BenQ LCD Warranty Information

Dear Customers,

Kindly refer to the warranty details applicable for BenQ products in India. If you have any queries, kindly refer to the contact details below. We request you to also review the General Terms & Conditions listed below.

Mail us at Customer Support：Service-In@BenQ.com

Customer Care No: 1800-419-9979 (Monday to Saturday 9:30am to 6:00pm)

Mandatory information required for call registration:

RMA No	to be issued by CC team
RMA No Customer Name	to be issued by CC team
RMA No Customer Address	to be issued by CC team
RMA No City / District / state / Pincode*	to be issued by CC team
RMA No Landmark if any	to be issued by CC team
RMA No Contact No* / Alternate No	to be issued by CC team
RMA No E-mail id if possible	to be issued by CC team
RMA No Model No	to be issued by CC team
RMA No Serial No* (13 digit)	to be issued by CC team
RMA No Nature of fault	to be issued by CC team
RMA No Note: PIN code / Contact No / Serial No is mandatory POP if product exceed the warranty Period

Enquiry for the purchase of any BenQ Genuine Accessories and Consumable items viz LAMP, DMD, 3D Glass, Interactive Pen, Wireless Dongle etc can be sent to service-in@benq.com and we will assist you.

BenQ Warranty Policy

1. Customer can call on BenQ toll free number 1800 419 9979 or send the product details and customer contact details on service-in@benq.com to log the complaint.

2. For any BenQ's product fails within 7 days from purchase date with the proof of original receipt or invoice, BenQ will provide 1 to 1 Replacement to end users based on the product's warranty policy after product been verified by contacting BenQ Authorised Service Providers Click here>>). product must be in full packaging & without any physical damage on the product. If the sent in unit is NDF (No Defect Found), BenQ reserve the right to return the original unit to End User.

3. Carry-in Warranty: End Users are requested to send their products to service center to avail warranty service support.

4. On-site Pick up Service: This is available with respect to the product covered by BenQ's On-site Pick up Warranty only and located within local area. On-site pick up service must be scheduled within office hours. End users are required to pay for the extra transportation charge at prevailing price on request of service for non working hours.

5. Preventive Maintenance is not a part of standard warranty support hence consumer should take care of Preventive Maintenance by their own because its requirement is depends on the site condition and environment where the Product is installed and operated. BenQ will provide onsite support only for breakdown calls during the usage of the products.

6. Demo and installation of the Products are not a part of standard warranty support hence no calls will be registered for such requirement. For such requests BenQ extends telephonic support through our technical Help desk i.e. 0124-4501466

For any requirement of firmware upgradation in Video Projectors and Gaming / CAD-CAM Monitors the support will be carry-in only i.e the user should carry the products to the nearest service center.BenQ Authorised Service Providers Click here>>)

*All prices, products, terms & conditions are subject to change without notice. Some BenQ national subsidiary may provide longer warranty period and/or services such as on-site pickup or on-site repair. In such country, the exclusions or limitations of this generic warranty may not apply to you. You may also have other warranties and services that vary from country to country. You are advised to consult your local BenQ Office for a full determination of your rights.

General Terms and Conditions

1. BenQ warrants the product you have purchased from BenQ or BenQ distributor, reseller, or vendor (Authorized partners) to be free from manufacturing defects in material and workmanship under normal use. Your sales receipt is your proof of purchase of the product and the warranty period commences as of that date or manufacturing date +3 Months, which is earlier. This warranty extends only to the original purchase and is non-transferable.

2. BenQ India does not provide any overseas regional warranty on Projectors, LCDM LTV and DSC. The Overseas Warranty is applicable only for Joybook ( JBK) purchased with International Warranty from an authorized seller. The Overseas warranty is subject to the verification of the BenQ Invoice TW m the country from where it has been purchased.

3. During the warranty period as indicated above, BenQ will, at no additional charge, replace defective parts or products with new parts or serviceable parts or products that are equivalent to new parts or products in performance. All replaced or exchanged parts which are removed under this warranty will become the property of BenQ.

4. Software related faults resulting from incorrect installation of software (except where the software is installed by a BenQ), the failure of the product to perform any purpose other than its intended purpose and viruses or bugs shall not be considered as product faults.

5. It is your responsibility to maintain useable archival back-ups of all data and to reload all software following any maintenance or repair work.

6. Parts, products and software not supplied by BenQ, whether installed or attached to the product are not covered by this product warranty.

