learn more
How do I unbind the IFP from AMS?
The IFP must be unbound from AMS first before it can be bound to another account. Please follow the demo video on how to unbind the IFP.
Learn more
How do I bind the IFP to AMS?
The IFP must be bound to the AMS first in order to access a personal account. Please follow the demo video on how to bind the IFP.
Learn more
What is the maximum number of page that can be imported for document on EZWrite 5.0?
The maximum number of page that can be imported for document on EZWrite 5.0 is 15 pages.
Learn more
How to set up the e-mail account in IFP?
Please refer to the tutorial video for details on how to set up an email account for your IFP:
Learn more
How to use InstaQPrint?
InstaQPrint is a one-stop mobile printing solution. For the steps to set up InstaQPrint and print the selected file, please refer to the tutorial video.
Learn more
Does InstaShare support content projection from Chrome OS devices to interactive flat panels (IFPs)?
Yes. InstaShare supports content projection and casting from devices running Chrome OS to IFPs.
Learn more
Why is the system hanged when I select “share by e-mail” in EZWrite 5.0?
In order to do “share by e-mail” in EZWrite 5.0, you must complete the e-mail setup in the IFP first.
Learn more
What is the naming rule of device name under device management of AMS?
The naming rule of the device name is "device model name" + "last 4 digits of MAC address".
You can change the device name after binding the device. Learn more
You can change the device name after binding the device. Learn more
How many accounts can be created in AMS?
The number for AMS account is not limited. The IFP will read the information on the NFC cards when the user tags in.
Learn more
Does it allow the same account to login to different IFPs at the same time?
No. For security reason, it only allows one account to login to AMS at same time.
Learn more
What is the naming rule for the account of AMS?
It can only use English letters, numbers and .-_
Learn more
What is the naming rule for the name of AMS?
No special symbols are allowed when creating the name.
Learn more
What is the rule for creating the password of AMS?
Combination of English letters and numbers are the must. Special symbols are allowed. The password cannot be the same as the account.
Learn more
What is the website to log in IAM/AMS/DMS Cloud/X-Sign Manager/X-Sign Broadcast?
User can log-in to IAM/AMS/DMS Cloud/X-Sign Manager/X-Sign Broadcast from the following website:
https://service-portal.benq.com/login
Learn more
Where to download the user manual of AMS?
The user manual of AMS can be downloaded from:
https://www.benq.com/en-us/business/ifp/account-management-system.html
Learn more
Does InstaQshare support projecting the content from a Chrome OS device to the IFP?
Yes. InstaQshare supports projecting the content from a Chrome OS device to the IFP.
Learn more
Why did my IFP show white stripes or crash continuously when I tried to enable iMirror (InstaQShare) with my iPhone or iPad?
This issue may be caused by the iOS version. Please download InstaQshare APP of v1.5.0 from the App Store to solve the compatibility issue with iOS12.
Learn more
Can I set the logout time to 0 minute or never logout?
The log out time cannot be set to 0 minutes or never logout on the device. Please access and set the logout time to 0 on the Account Management Service (AMS) website
Learn more
Does the user can see "shared with me" folder when linking their account to the Google Drive under AMS?
No. The API of Google Drive only support personal folder currently. The user cannot see the "shared with me" folder.
Learn more
How to enable the touch function if connecting to PC or Mac?
Kindly connect both the touch USB cable and input signal cable to the unit. No additional driver is needed.
Learn more
How do I use InstaShare to mirror?
InstaShare software is designed to allow seamless wireless presentation and collaboration, utilising smooth streaming of both audio files and Full HD videos.
Users can also mirror and control all digital content across their devices including BenQ IFPs, PCs, tablets, and smartphones, empowering contributors to enrich their sessions with a variety of multimedia resources.
Here is the step by step tutorial for using InstaShare to do mirroring.
Learn more
How do I connect with InstaShare?
InstaShare software is designed to allow seamless wireless presentation and collaboration, utilising smooth streaming of both audio files and Full HD videos.
Users can also mirror and control all digital content across their devices including BenQ IFPs, PCs, tablets, and smartphones, empowering contributors to enrich their sessions with a variety of multimedia resources.
