My projector can't detect HDR. How can I fix that?

04-20-2023

Please refer to the following troubleshooting steps to fix HDR detection issues:

1. Check your official projector specifications to make sure it supports HDR

• If the projector does not support HDR, please change to a projector which

does.

• If the projector you use supports HDR, go to step 2.

2. Check if HDR can be detected through a direct connection between the

projector and your video source without an AV receiver, HDMI splitter, or

adapters

• If HDR can be detected, please contact the manufacturer of your

source device for further investigation.

• If HDR still cannot be detected, please go to step 3.

3. Check whether the HDMI EDID setting on projector is switched to

Enhanced

• If HDMI EDID is not at Enhanced, please switch it to Enhanced.

• If HDR still cannot be detected even when HDMI EDID is at Enhanced,

please contact BenQ with the following information for further

investigation.

- Settings of input source device and BenQ

- projector How devices and projector are connected

- Model numbers of video source device

- Cable length and material

- Media platform of input source

- Firmware version running on the projector