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How can I change my BenQ cookie settings?

Page updated: May 2020

Some essential features on BenQ sites just won’t work without cookies. And having other cookies switched off can seriously affect the way you’ll be able to enjoy our services.

Please check your cookie settings below and turn on any cookies you’re happy with.

“Strictly necessary” cookies can’t be turned off. But Functional and Performance cookies can be turned on or off below. You can learn more about cookies and what they do on our other pages.

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    Performance cookies

    These cookies help to improve the performance of BenQ. If you want to opt-out of advertising cookies, you have to turn-off performance cookies. We also use Google Analytics, SessionCam and Hotjar to track activity and performance on the BenQ website. You can control the information provided to Google, SessionCam and Hotjar.  To opt out of certain ads provided by Google you can use any of the methods set forth here or using the Google Analytics opt out browser add-on here. To opt-out of SessionCam collecting data, you can disable tracking completely by following link：https://sessioncam.com/choose-not-to-be-recorded/. To opt-out of Hotjar collecting data, you can disable tracking completely by following link：https://www.hotjar.com/privacy/do-not-track/.

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    These cookies are used to track your activity on the BenQ website and other websites across the Internet, help measure the effectiveness of our advertising campaign and deliver advertisements that are more relevant to you and your interests. We use various advertising partners, including Amazon, Facebook, and Google. These cookies and other technologies capture data like your IP address, when you viewed the page or email, what device you were using and where you were. You can find out how to avoid them below.

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We use cookies and similar technologies to process personal information for the operation of our website, statistical analysis, and providing targeted advertising. We share information about your use of the site with our advertising partners who may further share it with additional parties. You may opt out of performance cookies here, and learn more about how we use cookies here” 

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My projector can't detect HDR. How can I fix that?

04-20-2023

Please refer to the following troubleshooting steps to fix HDR detection issues:

 1. Check your official projector specifications to make sure it supports HDR

    • If the projector does not support HDR, please change to a projector which

      does. 

    • If the projector you use supports HDR, go to step 2.

 

2. Check if HDR can be detected through a direct connection between the

    projector and your video source without an AV receiver, HDMI splitter, or

    adapters

    • If HDR can be detected, please contact the manufacturer of your

      source device for further investigation.

    • If HDR still cannot be detected, please go to step 3.

 

3. Check whether the HDMI EDID setting on projector is switched to

    Enhanced

    • If HDMI EDID is not at Enhanced, please switch it to Enhanced.

    • If HDR still cannot be detected even when HDMI EDID is at Enhanced,

      please contact BenQ with the following information for further

      investigation.

      - Settings of input source device and BenQ 

      - projector How devices and projector are connected

      - Model numbers of video source device

      - Cable length and material

      - Media platform of input source 

      - Firmware version running on the projector

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