7. Availability of service and response-time estimates for any given case may vary according to the remoteness or accessibility of product location.

8. BenQ at its option may invalidate this warranty and/or decline a warranty claim if the defect claimed has arisen for any reason other than defective parts or workmanship. Circumstances in which BenQ may invalidate a warranty claim include but are not limited to the following:

Accidental damage, misuse, or abuse of the product
For any bug/dust/dirt appeared on the panel (blackish / greyish) may be appeared due to environmental condition (Sometime rainy days, the panel has temperature, when environment has moisture and air dust (between cell glass and Film) combined together, panel very easy to has this symptom)
Use of the product within an improper or inappropriate operating environment; like grounding ( earthing) issue, heavy dust; improper shutdown etc
Non Genuine BenQ consumables were used with the projector
The installation, maintenance or usage is not as per BenQ standards
It is defect or damage caused by computer virus attack, natural disaster, use of third party accessories, optional products or consumables
Improper use / usage not in accordance with product instructions or poor handling by customer
Unreasonable or excessive use
Act of God, fire, flood, act of violence or any similar occurrence.
Modification of the product that has not been authorized by BenQ in writing
The serial number or warranty seal of the product being removed or defaced
The product being serviced or repaired by anyone other than an Authorized Service Provider
A claim for missing software or accessories not reported within 7 working days after purchase
Images burnt into a CRT display as a result of a failure to use power saving or screen savers
Changes in the normal settings of the product and Normal wear and tear
Any form of physical damages and CID (customer induced defect)
Warranty support will be applicable for the products imported / marketed by BenQ India Pvt. Ltd. only

Warranty Period

Product / Accessories	Warranty period	Service type
Product / Accessories LCD Monitors	Warranty period 39 months from the date of manufacturing or 36 months from the date of invoice (POP) whichever is earlier	Service type Onsite
Product / Accessories LCD/ LED Televisions	Warranty period 15 months from the date of manufacturing or 12 months from the date of invoice (POP) whichever is earlier	Service type Onsite
Product / Accessories Flat Belt / Photo Scanner	Warranty period 15 months from the date of manufacturing or 12 months from the date of invoice (POP) whichever is earlier	Service type Carry in
Product / Accessories DSC	Warranty period 15 months from the date of manufacturing or 12 months from the date of invoice (POP) whichever is earlier	Service type Carry in
Product / Accessories Monitor TV	Warranty period 36 Months from the date of invoice/39 months from the date of manufacturing (whichever is earlier) panel carries 12 months from the date of invoice or / 15 months from the date of manufacturing whichever is earlier	Service type Onsite
Product / Accessories Projectors	Warranty period 27 months from the date of manufacturing or 24 months from the date of invoice (POP) whichever is earlier	Service type Onsite
Product / Accessories Projectors	Product / Accessories (12 Months warranty on MP514 / MP515 / MP523 sold before AUG-2010)	Service type Onsite
Product / Accessories Lamp	Warranty period 6 Months or 500 hours whichever is earlier	Service type Carry in
Product / Accessories LED Projector - GP1/GP2/GP10	Warranty period 27 months from the date of manufacturing or 24 months from the date of invoice (POP) whichever is earlier	Service type Carry in
Product / Accessories LED Lamp	Warranty period 12 Months or 1500 hours whichever is earlier	Service type Carry in
Product / Accessories Note: Accessories - Power Adaptor, Remote control, Signal cable carry 12 months carry in warranty. For Document Camera, 3D Glasses, Point Draw Pen, IR Module, Wireless/HDMI/QCast Dongle and GP2, GP3 Battery carry 3 months carry in warranty.

BenQ LCDM Pixel Policy

Panel Type	Native Resolution	Bright Sub-Pixel	Dark Sub-Pixel	Total Allowable Sub-Pixel
Panel Type Smaller than FHD	Native Resolution Smaller than 1920*1080	Bright Sub-Pixel 3	Dark Sub-Pixel 3	Total Allowable Sub-Pixel 5
Panel Type Full HD (FHD)	Native Resolution 1920*1080(1080P)	Bright Sub-Pixel 2	Dark Sub-Pixel 5	Total Allowable Sub-Pixel 5
Panel Type Quad HD (QHD)	Native Resolution 2560*1440 (1440P)
Panel Type Ultra HD (UHD)	Native Resolution 3840*2160 (4K)

*Note: if Panel size is greater >22" single pixel will also covered under warranty but POP should be within 90 days. This is not applicable on Digital Signage, IFP and Video wall; applicable only for LCD monitor / ESD monitor BenQ reserve the rights to make final judgement of warranty claim after closer examination or evaluation of the LCD panel of your LCD Products based on the above specification.