Here is the step by step tutorial for connecting your device with InstaShare.
Learn more
How can I link/unlink an AMS (Account Management System) account from cloud storage like Google Drive, Dropbox, or One Drive?
With BenQ AMS, users only have to log into their cloud storage accounts once during setup/account creation, and can then start accessing data without having to login ever again on the IFP (Interactive Flat Panel). AMS automatically sets permissions for personal and network folders, providing another way for users to easily find and organize their data. AMS makes accessing various storage spaces more secure and easily accessible.
Please refer to the below tutorial for the setup: Learn more
Please refer to the below tutorial for the setup: Learn more
How can I clean my screen without damaging it?
As our IFP (Interactive Flat Panel) is covered with glass on the panel module, it is actually safe to clean it with alcohol-based wipes.
However, please make no liquid reaches the IR sensor located between the glass screen and the bezel.
Learn more
Why is it required to install the "Eumus Design Sound Cards & Media Devices" during the InstaShare installation process?
"Eumus Design Sound Cards & Media Devices" is a virtual audio card. As there are too many audio cards on the market with support for different Windows versions (Windows 7, Windows 8, Windows 10, and even older versions), in order to avoid compatibility issues with InstaShare, installing a virtual audio driver can solve any audio issues that you may experience while using InstaShare.
Learn more
How can I delete an account from IAM?
Admin or user accounts can be deleted from the IAM website.
1. Enter BenQ IAM
2. Select the profile icon
Learn more
How do I check the YouTube content that played on Broadcast is copyrighted?
1. Open an incognito tab in browser > link to your YouTube video > click on the "share" button.
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How do I setup and configure Active Directory (AD) integration with IAM?
Please refer to this video for a step-by-step tutorial:
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How can I bind and unbind BenQ services like DMS, AMS, and Broadcast?
BenQ provides Device Management Solution (DMS), Account Management Solution (AMS) and X-Sign Broadcast for BenQ public display products. This video will guide you how to bind and unbind the service from the device.
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How can I add a SAMBA server to AMS Files?
Please follow our demo video on how to add a SAMBA server to AMS Files. The video can be found here:
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How can I copy specific files and upload them to a cloud drive with AMS Files?
We have a demo video explaining how to select files, copy them, and upload these files to the cloud. View the video here:
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How do I update firmware OTA (Over The Air) manually?
Please refer to the step-by-step video tutorial for updating firmware via the internet and a USB flash drive.
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How to access cloud storage files via AMS?
How to access files from a USB storage device?
How to access files from the slot-in PC?
How to access files from a local network drive
How to access cloud storage files via Firefox?
How to add a network drive to AMS?
The following steps should be performed by an administrator.
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How to link a cloud storage account to AMS?
1. Go to https://ams.benq.com.
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How to unlink a cloud storage account from AMS?
1. Go to https://ams.benq.com.
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How to enable AMS on the display
How to bind the NFC card to the BenQ Account Management System (AMS) accouont?
To make it more convenient for users to access and manage their files and personal device environment, BenQ releases Account Management System (AMS) to make it easier for users to access and manage files as well as accounts.
This video will guide you on how to bind the NFC card to the AMS account. Learn more
This video will guide you on how to bind the NFC card to the AMS account. Learn more
How to bind your display to the BenQ Account Management System (AMS) account?
To make it more convenient for users to access and manage their files and personal device environment, BenQ releases Account Management System (AMS) to make it easier for users to access and manage files as well as accounts.
This video will guide you on how to bind your displays to the AMS account.
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How to add a corporate network drive to the BenQ Account Management System (AMS) account?
To make it more convenient for users to access and manage their files and personal device environment, BenQ releases Account Management System (AMS) to make it easier for users to access and manage files as well as accounts.
This video will guide you on how to add a corporate network drive to the AMS account.
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How to access your cloud storage in BenQ Account Management System (AMS)?
To make it more convenient for users to access and manage their files and personal device environment, BenQ releases Account Management System (AMS) to make it easier for users to access and manage files as well as accounts.
This video will guide you on how to access your cloud storage in AMS.
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How to use Agent Mode in BenQ DMS (Device Management Solution)?
