Why is the speaker unable to receive and play audio from source devices?

06-06-2024

For Bluetooth connections, please make sure that:

1. In the audio menu of the Bluetooth device, select “treVolo U stereo” as the
output.

2. To use the speaker to play music and sound for content on your PC, enter
the audio menu of your PC and select the PC itself as the microphone
and “treVolo U stereo” as the speaker.

3. To use the speaker for online courses or calls on your PC, enter the
audio menu of your PC and select “treVolo U Hands-Free AG Audio”
as the microphone and “treVolo U Hands-Free AG Audio” as the speaker.

For wired audio, consult these:

1. If you are connecting a Mac or iPad, enter the computer/tablet’s audio
menu and search for and select “external headphones” as the output device.

2. If you are connecting a Windows notebook, enter the computer’s audio
output menu and select the computer itself as the output device.

3. If the supplied audio cable is unable to create a connection, try connecting
headphones with a 4-pin cable to test if your device is able to receive audio.
If it is able to receive audio via the headphones, follow the instructions
above to switch audio devices.

Was this information helpful?

Yes No

Strictly necessary cookies

Functional cookies

Performance cookies and advertising cookies

Why is the speaker unable to receive and play audio from source devices?