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Page updated: May 2020

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We use cookies and similar technologies to process personal information for the operation of our website, statistical analysis, and providing targeted advertising. We share information about your use of the site with our advertising partners who may further share it with additional parties. You may opt out of performance cookies here, and learn more about how we use cookies here” 

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There is no image when the projector is connected to a source with a USB-C cable. What can I do to fix this problem?

08-22-2023

Please follow the below steps to fix it.
1. Please make sure your USB-C cable supports DisplayPort Alternate Mode.

2. Though the USB-C cable is symmetrical, the different sides of the cable may
    have different stability. Please try to plug the USB-C cable upside down or
    right side up and wait for 10 seconds. Please try this on the projector and
    source device side.

3. Please power cycle the projector

4. If it still cannot work after the above steps, please change to a
    USB-IF-certified USB-C cable.

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