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Qcast Mirror QP30 HDMI Wireless Dongle
Effortless Upgrade for Your BYOD Wireless Meeting Room
Application
Can I control the BenQ projector with a remote control designed by other manufacturers?
Yes. When setting the remote control, please input the [custom code + IR code] or [IR code + custom code] based on the instruction on the remote control.
The custom code for BenQ is 0X30. For IR code, please refer to the user manual.
Learn more
Which reminder messages will stop being displayed after "Reminder Message" is switched off?
After "Reminder Message" option is switched off in OSD, the following messages will stop being displayed:
- All signal searching…
- No signal
- (Source) Source searching…
- (Source) Source detected
- Auto adjusting…
- Signal status(Source information menu)
- ECO BLANK/No source detected
- Out of range
- Best resolution
Learn more
- All signal searching…
- No signal
- (Source) Source searching…
- (Source) Source detected
- Auto adjusting…
- Signal status(Source information menu)
- ECO BLANK/No source detected
- Out of range
- Best resolution
Learn more
How do I mute the projector?
The projector can be muted using one of the following settings -
1. OSD > System setup > audio settings > mute
2.. Mute key on remote
The mute function will reset to default (Off) when the projector is restarted, which means audio will be on.
Therefore, if you wish to mute the projector permanently, please turn the audio volume down to 0. Volume levels do not reset for power cycles or restarts.
1. OSD > System setup > audio settings > mute
2.. Mute key on remote
The mute function will reset to default (Off) when the projector is restarted, which means audio will be on.
Therefore, if you wish to mute the projector permanently, please turn the audio volume down to 0. Volume levels do not reset for power cycles or restarts.
Does the projector support change slides on PowerPoint using a remote which emulates page up and page down commands for both Windows PC and MacOS?
This function is only working with Windows PC/Laptop which is designed with and has PgUP and PgDn keys. HDMI (designed with MHL function) and USB Mini-B connection are required from the projector to your Windows PC/Laptop.
Learn more
How can I fix connections to Miracast wireless displays?
Please follow below steps to fix it.
(1) Make sure your Windows device supports Miracast by checking the information that came with it or by going to the manufacturer's website.
(2) Check the firewall settings on your office PC: Please add a firewall rule with a source and destination for ports 7236, 53, 67, and 68 using the IP address 192.168.168.1 to allow screen mirroring.
(3) On your PC, make sure Wi-Fi is turned on.
(4) To remove the device, select Start > Settings > Devices
> Bluetooth & other devices.
(5) Move your Windows device closer to QP30 - QCast Mirror HDMI Wireless Dongle
Learn more
The projection is lag and choppy, how can I fix it?
Please follow the below troubleshooting steps to fix the problem.
1. Please disable Legacy Wi-Fi mode in the advanced settings menu for QP30.
2. If the problem persists after step 1, scan the network status with a Wi-Fi channel analyzer and
make sure that not too many devices are allocated to the same channel.
How do I clean my projector lens?
It is normal to have some dust on the lens surface.
Please refer to the below video for a guide to cleaning your projector's lens.
Learn more
Specification
Which types of BenQ projectors require a power cycling process?
For BenQ projectors designed for general home entertainment and business use, we recommend powering off the projector for 2-3 minutes after every 12 hours of constant use for longer lasting reliability and maximized projector lifespan.
BenQ professional projectors designed with corresponding industrial standards can be used continuously for more than 12 hours and do not require a power cycling process as our home and general-use business projectors do.
If you have any questions, please contact your local BenQ customer care team for further assistance. Thank you.
Learn more
BenQ QP30 does not power on when I connect a USB-C to a USB-C cable to BenQ QP30. How can I fix it?
USB-C chargers provide the Power Delivery protocol but QP30’s USB-C does not support Power Delivery protocol. Please use a USB-A charger and connect it to QP30 via the USB-A-to-USB-C cable.
Learn more
The Wired remote port is used to connect to a wired remote control. What is the maximum distance supported by the wired remote control?
The maximum distance supported by the wired remote control is 10 meters.
Learn moreFurther Query
Which types of BenQ projectors require a power cycling process?
For BenQ projectors designed for general home entertainment and business use, we recommend powering off the projector for 2-3 minutes after every 12 hours of constant use for longer lasting reliability and maximized projector lifespan.
BenQ professional projectors designed with corresponding industrial standards can be used continuously for more than 12 hours and do not require a power cycling process as our home and general-use business projectors do.
If you have any questions, please contact your local BenQ customer care team for further assistance. Thank you.
Learn more
BenQ QP30 does not power on when I connect a USB-C to a USB-C cable to BenQ QP30. How can I fix it?
USB-C chargers provide the Power Delivery protocol but QP30’s USB-C does not support Power Delivery protocol. Please use a USB-A charger and connect it to QP30 via the USB-A-to-USB-C cable.
Learn more
The Wired remote port is used to connect to a wired remote control. What is the maximum distance supported by the wired remote control?
The maximum distance supported by the wired remote control is 10 meters.
Learn more
My remote control is not working. What can be done to fix it?
Please follow below steps for troubleshooting:
(1) Check if the remote receiver is turned off by accident in OSD. It should be turned to Front/Top/Front+Top.
(2) Check if the batteries are out of power. Replace both of the batteries with new ones.
(3) Make sure you are not too far away from the projector. Stand within 7 meters from the projector.
