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How to troubleshoot when my BenQ monitor can't be charged via USB-C

12-09-2024

Please check below the notes or refer to our FAQ video for more details.

https://youtu.be/iMTcnv_gu1s

 

1. Please check whether your BenQ monitor supports power delivery of
   USB-C ports.

2. Please check if you are using BenQ supplied USB-C cable. If a separately
    purchased USB-C cable is used, make sure the cable is certified by USB-IF

    and is full-featured, with power delivery and video/audio/data transfer
    functions.

3. Check the connected device needs to be equipped with a USB-C connector

    that supports charging function via USB power delivery.

4. Make sure that you are connected to the appropriate port.

5. To enable USB-C power delivery function in monitor standby mode. If a
    video

    source via USB-C port is detected, you will be prompted to enable the USB-C
    power delivery function in monitor standby mode.

  • Please select YES to proceed. Then the message will not pop up next time, unless the USB-C cable has been plugged and unplugged.
  • If select NO, then the message will show up again when a USB-C device is detected next time.

6. To check if the USB-C Awake function is enabled in monitor OSD. Go to
    System > USB-C Awake > select ON.

 

Applicable Models

EW2880U, EW3280U, GW2790QT

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