Search history
Clear
WDC20 InstaShow S for Wireless Presentation & Collaboration
Instant Screen Mirroring and Collaboration
Application
How to turn on "Split Screen," one of the key features of InstaShow S (WDC20)?
There's 2 ways to turn on "Split Screen" :
1) Press the "Split Screen Key" on WDC20 Button.
2) Click "Split Screen" on the InstaShare app. Learn more
1) Press the "Split Screen Key" on WDC20 Button.
2) Click "Split Screen" on the InstaShare app. Learn more
Is "Touch Back" compatible with Mac OS as well as Windows?
1) "Touch Back" supports multi-touch on Windows only. BenQ recommends using "Touch Back" on Powerpoint (Windows).
2) "Touch Back" supports single-touch on OS only. BenQ recommends using "Touch Back" on Keynote (MacOS).
*actual application will vary per software version Learn more
2) "Touch Back" supports single-touch on OS only. BenQ recommends using "Touch Back" on Keynote (MacOS).
*actual application will vary per software version Learn more
How could I do a wireless presentation from an Android Phone with InstaShow S?
For steps to do a wireless presentation from an Android Phone with InstaShow S, please refer to the tutorial video.
Learn more
How to update the Host firmware via OTA?
For steps to update the Host firmware via OTA, please refer to the tutorial video.
Learn more
How to pair a Button with a Host?
For steps to pair a Button with a Host, please refer to the tutorial video.
Learn more
How to pair a Button with a Host via Web Control?
For steps to pair a Button with a Host via Web Control, please refer to the tutorial video.
Learn more
What HDMI version does InstaShow/InstaShow S Button use?
HDMI 1.4b
Learn more
Do I have to install any software in advance in order to use InstaShow/InstaShow S?
No, no need to install any software. True plug and play.
Learn more
How can I do wireless presentation with the WDC20 from an iPhone while browsing the internet?
We have a special tutorial video explaining how to do this. Please refer to the below:
Learn more
Does touch back support multiple Windows-based PCs simultaneously?
Touch back works in split screen. However, only one PC can be controlled with touch back at any given time. The touch back function only works with the selected split screen.
How can I tell which laptop is controlled by my USB mouse?
When connecting a USB mouse to the Host, the whole screen can be controlled. That USB mouse can control the selected split screen.
How do I control my presentation with the InstaShow S?
To control your presentation with the InstaShow S, please refer to the following tutorial video:
Learn more
Can I use "Touch Back" on an interactive flat panel?
You can use "Touch Back" on an interactive flat panel under 2 conditions:
1) The touch panel of the interactive panel is functioning (USB HID required)
2) Connect the Host to the interactive panel with a USB cable (USB Touch port on the interactive panel)
Can I use "Touch Back" when a touch-sensor is attached to my projector?
You can use "Touch Back" if both your projecor and touch-sensor support USB HID. Connect your projector to Host with a USB wire.
Learn more
Can I use InstaShow/InstaShow S for 10-12 hours per day?
Yes, you can.
Can my mobile access the internet when connected to Host?
Make sure Host is connected to the ethernet if you want to have your mobile connect to the internet.
Learn more
Does BenQ InstaShow/InstaShow S support Mac extended mode?
Yes. BenQ InstaShow/InstaShow S support Mac extended mode.
How to adjust the resolution of Windows laptop that is changed when connected with InstaShow?
Please select "Display" and adjust "Scaling" on the graphics card to adjust the resolution.
Learn more
Is a periodical restart of InstaShow necessary? Will the transmission quality between Host and Button be affected if a periodical restart is not performed?
Yes, a periodical restart of InstaShow is required. After 24 hours of usage, please power the InstaShow off for 30 minutes then restart. This will ensure stability and the best transmission quality between the Host and Button.
Learn more
Is InstaShow/InstaShow S compliant with HDCP?
Yes, InstaShow/InstaShow S is compliant with HDCP. When HDCP content is shared with InstaShow/InstaShow S, the HDCP content will be shown on the HDMI-compliant digital displays.
