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Does the projector support change slides on PowerPoint using a remote which emulates page up and page down commands for both Windows PC and MacOS?
This function is only working with Windows PC/Laptop which is designed with and has PgUP and PgDn keys. HDMI (designed with MHL function) and USB Mini-B connection are required from the projector to your Windows PC/Laptop.
Learn more
How do I clean my projector lens?
It is normal to have some dust on the lens surface.
Please refer to the below video for a guide to cleaning your projector's lens.
Learn more
How can I fix connections to Miracast wireless displays?
Please follow below steps to fix it.
(1) Make sure your Windows device supports Miracast by checking the information that came with it
or by going to the manufacturer's website.
(2) Check the firewall settings on your office PC: Please add a firewall rule with a source and
destination for ports 7236, 53, 67, and 68 using the IP address 192.168.168.1 to allow screen
mirroring.
(3) On your PC, make sure Wi-Fi is turned on.
(4) To remove the device, select Start > Settings > Devices > Bluetooth & other devices.
(5) Move your Windows device closer to QP30 - QCast Mirror HDMI Wireless Dongle
Learn more
The projection is lag and choppy, how can I fix it?
Please follow the below troubleshooting steps to fix the problem.
1. Please disable Legacy Wi-Fi mode in the advanced settings menu for QP30.
2. If the problem persists after step 1, scan the network status with a Wi-Fi channel analyzer and
make sure that not too many devices are allocated to the same channel.
Specification
Can I mirror streaming video like Netflix, Prime Video, or Disney Plus, etc. through BenQ QP30?
Streaming media is not supported on BenQ QP30 due to Digital rights management (DRM).
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BenQ QP30 does not power on when I connect a USB-C to a USB-C cable to BenQ QP30. How can I fix it?
USB-C chargers provide the Power Delivery protocol but QP30’s USB-C does not support Power Delivery protocol. Please use a USB-A charger and connect it to QP30 via the USB-A-to-USB-C cable.
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The Wired remote port is used to connect to a wired remote control. What is the maximum distance supported by the wired remote control?
The maximum distance supported by the wired remote control is 10 meters.
Learn moreFurther Query
Can I mirror streaming video like Netflix, Prime Video, or Disney Plus, etc. through BenQ QP30?
Streaming media is not supported on BenQ QP30 due to Digital rights management (DRM).
Learn more
BenQ QP30 does not power on when I connect a USB-C to a USB-C cable to BenQ QP30. How can I fix it?
USB-C chargers provide the Power Delivery protocol but QP30’s USB-C does not support Power Delivery protocol. Please use a USB-A charger and connect it to QP30 via the USB-A-to-USB-C cable.
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The Wired remote port is used to connect to a wired remote control. What is the maximum distance supported by the wired remote control?
The maximum distance supported by the wired remote control is 10 meters.
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My remote control is not working. What can be done to fix it?
Please follow below steps for troubleshooting:
(1) Check if the remote receiver is turned off by accident in OSD. It should be turned to Front/Top/Front+Top.
(2) Check if the batteries are out of power. Replace both of the batteries with new ones.
(3) Make sure you are not too far away from the projector. Stand within 7 meters from the projector.
(4) Remove the obstacles between the remote control and projector.
For demo, please refer to the tutorial video Learn more
(1) Check if the remote receiver is turned off by accident in OSD. It should be turned to Front/Top/Front+Top.
(2) Check if the batteries are out of power. Replace both of the batteries with new ones.
(3) Make sure you are not too far away from the projector. Stand within 7 meters from the projector.
(4) Remove the obstacles between the remote control and projector.
For demo, please refer to the tutorial video Learn more
Screen mirroring is not working with my office PC/laptop. How can I fix it?
It’s possibly due to the Firewall setting on your office PC/laptop. Pleaseadd a firewall rule with a source and destination port of port 7236, 53, 67, and 68 with IP address 192.168.168.1 to allow screen mirroring.
Learn more
QP30 is unable to connect with the network, how can I fix it?
If the network you would like to use is 2.4GHz, please turn on Legacy mode on QP30. Otherwise, please switch your router to Band 1 if the network you would like to use is 5Ghz for network connection.
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The screen begins flickering when I mirror my device to the projector through BenQ QP30? How can I fix it?
It’s possibly due to the Internet speed or Wi-Fi channel. Flickering could be improved if you connect the QP30 to faster Internet and to a Wi-Fi channel which is less crowded, or stop other applications which consume more bandwidth of your Internet.
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3D is not working or getting lost sync on my projector. How can I fix it?
Please check the following settings to correct this issue.
- If the source gives the correct 3D information to the projector, the projector will switch to 3D automatically.
If your source is from PC or steaming content, please select the correct 3D format via OSD Display > 3D > 3D mode. - Check the user manual and make sure that the resolution of your content supports 3D.
- Press the DLP Link button on your 3D glasses to resync the projector and 3D glasses.
- Please try to change the HDMI EDID setting to Standard.
- Make sure that no other Projectors are sending DLP Link signals in the same room.
- Watching in a relatively dark environment to avoid being influenced by other light sources.
- Check the battery level on your DLP 3D Glasses
- Adjust the watching distance and screen size within a normal range(Specs)
- Stay in a fixed position, and try not to move too far/quickly on your head/3D glasses.
- Try to adjust a colorful setting on the projector and avoid external light direct to your 3D glasses/screen.
- If it's still not working, the issue might be caused by Hardware margin. You can switch to another projector or 3D glasses for a try.
Does the projector support change slides on PowerPoint using a remote which emulates page up and page down commands for both Windows PC and MacOS?
This function is only working with Windows PC/Laptop which is designed with and has PgUP and PgDn keys. HDMI (designed with MHL function) and USB Mini-B connection are required from the projector to your Windows PC/Laptop.
Learn more
How do I clean my projector lens?
It is normal to have some dust on the lens surface.
Please refer to the below video for a guide to cleaning your projector's lens.
Learn more
How can I fix connections to Miracast wireless displays?
Please follow below steps to fix it.
(1) Make sure your Windows device supports Miracast by checking the information that came with it
or by going to the manufacturer's website.
(2) Check the firewall settings on your office PC: Please add a firewall rule with a source and
destination for ports 7236, 53, 67, and 68 using the IP address 192.168.168.1 to allow screen
mirroring.
(3) On your PC, make sure Wi-Fi is turned on.
(4) To remove the device, select Start > Settings > Devices > Bluetooth & other devices.
(5) Move your Windows device closer to QP30 - QCast Mirror HDMI Wireless Dongle
Learn more
The projection is lag and choppy, how can I fix it?
Please follow the below troubleshooting steps to fix the problem.
1. Please disable Legacy Wi-Fi mode in the advanced settings menu for QP30.
2. If the problem persists after step 1, scan the network status with a Wi-Fi channel analyzer and
make sure that not too many devices are allocated to the same channel.
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