About LCD Panel Pixel Policy

The sharp detail and vivid colors from each and every BenQ LCD panel is made up of tiny pixels, and each tiny pixel has three smaller individual red, green and blue pixel. Thus, a single BenQ LCD panel consists of millions of tiny pixels.

During LCD panel manufacturing of BenQ LCD monitors, digital signage or interactive display product, it is not uncommon for pixels to remain "stuck", a phenomenon which an imperfection either a colored pixel which is always ON (bright), or always OFF (dark). This is considered normal and does not affect the overall performance of BenQ display.

For more information, please follow the document on BenQ LCD Monitor Dead Pixel Policy. Should the LCD panel is diagnosed to contain or exceeding the following number of non-conforming pixel (dot) within the duration of Warranty period, the LCD panel is then considered as a defect and can be claimed as Warranty service.

Download: BenQ LCD Monitor Dead Pixel Policy

LCD Panel Bubble Issue (Black Air Bubble)

All the Black Air Bubble cases as shown in the picture above are not supported in warranty and are consider as CID (Customer Induced Defect).

Please read the below causes of Air bubble appear on the panel.

1. Monitor:

a. Bezel with abnormal trace

b. Can’t be erased

c. Seal to be damaged

2. Material

a. Unknown liquid

b. Alcohol: Acetone

c. Detergent: water

3. Method:

a. Cleaning the monitor

b. Foreign force to shock the monitor

c. Too wet to flow down into the panel& seal

4. Environmental

a. Monitor turn on too long (temp. up)

b. Thermo effect enhance the seal to be corroded

c. Abnormal Humidity

Below are the pictures showed you the position which is to be damaged:

We simulated to put the cell into the ESD bag and put some water from the bottom of bag, put it under aging box at 60 degree high temp., and the bubble is appeared on the cell.

1. Air Bubble is due to cell lead & seal to be corroded, so the air can go into the panel inside.

2. Observe the cell lead & seal corrosion position, found front bezel to be corroded & top polarizer with dirty material.

3. In BenQ experience, it’s chemical pollution from user site un-proper usage (customer’s issue).

We could see the air bubble on the bottom line of monitor and when the bezel is damaged, the LC between 2 pcs of glasses will be pushed outside and air will go into the inside of panel.

The black air bubble is movable and it will move to the middle or top side of panel due to air will move to top side.

When the bezel is damaged and by user un-proper operation on the monitor (careless put unknown liquid into panel) when cleaning the monitor with detergent and flow down into the bezel and seal, more than 1 or 2 months will cause the seal damaged.

BenQ LCD / LTV Pixel Policy

Panel Vendor	Model	Bright Pixel	Dark Pixel	Total Pixels
Panel Vendor KTC	Model L32-7000/L32-7010/L24-7010/L32-7010/L37-7010 / L24 7010	Bright Pixel 2	Dark Pixel 2	Total Pixels 3
Panel Vendor LG	Model L23-6010	Bright Pixel 2	Dark Pixel 5	Total Pixels 6
Panel Vendor LG	Model L32-6010/L42-6010/V32-6000/V42-6000	Bright Pixel 2	Dark Pixel 8	Total Pixels 9
Panel Vendor AUO	Model L32-5000	Bright Pixel 1	Dark Pixel 7	Total Pixels 7
Panel Vendor AUO	Model L42-5000	Bright Pixel 1	Dark Pixel 8	Total Pixels 8
Panel Vendor CMO	Model SC3211	Bright Pixel 2	Dark Pixel 7	Total Pixels 7

Above table indicates that Bright / Dark pixels which can be occurred on the screen under production of LCD / LED panel. However this does not affect to LCD / LED panel functionality. Hence this comes within specification & not supported in warranty

Warranty Procedure

To obtain warranty service, end user must provide Proof of original purchase receipt or invoice.

Dead on Arrival (DOA)

If the product fails within 7 days from the date of purchase, and inform to BenQ, customer will log the complaint on BenQ toll free number i.e. 18004199979 after logging the complaint engineer will visit at given address and diagnose there any technical problem due to manufacturing defect and not repairable on-site, complaint will qualify as DOA and will be covered by our DOA warranty replacement process.

For DOA, the Unit should be intact with complete packing and accessories.