(4) Remove the obstacles between the remote control and projector.
For demo, please refer to the tutorial video Learn more
(1) Check if the remote receiver is turned off by accident in OSD. It should be turned to Front/Top/Front+Top.
(2) Check if the batteries are out of power. Replace both of the batteries with new ones.
(3) Make sure you are not too far away from the projector. Stand within 7 meters from the projector.
(4) Remove the obstacles between the remote control and projector.
For demo, please refer to the tutorial video Learn more
Screen mirroring is not working with my office PC/laptop. How can I fix it?
It’s possibly due to the Firewall setting on your office PC/laptop. Pleaseadd a firewall rule with a source and destination port of port 7236, 53, 67, and 68 with IP address 192.168.168.1 to allow screen mirroring.
Learn more
QP30 is unable to connect with the network, how can I fix it?
If the network you would like to use is 2.4GHz, please turn on Legacy mode on QP30. Otherwise, please switch your router to Band 1 if the network you would like to use is 5Ghz for network connection.
The screen begins flickering when I mirror my device to the projector through BenQ QP30? How can I fix it?
It’s possibly due to the Internet speed or Wi-Fi channel. Flickering could be improved if you connect the QP30 to faster Internet and to a Wi-Fi channel which is less crowded, or stop other applications which consume more bandwidth of your Internet.
Learn more
3D is not working or getting lost sync on my projector. How can I fix it?
Please check the following settings to correct this issue.
1. If the source gives the correct 3D information to the projector, the projector will switch to 3D automatically.
If your source is from PC or steaming content, please select the correct 3D format via OSD Display > 3D > 3D mode.
2. Check the user manual and make sure that the resolution of your content supports 3D.
3. Press the DLP Link button on your 3D glasses to resync the projector and 3D glasses.
4. Please try to change the HDMI EDID setting to Standard.
5. Make sure that no other Projectors are sending DLP Link signals in the same room.
6. Watching in a relatively dark environment to avoid being influenced by other light sources.
7. Check the battery level on your DLP 3D Glasses
8. Adjust the watching distance and screen size within a normal range(Specs)
9. Stay in a fixed position, and try not to move too far/quickly on your head/3D glasses.
10. Try to adjust a colorful setting on the projector and avoid external light direct to your 3D glasses/screen.
11. If it's still not working, the issue might be caused by Hardware margin. You can switch to another projector or 3D glasses for a try.
Can I control the BenQ projector with a remote control designed by other manufacturers?
Yes. When setting the remote control, please input the [custom code + IR code] or [IR code + custom code] based on the instruction on the remote control.
The custom code for BenQ is 0X30. For IR code, please refer to the user manual.
Learn more
Which reminder messages will stop being displayed after "Reminder Message" is switched off?
After "Reminder Message" option is switched off in OSD, the following messages will stop being displayed:
- All signal searching…
- No signal
- (Source) Source searching…
- (Source) Source detected
- Auto adjusting…
- Signal status(Source information menu)
- ECO BLANK/No source detected
- Out of range
- Best resolution
Learn more
- All signal searching…
- No signal
- (Source) Source searching…
- (Source) Source detected
- Auto adjusting…
- Signal status(Source information menu)
- ECO BLANK/No source detected
- Out of range
- Best resolution
Learn more
How do I mute the projector?
The projector can be muted using one of the following settings -
1. OSD > System setup > audio settings > mute
2.. Mute key on remote
The mute function will reset to default (Off) when the projector is restarted, which means audio will be on.
Therefore, if you wish to mute the projector permanently, please turn the audio volume down to 0. Volume levels do not reset for power cycles or restarts.
1. OSD > System setup > audio settings > mute
2.. Mute key on remote
The mute function will reset to default (Off) when the projector is restarted, which means audio will be on.
Therefore, if you wish to mute the projector permanently, please turn the audio volume down to 0. Volume levels do not reset for power cycles or restarts.
Does the projector support change slides on PowerPoint using a remote which emulates page up and page down commands for both Windows PC and MacOS?
This function is only working with Windows PC/Laptop which is designed with and has PgUP and PgDn keys. HDMI (designed with MHL function) and USB Mini-B connection are required from the projector to your Windows PC/Laptop.
Learn more
How can I fix connections to Miracast wireless displays?
Please follow below steps to fix it.
(1) Make sure your Windows device supports Miracast by checking the information that came with it or by going to the manufacturer's website.
(2) Check the firewall settings on your office PC: Please add a firewall rule with a source and destination for ports 7236, 53, 67, and 68 using the IP address 192.168.168.1 to allow screen mirroring.
(3) On your PC, make sure Wi-Fi is turned on.
(4) To remove the device, select Start > Settings > Devices
> Bluetooth & other devices.
(5) Move your Windows device closer to QP30 - QCast Mirror HDMI Wireless Dongle
Learn more
The projection is lag and choppy, how can I fix it?
Please follow the below troubleshooting steps to fix the problem.
1. Please disable Legacy Wi-Fi mode in the advanced settings menu for QP30.
2. If the problem persists after step 1, scan the network status with a Wi-Fi channel analyzer and
make sure that not too many devices are allocated to the same channel.
How do I clean my projector lens?
It is normal to have some dust on the lens surface.
Please refer to the below video for a guide to cleaning your projector's lens.
Learn more