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How can I change my BenQ cookie settings?

Page updated: May 2020

Some essential features on BenQ sites just won’t work without cookies. And having other cookies switched off can seriously affect the way you’ll be able to enjoy our services.

Please check your cookie settings below and turn on any cookies you’re happy with.

“Strictly necessary” cookies can’t be turned off. But Functional and Performance cookies can be turned on or off below. You can learn more about cookies and what they do on our other pages.

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    Performance cookies and advertising cookies

    Performance cookies

    These cookies help to improve the performance of BenQ. If you want to opt-out of advertising cookies, you have to turn-off performance cookies. We also use Google Analytics, SessionCam and Hotjar to track activity and performance on the BenQ website. You can control the information provided to Google, SessionCam and Hotjar.  To opt out of certain ads provided by Google you can use any of the methods set forth here or using the Google Analytics opt out browser add-on here. To opt-out of SessionCam collecting data, you can disable tracking completely by following link：https://sessioncam.com/choose-not-to-be-recorded/. To opt-out of Hotjar collecting data, you can disable tracking completely by following link：https://www.hotjar.com/privacy/do-not-track/.

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    These cookies are used to track your activity on the BenQ website and other websites across the Internet, help measure the effectiveness of our advertising campaign and deliver advertisements that are more relevant to you and your interests. We use various advertising partners, including Amazon, Facebook, and Google. These cookies and other technologies capture data like your IP address, when you viewed the page or email, what device you were using and where you were. You can find out how to avoid them below.

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We use cookies and similar technologies to process personal information for the operation of our website, statistical analysis, and providing targeted advertising. We share information about your use of the site with our advertising partners who may further share it with additional parties. You may opt out of performance cookies here, and learn more about how we use cookies here” 

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How to troubleshoot when my BenQ monitor can't be charged via USB-C

12-09-2024

Please check below the notes or refer to our FAQ video for more details.

https://youtu.be/iMTcnv_gu1s

 

1. Please check whether your BenQ monitor supports power delivery of
   USB-C ports.

2. Please check if you are using BenQ supplied USB-C cable. If a separately
    purchased USB-C cable is used, make sure the cable is certified by USB-IF

    and is full-featured, with power delivery and video/audio/data transfer
    functions.

3. Check the connected device needs to be equipped with a USB-C connector

    that supports charging function via USB power delivery.

4. Make sure that you are connected to the appropriate port.

5. To enable USB-C power delivery function in monitor standby mode. If a
    video

    source via USB-C port is detected, you will be prompted to enable the USB-C
    power delivery function in monitor standby mode.

  • Please select YES to proceed. Then the message will not pop up next time, unless the USB-C cable has been plugged and unplugged.
  • If select NO, then the message will show up again when a USB-C device is detected next time.

6. To check if the USB-C Awake function is enabled in monitor OSD. Go to
    System > USB-C Awake > select ON.

 

Applicable Models

EX321UX, BL2790QT, BL3290QT, EW2780U, EW2880U, EW3280U, EW3880R, EX271Q, EX321UX, EX480UZ, GW2485TC, GW2486TC, GW2785TC, GW2786TC, GW2790QT, GW3290QT, MA270U, MA320U, RD240Q, RD280U, RD280UA

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