All Specifications

Software

Notice

Limitation:
(1) Mac Mini and Mac devices with M1/M2 chip cannot sync with the monitor when using HDMI Port. We recommend connecting the monitor via Thunderbolt 3 (USB-C) cable or USB-C to DisplayPort cable. (2) Mac devices with M1/M2 chip can't recognize two individual monitors with the same model name, as it will lead to the mismatch error on the PME. We suggest you to disconnect the second monitor and calibrator one monitor at one time.

Software Version

V1.3.19

Compatible OS

Windows®10 and 11
macOS 10.15.6/11/12/13 *Intel and Apple Silicon base (M1, M1 Pro, M1 Max, M2)

Compatible BenQ Model

SW321C, SW270C, SW271C, SW271, SW240, SW2700PT (manufacturing date after 2019)

Calibrator

1. X-rite i1 Display Pro /Calibrite ColorChecker Display Pro/ X-rite i1 Display Pro Plus /Calibrite ColorChecker Display Pro Plus/X-rite i1 Studio /Calibrite ColorChecker Studio
2. X-rite i1 Pro / i1 Pro 2 / i1 Pro 3 / i1 Pro 3 Plus / ColorMunki Photo
3. Datacolor Spyder 5/ Spyder X

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FAQs

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What is the difference between Palette Master Ultimate (PMU) and Palette Master Element(PME)?

https://www.benq.com/en-us/monitor/software/palette-master-ultimate.html
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How to know if my monitor/software is compatible with M1?

Please click and follow the instructions below, or read on to learn more about this topic.
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Can I install and use third party calibration software?

You can use software calibration with X-Rite i1 profiler and other apps. Only Lightspace and CalMAN support full access for adjusting monitor color properties.
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Do I need to calibrate my monitor before use?

With optimized factory calibration, you get the best monitor for color-critical work out of the box with numerous industry standard preset modes. However, we still suggest you manually calibrate your monitor at least once a month to retain that level of precision.
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What is hardware calibration and how can it help me?

Hardware calibration adjusts colors through direct monitor processing changes to achieve accurate colors. Please click and follow the instructions below, or read on to learn more about this topic.
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Where can I download Palette Master Element?

Please go to the BenQ support site to download the software. Please click and follow the instructions below, or read on to learn more about this topic.
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Does my monitor need to be calibrated before use?

With optimized factory calibration, you get the best monitor for color-critical work out of the box with numerous industry standard preset modes. Please click and follow the instructions below, or read on to learn more about this topic.
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What do I need when calibrating a monitor?

Calibrators like X-Rite i1 Display Pro and Datacolor Spyder X are needed. And download BenQ's Palette Master Element software from our official website.
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What is hardware calibration and how can it help me?

Hardware calibration adjusts colors through direct monitor processing changes to achieve accurate colors. Please click and follow the instructions below, or read on to learn more about this topic.
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How frequent should I calibrate the monitor?

We suggest customers calibrate monitors every two weeks or every month at most for the best results.
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