Search history
Clear
EH620 3400lms 1080p Smart Windows Projector for Meeting Room
Commence Meetings of the Future
Application
Can I control the BenQ projector with a remote control designed by other manufacturers?
Yes. When setting the remote control, please input the [custom code + IR code] or [IR code + custom code] based on the instruction on the remote control.
The custom code for BenQ is 0X30. For IR code, please refer to the user manual.
Learn more
Which reminder messages will stop being displayed after "Reminder Message" is switched off?
After "Reminder Message" option is switched off in OSD, the following messages will stop being displayed:
- All signal searching…
- No signal
- (Source) Source searching…
- (Source) Source detected
- Auto adjusting…
- Signal status(Source information menu)
- ECO BLANK/No source detected
- Out of range
- Best resolution
Learn more
- All signal searching…
- No signal
- (Source) Source searching…
- (Source) Source detected
- Auto adjusting…
- Signal status(Source information menu)
- ECO BLANK/No source detected
- Out of range
- Best resolution
Learn more
How to change the lamp and reset the lamp timer?
Please refer to the below video for instructions on how to replace a projector lamp and reset the lamp life timer on BenQ projectors.
Learn more
How do I mute the projector?
The projector can be muted using one of the following settings -
1. OSD > System setup > audio settings > mute
2.. Mute key on remote
The mute function will reset to default (Off) when the projector is restarted, which means audio will be on.
Therefore, if you wish to mute the projector permanently, please turn the audio volume down to 0. Volume levels do not reset for power cycles or restarts.
1. OSD > System setup > audio settings > mute
2.. Mute key on remote
The mute function will reset to default (Off) when the projector is restarted, which means audio will be on.
Therefore, if you wish to mute the projector permanently, please turn the audio volume down to 0. Volume levels do not reset for power cycles or restarts.
Does the projector support change slides on PowerPoint using a remote which emulates page up and page down commands for both Windows PC and MacOS?
This function is only working with Windows PC/Laptop which is designed with and has PgUP and PgDn keys. HDMI (designed with MHL function) and USB Mini-B connection are required from the projector to your Windows PC/Laptop.
Learn more
How do I clean my projector lens?
It is normal to have some dust on the lens surface.
Please refer to the below video for a guide to cleaning your projector's lens.
Learn more
Can I update Windows through the LAN port on the projector?
The projector LAN port is for network use only. We suggest you use the USB Wi-Fi dongle included in the projector packaging to update Windows and for wireless projection.
Learn more
How do I get my computer to show on a second display through my projector?
Please follow the steps below to have your computer show on the second display through your projector.
STEP 1
Switch the input source to PC/YPbPr on the projector.
STEP 2
Connect your computer to the PC port for VGA input.
STEP 3
Connect your second display to Monitor Out for VGA output.
STEP 4
Go to OSD menu > System > Standby Settings > Standby Mode > Normal
Learn moreSpecification
Which types of BenQ projectors require a power cycling process?
For BenQ projectors designed for general home entertainment and business use, we recommend powering off the projector for 2-3 minutes after every 12 hours of constant use for longer lasting reliability and maximized projector lifespan.
BenQ professional projectors designed with corresponding industrial standards can be used continuously for more than 12 hours and do not require a power cycling process as our home and general-use business projectors do.
If you have any questions, please contact your local BenQ customer care team for further assistance. Thank you.
Learn more
I cannot cast my Android phone or Google Tab to the projector. How can I fix that?
Google Cast is not supported right now, but will be added in the later system update .
Learn more
The Wired remote port is used to connect to a wired remote control. What is the maximum distance supported by the wired remote control?
The maximum distance supported by the wired remote control is 10 meters.
Learn moreExplanation
EH620 takes longer than most projectors to start up. How can I fix that?
EH620 is designed with a dual system, Windows and TI system, which would take longer time to start up than a general projector.
Learn moreFurther Query
Which types of BenQ projectors require a power cycling process?
For BenQ projectors designed for general home entertainment and business use, we recommend powering off the projector for 2-3 minutes after every 12 hours of constant use for longer lasting reliability and maximized projector lifespan.
BenQ professional projectors designed with corresponding industrial standards can be used continuously for more than 12 hours and do not require a power cycling process as our home and general-use business projectors do.
If you have any questions, please contact your local BenQ customer care team for further assistance. Thank you.
Learn more
I cannot cast my Android phone or Google Tab to the projector. How can I fix that?
Google Cast is not supported right now, but will be added in the later system update .
Learn more
The Wired remote port is used to connect to a wired remote control. What is the maximum distance supported by the wired remote control?
The maximum distance supported by the wired remote control is 10 meters.
Learn more
My remote control is not working. What can be done to fix it?
Please follow below steps for troubleshooting:
(1) Check if the remote receiver is turned off by accident in OSD. It should be turned to Front/Top/Front+Top.