Learn more
Will the performance of InstaShow/InstaShow S be impacted if my PC is outdated?
No. InstaShow/InstaShow S does not use any software or share PC's CPU resource. Therefore, InstaShow/InstaShow S performs well regardless of the performance of your PC.
Learn more
What is the maximum length of HDMI cable to use on InstaShow ?
It is suggested to use a HDMI cable with maximum length of 3 meters on InstaShow/InstaShow S.
Learn more
When will the Host enter network standby mode?
What is the maximum workable distance between the button and the Host?
The maximum workable distance is listed below:
WDC10 series: 8 meters
WDC20 series: 15 meters
WDC30 series: 30 meters
VS20: 20 meters
Learn more
What is the minimum internet connection bandwidth required for a smooth connection between the Host and the Button?
Wi-Fi Traffic Test in Web Management is designed to help you check your internet speed. We recommend at least 15Mbps for 1080p 60Hz content.
Learn moreSpecification
InstaShow (WDC10/WDC10C) has an outstanding Video/Presentation Mode. Does InstaShow S (WDC20) also have this feature?
Embedded with "Auto Switch," InstaShow S (WDC20) detects and changes to either Video or Presentation Mode automatically. There's no need to switch from mode to mode for InstaShow S (WDC20).
Learn more
Will "Touch Back" work with "Split Screen" mode on?
Yes. "Touch Back" will still work with "Split Screen" mode on.
Learn more
On "Split Screen" mode, if there are more than one participants doing video mirror, can all the other split screens play video and audio?
The last one to cast takes charge of the major screen. Only the major screen can cast video and audio. The other three can only cast images.
Learn more
Can I use "Split Screen" on other devices?
"Spit Screen" supports Button, Airplay, and the InstaShare app. If you use Googlecast, "Split Screen" will be turned off atumatically. That's to say, Googlecast only casts but does not support "Split Screen."
Learn more
What is the highest resoluton of InstaShow S (WDC20)?
Highest output 4K 30p ; highest input 1080p 60p (compatible up to 4K)
Learn more
Is InstaShow S (WDC20) compatible with other meeting systems, such as CISCO SX10/SX20 and Polycom group 500?
Yes, WDC20 is compatible with CISCO SX10/SX20 and Polycom group 500. You will save a lot of budget by using WDC20.
Learn more
Is InstaShow S compatible with USB 3.0?
Yes.
Learn more
Is InstaShow/InstaShow S compatible with USB Type-C connection on both Mac and Windows PC?
Yes, with a converter cable. (USB Type-C to HDMI)
Learn more
What is the default RX output resolution?
The default RX output resolution depends on the connected display, and can be up to 4K 60Hz.
Learn more
Can I use custom images for the splash screen?
Yes, the splash screen can be customized.
Learn more
What resolution is displayed when InstaShow Host is waiting for a connection?
In that situation the resolution is 1080p full HD.
Learn more
Can I hide Host's SSID on the screen?
Yes, you can hide Host's SSID on the screen. Please refer to User Manual for more info.
Learn more
Does BenQ InstaShow/InstaShow S support Windows extended mode?
Yes, BenQ InstaShow/InstaShow S supports Windows extended mode.
Learn more
Does InstaShow/InstaShow S support 3D content?
No, InstaShow/InstaShow S does not support 3D content.
Learn more
InstaShow has an outstanding Video/Presentation Mode. Does InstaShow S also have this feature?
Embedded with "Auto Switch," InstaShow S detects and changes to either Video or Presentation Mode automatically. There's no need to switch from mode to mode for InstaShow S.
On "Split Screen" mode, if there are more than one participants doing video mirror, can all the other split screens play video and audio?
The last one to cast takes charge of the major screen. Only the major screen can cast video and audio. The other three can only cast images.
On InstaShow, which file formats can be used for uploading images as custom backgrounds for the guide screen and for display in idle mode (as a screensaver)?
