- Please go to the product page of Eye-CareU > Spec firstly to check the compatible OS and BenQ models in the Main specifications. And can check the latest software version in the All specifications.
- After completing the installation of Eye-CareU, you could also check the latest software version in Settings > Help, and note that the "Auto update" is selected to update it automatically.
- You could check the latest software version in Eye-CareU (Settings & Help) and ensure it's the same as the latest version released on the BenQ website.
- If it's not the latest version, please uninstall and install it again.
- Please note that you should use Type-C to Type-C or Type-C to DP cable only if you're using MacOS.
- Suggest removing the docking or adapter if it's connected to the monitor.
For more information, refer to the video link below.