(2) Check if the batteries are out of power. Replace both of the batteries with new ones.
(3) Make sure you are not too far away from the projector. Stand within 7 meters from the projector.
(4) Remove the obstacles between the remote control and projector.
For demo, please refer to the tutorial video Learn more
(1) Check if the remote receiver is turned off by accident in OSD. It should be turned to Front/Top/Front+Top.
(2) Check if the batteries are out of power. Replace both of the batteries with new ones.
(3) Make sure you are not too far away from the projector. Stand within 7 meters from the projector.
(4) Remove the obstacles between the remote control and projector.
For demo, please refer to the tutorial video Learn more
An error message shows in “Skype for Business Basic 2016” when I am trying to install MS Office, which includes Skype. How can I fix this?
Does Miracast support 4-spilt screen mirroring?
Miracast does not support 4-spilt screen mirroring. Please use Google Cast, AirPlay, or InstaShare if 4-spilt screen mirroring is required.
Learn more
3D is not working or getting lost sync on my projector. How can I fix it?
Please check the following settings to correct this issue.
1. If the source gives the correct 3D information to the projector, the projector will switch to 3D automatically.
If your source is from PC or steaming content, please select the correct 3D format via OSD Display > 3D > 3D mode.
2. Check the user manual and make sure that the resolution of your content supports 3D.
3. Press the DLP Link button on your 3D glasses to resync the projector and 3D glasses.
4. Please try to change the HDMI EDID setting to Standard.
5. Make sure that no other Projectors are sending DLP Link signals in the same room.
6. Watching in a relatively dark environment to avoid being influenced by other light sources.
7. Check the battery level on your DLP 3D Glasses
8. Adjust the watching distance and screen size within a normal range(Specs)
9. Stay in a fixed position, and try not to move too far/quickly on your head/3D glasses.
10. Try to adjust a colorful setting on the projector and avoid external light direct to your 3D glasses/screen.
11. If it's still not working, the issue might be caused by Hardware margin. You can switch to another projector or 3D glasses for a try.
EH620 takes longer than most projectors to start up. How can I fix that?
EH620 is designed with a dual system, Windows and TI system, which would take longer time to start up than a general projector.
Learn more
Can I control the BenQ projector with a remote control designed by other manufacturers?
Yes. When setting the remote control, please input the [custom code + IR code] or [IR code + custom code] based on the instruction on the remote control.
The custom code for BenQ is 0X30. For IR code, please refer to the user manual.
Learn more
Which reminder messages will stop being displayed after "Reminder Message" is switched off?
After "Reminder Message" option is switched off in OSD, the following messages will stop being displayed:
- All signal searching…
- No signal
- (Source) Source searching…
- (Source) Source detected
- Auto adjusting…
- Signal status(Source information menu)
- ECO BLANK/No source detected
- Out of range
- Best resolution
Learn more
- All signal searching…
- No signal
- (Source) Source searching…
- (Source) Source detected
- Auto adjusting…
- Signal status(Source information menu)
- ECO BLANK/No source detected
- Out of range
- Best resolution
Learn more
How to change the lamp and reset the lamp timer?
Please refer to the below video for instructions on how to replace a projector lamp and reset the lamp life timer on BenQ projectors.
Learn more
How do I mute the projector?
The projector can be muted using one of the following settings -
1. OSD > System setup > audio settings > mute
2.. Mute key on remote
The mute function will reset to default (Off) when the projector is restarted, which means audio will be on.
Therefore, if you wish to mute the projector permanently, please turn the audio volume down to 0. Volume levels do not reset for power cycles or restarts.
1. OSD > System setup > audio settings > mute
2.. Mute key on remote
The mute function will reset to default (Off) when the projector is restarted, which means audio will be on.
Therefore, if you wish to mute the projector permanently, please turn the audio volume down to 0. Volume levels do not reset for power cycles or restarts.
Does the projector support change slides on PowerPoint using a remote which emulates page up and page down commands for both Windows PC and MacOS?
This function is only working with Windows PC/Laptop which is designed with and has PgUP and PgDn keys. HDMI (designed with MHL function) and USB Mini-B connection are required from the projector to your Windows PC/Laptop.
Learn more
How do I clean my projector lens?
It is normal to have some dust on the lens surface.
Please refer to the below video for a guide to cleaning your projector's lens.
Learn more
Can I update Windows through the LAN port on the projector?
The projector LAN port is for network use only. We suggest you use the USB Wi-Fi dongle included in the projector packaging to update Windows and for wireless projection.
Learn more
How do I get my computer to show on a second display through my projector?
Please follow the steps below to have your computer show on the second display through your projector.
STEP 1
Switch the input source to PC/YPbPr on the projector.
STEP 2
Connect your computer to the PC port for VGA input.
STEP 3
Connect your second display to Monitor Out for VGA output.
STEP 4
Go to OSD menu > System > Standby Settings > Standby Mode > Normal
Learn more