Digital Signage Warranty Information

Dear Customers,

Kindly refer to the warranty details applicable for BenQ products in India. If you have any queries, kindly refer to the contact details below. We request you to also review the General Terms & Conditions listed below.

Mail us at Customer Support:Service-In@BenQ.com

Customer Care No: 1800-419-9979 (Monday to Saturday 9:30am to 6:00pm)

Mandatory information required for call registration:

RMA No	to be issued by CC team
RMA No Customer Name	to be issued by CC team
RMA No Customer Address	to be issued by CC team
RMA No City / District / state / Pincode*	to be issued by CC team
RMA No Landmark if any	to be issued by CC team
RMA No Contact No* / Alternate No	to be issued by CC team
RMA No E-mail id if possible	to be issued by CC team
RMA No Model No	to be issued by CC team
RMA No Serial No* (13 digit)	to be issued by CC team
RMA No Nature of fault	to be issued by CC team
RMA No Note: PIN code / Contact No / Serial No is mandatory
RMA No POP if product exceed the warranty Period	to be issued by CC team
RMA No Product	to be issued by CC team Warranty Period	TitleText Service Type
RMA No PDP / IFP / DS	to be issued by CC team 3 Years from the Date of Purchase or 39 months from the date of manufacturing whichever is earlier	TitleText Onsite

General Terms and Conditions

1. BenQ warrants the product you have purchased from BenQ or BenQ distributor, reseller, or vendor (Authorized partners) to be free from manufacturing defects in material and workmanship under normal use.

2. During the warranty period/terms and conditions as mentioned in this SLA, BenQ will, at no additional charge, replace defective parts or products with new parts or serviceable parts or products that are equivalent to new parts or products in performance. All replaced or exchanged parts which are removed under this warranty will become the property of BenQ.

3. Software-related faults resulting from incorrect installation of software (except where the software is installed by a BenQ), the failure of the product to perform any purpose other than its intended purpose and viruses or bugs shall not be considered as product faults.

4. It is user responsibility to maintain useable archival back-ups of all data and to reload all software following any maintenance or repair work.

5. Parts, products and software not supplied by BenQ, whether installed or attached to the product are not covered by this product warranty.

6. BenQ at its option may invalidate this warranty and/or decline a warranty claim if the defect claimed has arisen for any reason other than defective parts or workmanship. Circumstances in which BenQ may invalidate a warranty claim include but are not limited to the following:

Accidental damage, misuse, or abuse of the product;
Use of the product within an improper or inappropriate operating environment;
Modification of the product that has not been authorized by BenQ in writing;
The serial number or warranty seal of the product being removed or defaced;
The product being serviced or repaired by anyone other than an Authorized Service Provider;
A claim for missing software or accessories not reported within 7 working days after purchase;
Changes in the normal settings of the product; and
Normal wear and tear.

BenQ Warranty Terms

To obtain warranty service, end user must provide Proof of original purchase receipt or invoice.

Turn Around Time ( TAT )

SLA
SLA Response Time ( RT) : 24 Hrs
SLA Days needed to rectify the problem ( TAT ) : 7 Business Days

SLA

Response Time ( RT) : 24 Hrs

SLA

Days needed to rectify the problem ( TAT ) : 7 Business Days

*TAT is counted from Monday to Friday, if the call is logged after 1:00 PM, it is considered as next business day.

BenQ Pixel Policy

Product	bright pixel	dark pixel	total pixel
Product PDP / IFP / DS	bright pixel 1	dark pixel 5	total pixel 5

Above table indicates that Bright / Dark pixels which can be occurred on the screen under production of LCD / LED panel. However this does not affect to LCD / LED panel functionality. Hence this comes within specification & not supported in warranty.

Definition of bright and dark Pixel

Bright Pixel: The symptom that some very small spot like RED / GREEN / BLUE emit light on the screen
Dark Pixel: The symptom that some very small spots are visible on the screen

Installation Process of Digital Signage

BenQ will provide free of cost standard installation (height upto 4’ height and brick wall only) of models like ST430K, ST550K and ST650K (upto panel size 65”).

For installation request customer need to raise the installation request either service-in@BenQ.com or call @ 0124-4501408.

Dead on Arrival (DOA)

If the product fails within 7 days from the date of purchase, and inform to BenQ, customer will log the complaint on BenQ toll free number i.e. 18004199979 after logging the complaint engineer will visit at given address and diagnose there any technical problem due to manufacturing defect and not repairable on-site, complaint will qualify as DOA and will be covered by our DOA warranty replacement process.

For DOA, the Unit should be intact with complete packing and accessories.

BenQ Warranty Policy

1. Customer can call on BenQ toll free number 1800 419 9979 or send the product details and customer contact details on service-in@benq.com to log the complaint.

2. On-site Pick-up Service: This is available with respect to the product covered by BenQ's On-site Pick-up Warranty only and located within local area. On-site pick-up service must be scheduled within office hours. End users are required to pay for the extra transportation charge at prevailing price on request of service for nonworking hours.

3. Preventive Maintenance is not a part of standard warranty support hence consumers should take care of Preventive Maintenance by their own because its requirement depends on the site condition and environment where the Product is installed and operated. BenQ will provide onsite support only for breakdown calls during the usage of the products.

4. Demo and installation of the Products are not a part of standard warranty support hence no calls will be registered for such requirement. For such requests, BenQ extends telephonic support through our technical Help desk i.e. 0124-4501466

Limitation of Liability

Except for the warranties set forth herein, BenQ disclaims all other warranties, expressed, implied, or statutory, including but not limited to the implied warranties of merchantability or fitness for a particular purpose.

Any implied warranties that may be imposed by applicable law are limited to the terms of this limited warranty. In no event shall BenQ be liable for any incidental, special or consequential, damages, including but not limited to loss of business, profits, data or use, whether in an action in contract or tort or based on a warranty, arising out of or in connection with the use or performance of the product, even if BenQ had been advised of the possibility of such damages.

For any Epidemic / mass failure due to manufacturing defect, BenQ will support such cases within SLA & at its own cost.

If, despite the foregoing limitation, for any reason BenQ becomes liable to you for damages incurred by you in connection with this Warranty Policy, then, the liability of BenQ will be limited to the amount equal to the amount paid by you according to the Proof of Purchase to BenQ or a BenQ authorised distributor or reseller for the product.