Images should be JPEG, PNG, or GIF. For best results, we recommend an image resolution of 1920 x 1080, but the maximum acceptable resolution for custom background images is 3840 x 2160.
Further Query
InstaShow (WDC10/WDC10C) has an outstanding Video/Presentation Mode. Does InstaShow S (WDC20) also have this feature?
Embedded with "Auto Switch," InstaShow S (WDC20) detects and changes to either Video or Presentation Mode automatically. There's no need to switch from mode to mode for InstaShow S (WDC20).
Learn more
Will "Touch Back" work with "Split Screen" mode on?
Yes. "Touch Back" will still work with "Split Screen" mode on.
Learn more
On "Split Screen" mode, if there are more than one participants doing video mirror, can all the other split screens play video and audio?
The last one to cast takes charge of the major screen. Only the major screen can cast video and audio. The other three can only cast images.
Learn more
Can I use "Split Screen" on other devices?
"Spit Screen" supports Button, Airplay, and the InstaShare app. If you use Googlecast, "Split Screen" will be turned off atumatically. That's to say, Googlecast only casts but does not support "Split Screen."
Learn more
What is the highest resoluton of InstaShow S (WDC20)?
Highest output 4K 30p ; highest input 1080p 60p (compatible up to 4K)
Learn more
Is InstaShow S (WDC20) compatible with other meeting systems, such as CISCO SX10/SX20 and Polycom group 500?
Yes, WDC20 is compatible with CISCO SX10/SX20 and Polycom group 500. You will save a lot of budget by using WDC20.
Learn more
Is InstaShow S compatible with USB 3.0?
Yes.
Learn more
Is InstaShow/InstaShow S compatible with USB Type-C connection on both Mac and Windows PC?
Yes, with a converter cable. (USB Type-C to HDMI)
Learn more
What is the default RX output resolution?
The default RX output resolution depends on the connected display, and can be up to 4K 60Hz.
Learn more
Can I use custom images for the splash screen?
Yes, the splash screen can be customized.
Learn more
What resolution is displayed when InstaShow Host is waiting for a connection?
In that situation the resolution is 1080p full HD.
Learn more
Can I hide Host's SSID on the screen?
Yes, you can hide Host's SSID on the screen. Please refer to User Manual for more info.
Learn more
Does BenQ InstaShow/InstaShow S support Windows extended mode?
Yes, BenQ InstaShow/InstaShow S supports Windows extended mode.
Learn more
Does InstaShow/InstaShow S support 3D content?
No, InstaShow/InstaShow S does not support 3D content.
Learn more
InstaShow has an outstanding Video/Presentation Mode. Does InstaShow S also have this feature?
Embedded with "Auto Switch," InstaShow S detects and changes to either Video or Presentation Mode automatically. There's no need to switch from mode to mode for InstaShow S.
On "Split Screen" mode, if there are more than one participants doing video mirror, can all the other split screens play video and audio?
The last one to cast takes charge of the major screen. Only the major screen can cast video and audio. The other three can only cast images.
On InstaShow, which file formats can be used for uploading images as custom backgrounds for the guide screen and for display in idle mode (as a screensaver)?
Images should be JPEG, PNG, or GIF. For best results, we recommend an image resolution of 1920 x 1080, but the maximum acceptable resolution for custom background images is 3840 x 2160.
How can I make sure whether it is safe when the device in use is hot?
The approved environment temperature range for InstaShow/ InstaShow S in operation is 0~40 °C. The upper temperature limit of InstaShow/ InstaShow S TX and RX ambient is 95 °C.
When the environment temperature is 40 °C, the measured temperature of WDC10 RX should be under 63 °C and that of InstaShow/ InstaShow S TX should be under 51.2°C, according to the regulation compliance. Please refer to the user manual for the suggested temperature range for safe use. Learn more
When the environment temperature is 40 °C, the measured temperature of WDC10 RX should be under 63 °C and that of InstaShow/ InstaShow S TX should be under 51.2°C, according to the regulation compliance. Please refer to the user manual for the suggested temperature range for safe use. Learn more
How to fix the screen that turns grey in sleep mode when displaying images through InstaShow/InstaShow S and projector?
