Subject to the terms and conditions set forth below, BenQ America Corp. (“BenQ”) warrants the new BenQ Digital Signage (“Product”) you have purchased from BenQ or from a BenQ authorized reseller/retailer, to be free from defects in materials or workmanship under normal consumer use during the warranty period in the continental United States. If the Product becomes defective during the warranty period BenQ will replace the Product with a new or reconditioned Product of the same or functionally equivalent model.

 BenQ Digital Signage Standard Limited Warranty: Subject to the exclusions set forth below:

•  Three (3) years from the purchase date by the end user customer (the “Customer”) replacement only at BenQ’s discretion (see Warranty Service below for details); refurbished units have a separate warranty policy. 
• DOA (Dead On Arrival): Must be reported within thirty (30) days of purchase. An RMA number must be issued in order to process the replacement. BenQ will replace the DOA unit with a brand new replacement. BenQ will cover the freight charges both ways. 
• Shipping Damages: All shipping damages must be reported within seven (7) business days upon receipt of the Product. BenQ is not responsible for the shipping damages reported after such period. 
• Replaced Products: All replaced products shall be warranted only for the remainder of the original warranty period specified above.
• Advanced Replacement Option: 

In the event a Product fails within 3 years from the date of purchase, BenQ will replace the unit with a refurbished replacement* after a Return Merchandise Authorization (RMA) number is issued (except no deliveries on Saturdays, Sundays, or holidays and shipments to certain remote areas may be delayed due to the shipper's practices.) The Customer's credit card number must be obtained before a replacement is sent. BenQ will ship out an advance replacement after receiving the Customer's credit card and charging the credit card the MSRP amount of the unit. An immediate credit to the credit card will be issued upon receipt of the defective Product returned by the Customer within 30 days of BenQ’s shipment of the advance replacement unit. BenQ will cover the freight charges both ways during warranty period. Additional information required for advanced replacement:

a) Serial number

b) Invoice number

c) Model number

d) Verifiable shipping address 

e) Completed Advanced Replacement authorization form 

f) Completed RMA request form 

Note: A failure must be determined by BenQ Tech Support Center before the replacement process is to begin. The original date of purchase applies to the replaced unit for warranty purposes. 

*Subject to refurbished replacement availability.

Obtaining Warranty Service

If you purchased a BenQ product in the continental United States, you are entitled to service during the warranty period subject to the following terms and conditions:

1. Warranty service is available for all Products purchased and located in the continental United States. 

2. You must contact BenQ Technical Support Center at 1-888-512-2367 or email BenQcare.us@BenQ.com. Proof of the place and date of purchase is required to verify your warranty service claim. 

3. BenQ or BenQ Technical Support Center will attempt to resolve technical issues over the phone or email. If telephone or email solution is not possible, BenQ or BenQ Technical Support Center will then issue an RMA number to be used as a means of identifying the Product returned. RMA numbers are valid for thirty (30) days and void thereafter. 

4. You must return the Product to BenQ unless otherwise directed by BenQ to a BenQ Authorized Service Provider facility. 

5. All returned Products must be accompanied with (i) the original shipping and packing materials, (ii) a description of the BenQ product symptom and (iii) proof of the place and date of purchase. The RMA number must be clearly printed on packing slip and on the exterior-shipping container. All Products must be sent in secured packaging to avoid any shipping damages. 

6. BenQ and BenQ Authorized Service Provider reserve the right to refuse and return, freight collect, Products (i) that are not covered by BenQ’s warranty; or (ii) for which there is no trouble found. Products delivered to BenQ or a BenQ Authorized Service Provider with an expired RMA may be refused and returned, without prior notice, to the Customer freight collect.

Exclusions

This limited warranty does not extend to any Product not purchased from the BenQ authorized reseller, nor to any Product with missing or altered service tags or serial numbers from the original manufacturer. This limited warranty also does not extend to any Product that has been damaged or rendered defective (a) due to normal wear and tear; (b) as a result of use of the Product other than for its normal intended use, or other misuse, abuse or negligence to the Product; (c) by the use of parts not manufactured or sold by BenQ; (d) by modification of the Product; (e) as a result of service by anyone other than BenQ or a BenQ Authorized Service Provider; (f) improper transportation or packing when returning the Product to BenQ or a BenQ Authorized Service Provider; (g) improper installation of third-party products; (h) improper environment (including improper temperature or humidity); and (i) unusual physical or electrical stress or interference, failure or fluctuation of electrical power, lightning, static electricity, fire, or acts of God. BenQ is not responsible for damage to or loss of any programs, data or removable storage media. You are responsible for saving (backing up) any programs, data or removable storage media.

Other Limitations

EXCEPT FOR THE WARRANTIES SET FORTH HEREIN, BENQ DISCLAIMS ALL OTHER WARRANTIES, EXPRESSED OR IMPLIED OR STATUTORY, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. ANY IMPLIED WARRANTIES THAT MAY BE IMPOSED BY APPLICABLE LAW ARE LIMITED TO THE TERMS OF THIS LIMITED WARRANTY. IN NO EVENT SHALL BENQ BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES OF ANY KIND, INCLUDING BUT NOT LIMITED TO LOSS OF BUSINESS, REVENUE, PROFITS, INFORMATION, DATA OR USE, WHETHER IN AN ACTION IN CONTRACT OR TORT OR BASED ON A WARRANTY, ARISING OUT OF OR IN CONNECTION WITH THE USE OR PERFORMANCE OF THE PRODUCT, EVEN IF BENQ HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. YOU AGREE THAT REPLACEMENT UNDER THE WARRANTY SERVICES DESCRIBED HEREIN IS YOUR SOLE AND EXCLUSIVE REMEDY WITH RESPECT TO ANY BREACH OF THE BenQ LIMITED WARRANTY SET FORTH HEREIN. IF, DESPITE THE FOREGOING LIMITATIONS, FOR ANY REASON BenQ BECOMES LIABLE TO YOU FOR DAMAGES INCURRED BY YOU IN CONNECTION WITH THIS AGREEMENT, THEN, THE LIABILITY OF BENQ WILL BE LIMITED TO THE AMOUNT EQUAL TO THE INVOICE AMOUNT PAID BY YOU TO BENQ OR A BENQ AUTHORIZED RESELLER FOR THE PRODUCT. 

All prices, products, terms and conditions are subject to change without notice. Some states or provinces/jurisdictions do not allow the exclusion or limitation of incidental or consequential damages for consumer products, and some states or provinces/jurisdictions do not allow limitations on how long an implied warranty lasts. In such states or provinces/jurisdictions, the exclusions or limitations of this limited warranty may not apply to you. This limited warranty gives you specific legal rights. You may also have other rights that vary from state to state/jurisdiction to jurisdiction. You are advised to consult applicable state and provincial/local laws for a full determination of your rights.

Please call Technical Support Center to report a defective product.

Toll Free: 888-512-2367 or email BenQcare.us@BenQ.com

To avoid delays, please DO NOT SEND ANY BenQ product to BenQ or BenQ Authorized Service Provider without BenQ’s authorization.