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How can I change my BenQ cookie settings?

Page updated: May 2020

Some essential features on BenQ sites just won’t work without cookies. And having other cookies switched off can seriously affect the way you’ll be able to enjoy our services.

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We use cookies and similar technologies to process personal information for the operation of our website, statistical analysis, and providing targeted advertising. We share information about your use of the site with our advertising partners who may further share it with additional parties. You may opt out of performance cookies here, and learn more about how we use cookies here” 

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Price Drop Alert- Big Festive Season Discounts on Monitors, Projectors & ScreenBar

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Price Drop Alert- Big Festive Season Discounts on Monitors, Projectors & ScreenBar

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My projector can't detect HDR. How can I fix that?

04-20-2023

Please refer to the following troubleshooting steps to fix HDR detection issues:

 1. Check your official projector specifications to make sure it supports HDR

    • If the projector does not support HDR, please change to a projector which

      does. 

    • If the projector you use supports HDR, go to step 2.

 

2. Check if HDR can be detected through a direct connection between the

    projector and your video source without an AV receiver, HDMI splitter, or

    adapters

    • If HDR can be detected, please contact the manufacturer of your

      source device for further investigation.

    • If HDR still cannot be detected, please go to step 3.

 

3. Check whether the HDMI EDID setting on projector is switched to

    Enhanced

    • If HDMI EDID is not at Enhanced, please switch it to Enhanced.

    • If HDR still cannot be detected even when HDMI EDID is at Enhanced,

      please contact BenQ with the following information for further

      investigation.

      - Settings of input source device and BenQ 

      - projector How devices and projector are connected

      - Model numbers of video source device

      - Cable length and material

      - Media platform of input source 

      - Firmware version running on the projector

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