Yes, it is normal. Laptop will stop HDMI output when it is in sleep mode. Please wake the laptop up and the image will be displayed on screen again.
Learn more
How to fix the screen that shows "HDMI Searching" when it's displaying laptop's image through InstaShow/InstaShow S?
Please check if the display of laptop has been set to "Extend screen" or "Duplicate screen".
Learn more
There is a message which says "Invalid system time" on the standby page. How do I remove it?
Please connect the host to the network with an RJ45 cable. The host will then update with the local time and the message will disappear.
Learn more
After I scanned the QR code from the gift box and finished installing the app, I couldn't screen mirror my phone or tablet. What can I do to fix that?
Please confirm you installed the latest version of the InstaShare app.
Learn more
Touch gestures are not correctly presented on my display. How can I fix this issue?
You can fix this problem via the Screen Scale setting in Web Management. To adjust Screen Scale settings, please click the Adjustment button, then use the toggle buttons to scale the video to fit the screen.
Learn more
Why does Wi-Fi connection speed drop significantly during tests when mirroring?
This is normal due to the processing required by mirroring and the bandwidth it occupies having an impact on Wi-Fi connection speeds. To accurately gauge your wireless network speed, please do not speed test while mirroring.
Learn more
When connecting the Button with a MacBook, a keyboard icon pops up. Is there any way to avoid this?
It is unavoidable for Macbook to identify the button as a new keyboard. It is due to that the button can work as a HID device.
Learn more
How can I make the idle screen or guide screen stay displayed?
Please disable network standby mode, then the idle screen or guide screen will stay displayed. You can disable network standby model from web management > Advance Setting.
How to change the resolution of Macbook when connected with InstaShow?
The changes are related to Macbook design. The resolution can be defined by changing the display setting of the Macbook:
(1) When "Default Retina Display" is selected, it will follow Macbook native resolution.
(2) When "BenQ InstaShow" is selected, it follows the native resolution of the connected display.
The button is unstable or not waking up if the laptop goes into sleep mode. How could I do to fix it?
The problem is related to the fact that in the battery plan, most of the laptop components deactivate when not used for a certain time. Please follow below steps to fix this problem.
(1) Adjust the power plan so that the USB does not deactivate while running on battery
(2) Unplug and plug TX
(1) Adjust the power plan so that the USB does not deactivate while running on battery
(2) Unplug and plug TX
How to adjust the resolution of Windows laptop that is changed when connected with InstaShow?
Please select "Display" and adjust "Scaling" on the graphics card to adjust the resolution.
Learn more
When connecting the Button with a MacBook, a keyboard icon pops up. Is there any way to avoid this?
It is unavoidable for a Macbook to identify the button as a new keyboard. This is because the button can work as an HID device.
Learn more
How to turn on "Split Screen," one of the key features of InstaShow S (WDC20)?
There's 2 ways to turn on "Split Screen" :
1) Press the "Split Screen Key" on WDC20 Button.
2) Click "Split Screen" on the InstaShare app. Learn more
1) Press the "Split Screen Key" on WDC20 Button.
2) Click "Split Screen" on the InstaShare app. Learn more
Is "Touch Back" compatible with Mac OS as well as Windows?
1) "Touch Back" supports multi-touch on Windows only. BenQ recommends using "Touch Back" on Powerpoint (Windows).
2) "Touch Back" supports single-touch on OS only. BenQ recommends using "Touch Back" on Keynote (MacOS).
*actual application will vary per software version Learn more
2) "Touch Back" supports single-touch on OS only. BenQ recommends using "Touch Back" on Keynote (MacOS).
