There's no audio from the projector when I play video from a USB stick. What can I do to fix this?

06-12-2023

It is possible the audio codec of the video you're playing isn't supported by the projector, even though the file extension of the video appears valid.

Please follow the steps below to check whether the audio codec is supported.

1. Go to here to download and install the “MediaInfo” tool

2. Run “MediaInfo” and click “File”.

3. Click “Open” and select “File” to open the video you would like to check.

4. Check that the audio codec (highlighted in red) is listed in the table below.
If it is not, that audio codec is not supported.

Item	File extension
Document	N/A
Photo	JPG (.jpg, .jpeg), PNG (.png), BMP (.bmp), GIF (.gif)

Item	File extension	Codec	Description
Video	MPEG program stream (.mpg, .mpeg, .mp4) MOV (.mov) FLV (.flv) MPEG transport stream (.ts) ASF (.asf) WMV (.wmv) AVI (.avi) MKV (.mkv)	MPEG 1 & 2 MP @ HL MPEG-4 ASP @ LS MPEG-4 SP H.264 BP. MP. HP @L4.2 HEVC. MP&H @ L4.0	Max. 1920 x 1080 @30fps (Only H.264 Max. 1920 x 1080 @60fps)
Audio	MP3 (.mp3) WAV (.wav) FLAC (.flac) *Supports Audio only	MPEG-1 L1-3 FLAC
Subtitles	N/A

5. To convert an unsupported audio codec to a supported audio codec, please
go to here

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There's no audio from the projector when I play video from a USB stick. What can I do to fix this?