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When my keyboard is connected to the USB port of EX321UX, press Ctrl three times (Ctrl x3), and the keyboard will lose connection. What should I do?

10-30-2024

BenQ released a KVM solution for this symptom. 

Please go to BenQ Support > Download > EX321UX > Software & Driver.

Download KVM Solution for Windows or KVM Solution for Mac.

Unzip the file and follow the Update Guide for installation.

 

Here is a video for the installation guide:

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