*actual application will vary per software version Learn more
How could I do a wireless presentation from an Android Phone with InstaShow S?
For steps to do a wireless presentation from an Android Phone with InstaShow S, please refer to the tutorial video.
Learn more
How to update the Host firmware via OTA?
For steps to update the Host firmware via OTA, please refer to the tutorial video.
Learn more
How to pair a Button with a Host?
For steps to pair a Button with a Host, please refer to the tutorial video.
Learn more
How to pair a Button with a Host via Web Control?
For steps to pair a Button with a Host via Web Control, please refer to the tutorial video.
Learn more
What HDMI version does InstaShow/InstaShow S Button use?
HDMI 1.4b
Learn more
Do I have to install any software in advance in order to use InstaShow/InstaShow S?
No, no need to install any software. True plug and play.
Learn more
How can I do wireless presentation with the WDC20 from an iPhone while browsing the internet?
We have a special tutorial video explaining how to do this. Please refer to the below:
Learn more
Does touch back support multiple Windows-based PCs simultaneously?
Touch back works in split screen. However, only one PC can be controlled with touch back at any given time. The touch back function only works with the selected split screen.
How can I tell which laptop is controlled by my USB mouse?
When connecting a USB mouse to the Host, the whole screen can be controlled. That USB mouse can control the selected split screen.
How do I control my presentation with the InstaShow S?
To control your presentation with the InstaShow S, please refer to the following tutorial video:
Learn more
Can I use "Touch Back" on an interactive flat panel?
You can use "Touch Back" on an interactive flat panel under 2 conditions:
1) The touch panel of the interactive panel is functioning (USB HID required)
2) Connect the Host to the interactive panel with a USB cable (USB Touch port on the interactive panel)
Can I use "Touch Back" when a touch-sensor is attached to my projector?
You can use "Touch Back" if both your projecor and touch-sensor support USB HID. Connect your projector to Host with a USB wire.
Learn more
Can I use InstaShow/InstaShow S for 10-12 hours per day?
Yes, you can.
Can my mobile access the internet when connected to Host?
Make sure Host is connected to the ethernet if you want to have your mobile connect to the internet.
Learn more
Does BenQ InstaShow/InstaShow S support Mac extended mode?
Yes. BenQ InstaShow/InstaShow S support Mac extended mode.
How to adjust the resolution of Windows laptop that is changed when connected with InstaShow?
Please select "Display" and adjust "Scaling" on the graphics card to adjust the resolution.
Learn more
Is a periodical restart of InstaShow necessary? Will the transmission quality between Host and Button be affected if a periodical restart is not performed?
Yes, a periodical restart of InstaShow is required. After 24 hours of usage, please power the InstaShow off for 30 minutes then restart. This will ensure stability and the best transmission quality between the Host and Button.
Learn more
Is InstaShow/InstaShow S compliant with HDCP?
Yes, InstaShow/InstaShow S is compliant with HDCP. When HDCP content is shared with InstaShow/InstaShow S, the HDCP content will be shown on the HDMI-compliant digital displays.
Learn more
Will the performance of InstaShow/InstaShow S be impacted if my PC is outdated?
No. InstaShow/InstaShow S does not use any software or share PC's CPU resource. Therefore, InstaShow/InstaShow S performs well regardless of the performance of your PC.
Learn more
What is the maximum length of HDMI cable to use on InstaShow ?
It is suggested to use a HDMI cable with maximum length of 3 meters on InstaShow/InstaShow S.
Learn more
When will the Host enter network standby mode?
What is the maximum workable distance between the button and the Host?
The maximum workable distance is listed below:
WDC10 series: 8 meters
WDC20 series: 15 meters
WDC30 series: 30 meters
VS20: 20 meters
Learn more
What is the minimum internet connection bandwidth required for a smooth connection between the Host and the Button?
Wi-Fi Traffic Test in Web Management is designed to help you check your internet speed. We recommend at least 15Mbps for 1080p 60Hz content.
Learn more