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How can I change my BenQ cookie settings?

Page updated: May 2020

Some essential features on BenQ sites just won’t work without cookies. And having other cookies switched off can seriously affect the way you’ll be able to enjoy our services.

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    Performance cookies

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    These cookies are used to track your activity on the BenQ website and other websites across the Internet, help measure the effectiveness of our advertising campaign and deliver advertisements that are more relevant to you and your interests. We use various advertising partners, including Amazon, Facebook, and Google. These cookies and other technologies capture data like your IP address, when you viewed the page or email, what device you were using and where you were. You can find out how to avoid them below.

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We use cookies and similar technologies to process personal information for the operation of our website, statistical analysis, and providing targeted advertising. We share information about your use of the site with our advertising partners who may further share it with additional parties. You may opt out of performance cookies here, and learn more about how we use cookies here” 

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How to troubleshoot the horizontal white lines that occasionally appeared in the frame and then disappeared?

05-30-2019

Please refer to below table for possible causes and corresponding actions to take:

Possible Cause Action to Take
Possible Cause
HDMI cable cannot pass mass data.
Action to Take
Use another HDMI cable that supports 4K 60Hz for connection.
Possible Cause
Color space setting is incorrect.
Action to Take
Change the color space setting from "YUV 4:4:4" to "YUV 4:2:2" or "YUV 4:2:0". 

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