OOW Repair Charges

Distance from SVC( To & Fro)	Onsite Visit Charges (INR) per visit
Distance from SVC( To & Fro) 0-40 KM	Onsite Visit Charges (INR) per visit 300+TAX
Distance from SVC( To & Fro) 41-100 KM	Onsite Visit Charges (INR) per visit 500+TAX
Distance from SVC( To & Fro) 101-200 KM	Onsite Visit Charges (INR) per visit 1000+TAX
Distance from SVC( To & Fro) >201 KM	Onsite Visit Charges (INR) per visit As per Actual

Product	Diagnosing Charges	Servicing Charge	Part Cost
Product Standard PRJ Models	Diagnosing Charges 300 +Service Tax	Servicing Charge 1000+ Service Tax (Diagnosing charges waive off)	Part Cost As per quotation
Product LCDM / LTV	Diagnosing Charges 300 +Service Tax	Servicing Charge 700+ Service Tax (Diagnosing charges waive off)	Part Cost As per quotation
Product PDP / FHD Video PRJ	Diagnosing Charges 500 +Service Tax	Servicing Charge 1200+ Service Tax (Diagnosing charges waive off)	Part Cost As per quotation
Product Pro AV PRJ Series	Diagnosing Charges 500 +Service Tax	Servicing Charge 1500+ service Tax (Diagnosing charges waive off)	Part Cost As per quotation

Out of Warranty

1. Product is considered as Out of Warranty based on the following against the Warranty Period of respective Product:

a. The customer's proof of purchase, invoice or receipt indicating the date of purchase, or;

b. The manufacture date of the Product from the specification/rating label.

2. Product in Warranty period, including but not limited to the following:

a. Counterfeit, or;

b. Imported by country or region not in accordance to Product warranty policy, or;

c. Serial number on the specification or rating label is unclear, changed, damaged, removed, or;

d. Warranty or sealed label is changed, damaged, removed, or;

e. Normal wear or tear, or;

f. Operate beyond Product's intended design, specification, capability, purpose, or;

g. Natural disaster or force of nature, e.g. fire, flood, lightning, or;

h. Extremes of temperature, humidity or condition deemed inappropriate for Product operation or storage, or;

i. Corrosion from exposure to chemical/electrochemical reaction with the environment, such as seawater (salt content of air), moisture, sweat, bacteria, household cleaning agents, extremes of atmospheres, or;

j. Incorrect operation caused by third party product or accessory, connecting source such as personal computer, laptop, media player (digital optical disc/data storage based) or set-top box.

3. Customer induced liability, including but not limited to the following:

a. DEFECTS OR MALFUNCTIONS CAUSED BY DAMAGE RESULTING FROM IMPROPER CARE, NEGLECT, MISUSE, ABUSE, OR OPERATION OF THIS PRODUCT CONTRARY TO THE INSTRUCTIONS CONTAINED IN THE USER MANUAL

b. DAMAGE OR DEFECT CAUSED BY ACCIDENT, SAND, WATER OR BATTERY LEAKAGE

c. DAMAGE CAUSED DURING ANY MODES OF TRANSPORTATION, COURIER, POSTAGE, OR MAIL

d. DAMAGE CAUSED BY ANY MODIFICATION OR SERVICING PERFORMED BY PERSON(S) OTHER THAN BENQ OR BENQ AUTHORISED SERVICE CENTER

e. ACCESSORIES, INCLUDING BATTERIES, CHARGER, AC ADAPTOR, CABLES (ALL FORMS) AND OTHER CONSUMABLES

f. ANY ELECTRONIC DATA LOSS DUE TO MALFUNCTIONING OR REPAIR OF THIS PRODUCT

Limitation of Liability

Except for the warranties set forth herein, BenQ disclaims all other warranties, expressed, implied, or statutory, including but not limited to the implied warranties of merchantability or fitness for a particular purpose.

Any implied warranties that may be imposed by applicable law are limited to the terms of this limited warranty. In no event shall BenQ be liable for any incidental, special or consequential, damages, including but not limited to loss of business, profits, data or use, whether in an action in contract or tort or based on a warranty, arising out of or in connection with the use or performance of the product, even if BenQ had been advised of the possibility of such damages.

If, despite the foregoing limitation, for any reason BenQ becomes liable to you for damages incurred by you in connection with this Warranty Policy, then, the liability of BenQ will be limited to the amount equal to the amount paid by you according to the Proof of Purchase to BenQ or a BenQ authorised distributor or reseller for the product.