BenQ DMS (Device Management Solution), combined with DMS Cloud and DMS Local, featuring leading technologies and intuitive interface, is your ultimate solution for device management.
This video will guide you on how to use Agent Mode in DMS.
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How to install Apps through BenQ DMS (Device Management Solution)?
BenQ DMS (Device Management Solution), combined with DMS Cloud and DMS Local, featuring leading technologies and intuitive interface, is your ultimate solution for device management.
This video will guide you on how to install Apps through DMS.
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How to bind your display to BenQ DMS (Device Management Solution)?
BenQ DMS (Device Management Solution), combined with DMS Cloud and DMS Local, featuring leading technologies and intuitive interface, is your ultimate solution for device management.
This video will guide you on how to bind your display to DMS.
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How to manage groups in BenQ DMS (Device Management Solution)?
BenQ DMS (Device Management Solution), combined with DMS Cloud and DMS Local, featuring leading technologies and intuitive interface, is your ultimate solution for device management.
This video will guide you on how to manage groups in DMS.
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How to push OTA updates through BenQ DMS (Device Management Solution)?
BenQ DMS (Device Management Solution), combined with DMS Cloud and DMS Local, featuring leading technologies and intuitive interface, is your ultimate solution for device management.
This video will guide you on how to push OTA updates through DMS.
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How to set a power schedule through BenQ DMS (Device Management Solution)?
BenQ DMS (Device Management Solution), combined with DMS Cloud and DMS Local, featuring leading technologies and intuitive interface, is your ultimate solution for device management.
This video will guide you on how to set a power schedule through DMS.
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How to unbind a display from BenQ DMS (Device Management Solution)?
BenQ DMS (Device Management Solution), combined with DMS Cloud and DMS Local, featuring leading technologies and intuitive interface, is your ultimate solution for device management.
This video will guide you on how to unbind a display from DMS. Learn more
This video will guide you on how to unbind a display from DMS. Learn more
How to create user accounts in BenQ IAM (Identify and Access Management)?
With BenQ IAM (Identify and Access Management), you can manage all of your BenQ services (X-Sign, AMS, DMS) in one account.
This video will guide you on how to create user accounts in IAM.
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How to manage user roles in BenQ IAM (Identify and Access Management)?
With BenQ IAM (Identify and Access Management), you can manage all of your BenQ services (X-Sign, AMS, DMS) in one account.
This video will guide you on how to manage user roles in IAM.
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How to bind your display to X-Sign Broadcast?
X-Sign Broadcast is a wireless broadcast system that can push alerts, messages and announcements during class.
This video will guide you on how to bind your display to X-Sign Broadcast.
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How to push real-time messages from X-Sign Broadcast?
X-Sign Broadcast is a wireless broadcast system that can push alerts, messages and announcements during class.
This video will guide you on how to push real-time messages from X-Sign Broadcast.
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How to schedule messages in X-Sign Broadcast?
X-Sign Broadcast is a wireless broadcast system that can push alerts, messages and announcements during class.
This video will guide you on how to schedule messages in X-Sign Broadcast.
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How to manage tags in X-Sign Broadcast?
X-Sign Broadcast is a wireless broadcast system that can push alerts, messages and announcements during class.
This video will guide you on how to manage tags in X-Sign Broadcast.
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How to manage users in X-Sign Broadcast?
X-Sign Broadcast is a wireless broadcast system that can push alerts, messages and announcements during class.
This video will guide you on how to manage users in X-Sign Broadcast.
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Can I use my laptop’s on-screen keyboard on a BenQ interactive display?
BenQ interactive displays support the use of the Windows on-screen keyboard and the macOS accessibility and touch keyboards. Using your laptop’s virtual keyboard is a convenient way to enter text on your display directly from the screen.
How to access the macOS accessibility or touch keyboard on a BenQ interactive display
How to access the Windows on-screen keyboard on a BenQ interactive display
How can I set up the touch function in extended display mode?
Please refer to the video below for detailed instructions for how to set up touch functionality in extended display mode.
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How to change picture mode and open website through DMS automation?
Please follow the step-by-step instructions in the video to change picture mode and open the website through DMS automation.
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